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Onstar / Customer service

1 United States Review updated:

Avoid onstar at all costs. Terrible customer service. They kept pushing me over and over again to buy their hands-free phone minutes and other services which I did not want. I had to tell them REPEATEDLY with growing frustration that I was not interested in buying anything extra. Then after that, they kept asking for my debit and credit card numbers to put on file. Needless to say I declined to give them that information and was fed up at this point and started yelling and cursing at them. It was borderline harassment!! My first contact with them the "welcome call" did anything but make me feel welcome. I was very close to taking the car back to the dealer and asking for my money back, but I do love my new Cruze. I'll only buy another GM vehicle in the future if I don't have to deal with Onstar again.

Bottom line: Do not waste your time or money with onstar. It's not even needed! Our cellphones can do everything onstar can do, better! I know my Blackberry certainly does!

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Comments

  • Li
      22nd of May, 2008
    0 Votes
    OnStar - Disagree with car phone policy
    OnStar
    Laguna Hills
    California
    United States
    www.onstar.com

    I'm very angry about Onstar's service, not only do you have to pay for the plan that you choose, but also you have to pay for the minutes that you would use. I'm so pissed to be double charged for Onstar service that they claim to be a peace of mind to have. Does everybody have to nickel & dime us?

  • Li
      22nd of May, 2008
    +1 Votes

    If there was another service besides Onstar I would change in a heartbeat,
    maybe if they had other car phone services available, car phone services
    would not be so expensive and companies would have reasonable phone
    bills and service.

  • Js
      11th of Aug, 2008
    0 Votes
    OnStar - Fraud and scam
    OnStar
    United States
    Phone: 401 783 7386
    www.onstar.com

    The survey site was not available, all that replied should be rewarded with 30 free phone minutes for goodwill!!!

  • Me
      17th of Aug, 2008
    0 Votes
    OnStar - Charging a fee in july
    OnStar
    350 Glenrose Court
    Southlake
    United States
    Phone: 817-329-0561
    www.onstar.com

    You charge my Visa card $38.53 for service. Our service has been paid up and we had added time on previous car which was added to the account. There are no fees due.

  • Em
      26th of Aug, 2008
    0 Votes
    OnStar - cant take survey
    general motors corp
    p.o. box 474
    Toledo
    Ohio
    United States
    Phone: 18004441368
    mysurvey.com

    i received this card in the mail to go online useing this password to take online survey, and only place it takes me to is some porn site

  • Ja
      2nd of Sep, 2008
    0 Votes
    OnStar - BILLING
    ONSTAR
    439 Partridge Circle
    Vista
    California
    United States
    Phone: 760.724.1284

    I challenge the following charges:
    a. service charge? $108.00
    b. TLG*evryday $ 12.99

    These are corrupt charges and need to be cleared from my account! I will not be using your card ever again unless this is corrected.

  • Ge
      12th of Sep, 2008
    0 Votes

    unable to get survey up on screen

  • Ed
      12th of Sep, 2008
    0 Votes

    Got card to take survey. Can't take survey with E-Mail address on card.

  • Cl
      12th of Sep, 2008
    0 Votes

    unable to get survey on screen. will try 1-800 # on card that was sent

  • Wh
      17th of Oct, 2008
    0 Votes

    I agree, would love competition. My pet peve is purchased minutes expire after 1 year ; only way to keep unused minutes is to buy another block of minutes, sold in 100 minute blocks. If this is not extortion, what is it ?

  • Er
      19th of Oct, 2008
    0 Votes

    I had to use the phone in my trail blazer one time and was shocked to find that I was charger for the call. I thought that you got so many minutes free when you subscribed to the plan. This is fraud

  • Mi
      13th of Nov, 2008
    0 Votes

    I received a survey card today, went to your web site and could not access it. Why send me this crap?

  • Fr
      13th of Nov, 2008
    0 Votes

    I tried to complete the OnStar survey following the
    instructions on the survey card. I didn't find the place
    to enter my user name (9400154616).

  • 98
      15th of Mar, 2009
    0 Votes
    OnStar - Cannot access survey site
    Onstar
    Ohio
    United States

    Received a card as Onstar customer directing me to a site, ipsosweb.com/onstar. Can't acquire the site. So, what's it all about? Why waste my time?

  • Do
      10th of Jul, 2009
    0 Votes

    I receied a card for an online survey for OnStar. I cannot access the site. ???????????

  • Rj
      13th of Jul, 2009
    0 Votes
    OnStar - Sondage de satisfaction
    Réjean Poirier
    C-50, rue Vadnais
    St-nicéphore
    Québec
    Canada
    Phone: 819-477-6167

    Ne peut accéder au site afin de répondre au sondage tel que demandé sur la carte reçue.

  • As
      19th of Jul, 2009
    0 Votes
    OnStar - they listen in on you
    Texas
    United States

    I recently purchased a 09 chevrolet with on star. On several occasions while listing to my radio, it goes silent and somebody from onstar comes online. asking me questions, and wont hang up, . they just keep listning to whats going on in my car.

  • Rl
      22nd of Aug, 2009
    0 Votes

    I got a post card in the mail to take a online survey for ONSTAR, no such site exsists!! Why mail the post card? And I bet I know who is paying for the wasted post cards, Onstar cuastomers. WASTEFUL.

  • Aw
      13th of Nov, 2009
    +1 Votes

    as an hearing impaired customer of new gm car purchased sept 22nd to this date i am very angry with the way onstar-tty treatment has not response on how to get tty-onstar system device upgraded on my 2009 CTS as they failed to fax the information to the dealership and dealership staff member went out of their way getting information required and were told it not available on the cts but only on more expensive model and suv despite saying it is available on 2007 and newer gm except saturn, pontiac model etc and say there is confusion on the dealer part and asked for my 17 vin# which sent on nov.4th and yet no reply back at all and the dealer also sent warning note to onstar tty dept so far nothing. very disappointed with the way the tty staff handle of this matter in denial that they did anything wrong here. It is within my rights to have the tty device and special onstar device with dialing pad to be able to communicate on what type of emergency i may need help with according to the ADA Law!!!

  • Te
      27th of Oct, 2010
    0 Votes

    I agree with Linda. I would change in a heart beat. i have thought about it many times.

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