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CB Education and Training Onlingo Unable to cancel subscription
Onlingo

Onlingo review: Unable to cancel subscription 86

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Author of the review
12:00 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

This company cannot be contacted by phone as they claim. I want to cancel my subscription on the same day I ordered it.

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86 comments
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christina posey
Las Vegas, US
Apr 27, 2009 7:14 am EDT

onlingo sucks-havent opened up the package-but I ve just received my second(unwanted )cd-I too, just wanted the first one, i THINK i GOT SUCKERED IN BY DOING A SURVEY AS WELL... NOW I HAV TWO-! i DO HAVE A PHONE NUMBER, WHICH i got off my bank statement- it's [protected]-m-f 6a to 5:30p and sat 7-3:30, I'm putting disputes thru to my bank, and telling them that these are unauthoerized charges... I'll closemy bank account if necessary, screw onlingo, I dont want to learn french THATbad!

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tomsei72
La Crosse, US
Mar 28, 2009 11:19 am EDT

I ordered a CD, but it was part of a survey where i had to complete 2 offers. I can't afford to pay anything, so I was looking for free offers and this was one I found. I got the CD a few days later, played it once, and lost interest. And now I found out the $80 was taken off my card. They might try to say it was in the ad, but if I knew it was only a trial offer, I never would have ordered it. And now that I want to send it back, I can't find anything that supports their "guarantee".

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Richard
, US
Mar 20, 2009 5:12 am EDT

I got scammed as well. Have 3 unopened CD packages which I WILL GET A REFUND FOR. LIke someone mentioned, Onlingo's parent company is Syndero Inc. Here's all the contact info I found on them. I hope this helps people resolve their issues. Don't back down...they can't hide!

(Main contact for Onlingo)
Dan Ellis
PO Box 1699
Suisun, CA 94585 US
Email: technical@syndero.com

Syndero, Inc.
Syndero Inc.
99 Rhode Island Street - 1st floor
San Francisco, CA 94103, US
Phone: +1.[protected]

General Inquiries:

For all general information about Syndero please contact us
through the following email or phone number below.
Email: info@syndero.com
Phone: 415.294.7720
Media Inquiries:

For all media inquiries, please contact the Syndero Public Relations
department via the email or phone number below.
Email: cmorris@syndero.com
Phone: 415.294.7720
Customer & Product Support:

If you are an existing customer or have any questions regarding any of our
products please contact us by calling the phone number below.
Phone: 1.800.747.3046
Sales & Business Development:

If you are interested in selling our products, or a potential partnership please
contact through the following email or call the phone number below.
Email: bizdev@syndero.com
Phone: 415.294.7720

San Francisco - Headquarters

99 Rhode Island Street
San Francisco, CA [protected]
Phone: 415.655.8000
Fax: 415.977.0497

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QuestaGirl
Sand Springs, US
Mar 17, 2009 5:32 pm EDT

I went to the Better Buisness Bureau website and found the following information. I hope it will help some of you:

Back to top
Business Contact and Profile

Name: OnLingo
Phone: [protected]
Fax: [protected]
Address: PO Box 1566

Suisun City, CA [protected]
Original Business Start Date: January 2005
Local Start Date: June 2005
Entity: Limited Liability Corporation
Incorporated: July 2005, DE
Employees: 25
BBB Accreditation: This company is not a BBB Accredited business.

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Branden
Memphis, US
Jan 15, 2009 3:43 pm EST

I have received four CDs from Onlingo over the past few months and called to cancel my subscription about five minutes ago. I waited about 30 seconds before my call was answered and asked that my subscription be canceled. I was asked why and offered a promotional discount but rejected the promotion and continued with the cancellation. It took less than five minutes total and I received an email confirmation stating that my subscription was canceled and my bank account would no longer be charged.

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Lori
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Dec 04, 2008 6:45 am EST

Well, I have a phone number and I talked to customer service. They sent me an e-mail that is supposed to have a print out form of an RMA on it. It sends me to wikipedia and cannot find my information to get the printout. When I first called to cancell they told me to wait and they would send me a package to ship the product back to them. I waited, then I got this e-mail stating that if I did not send it back by a certain date they would charge me for it. I called and told them what they had told me, he told me to print the RMA form and send it back. Well, I can't obtain the form so I will call them again and ship it back. As far as I am concerned. I will be very cautious of anything from Vegas, or Canada from now on. I will not even consider dealing with anyone from the places.

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Someguy
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Aug 13, 2008 12:55 pm EDT

"I received the first package on a Monday and called them on Wed at [protected], pressed 3 for customer service, was immediately connected, received a cancellation tracking #, the reps name, and a confirmation email with return information all in less than 2 minutes. I had read all the horror stories about this company online but if you read the fine print and follow the rules which all companies have to set up, you won't have any problem canceling."

I had the same experience. It was a 1.5 minute phone call and I didn't put up with any resistance. I got what I wanted without any hassle.

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James Robert Cotter
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Jul 30, 2008 10:30 am EDT

does anyone know how to get them to cancel the continuous billing...

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G. Dzoba
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Jun 18, 2008 6:50 am EDT

I must say, that as angry as I was for getting these without wanting more than the "free sample" I got hold of customer service immediately and within 2 minutes cancelled my orders and was off the phone. So customer service was quite good. Now we'll see if they actually stop coming.

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fbc
,
Jun 17, 2008 2:23 pm EDT

I was wanting to cancel my subscription and was having difficulty determining how to reach OnLingo. As I read the string of comments, I was able to utilize the phone number provided and received an immediate answer to my question regarding canceling my subscription and return the last item received for credit. I received good customer service.

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SIN
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Jun 11, 2008 9:43 am EDT

have you figured out how to cancel it cuz i havent and i want to so i dont get charged for some other random ###

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edabana
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Jun 10, 2008 8:19 am EDT

Their 800 number is on their website and they have a 30 day refund policy. I called and got a refund. Those that don't want to keep the product should do the same.

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cathy hunter
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Jun 09, 2008 7:32 pm EDT

NO MATTER WHAT YOU DO... after they charged the WRONG CREDIT CARD, they STILL refused to remove the charges!

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Raul
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May 16, 2008 9:19 am EDT

When you try to cancel make sure its on that same day otherwise they are going to say that their shipping is automated and there is no way of stopping the shipment from going out. And that you would have to return this item when you receive it.

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Onlingo Sucks
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Apr 09, 2008 10:26 pm EDT

Why would you put a positive comment on COMPLAINTS BOARD!

Unless of course you work for the company.

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Barbara Miller
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Apr 03, 2008 7:14 pm EDT

This same thing happened to me. I was going to Mexico and wanted to learn a few phrases and words. When I came back in mid December with the holidays etc, I put off sending the other four back. I could only get the last one refunded because " They are time sensitive". How convient is that?

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Shiela
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Mar 12, 2008 12:16 pm EDT

I ordered this trial offer and then realized I could get the same type thing for less through Amazon. I received the first package on a Monday and called them on Wed at [protected], pressed 3 for customer service, was immediately connected, received a cancellation tracking #, the reps name, and a confirmation email with return information all in less than 2 minutes. I had read all the horror stories about this company online but if you read the fine print and follow the rules which all companies have to set up, you won't have any problem canceling.

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Angelina
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Feb 08, 2008 7:29 am EST

Hi Sandra,

I am following up on your account and would like to make sure that you have received the help you needed with our Customer Service Center. We want to make sure we continue to exceed your expectations.

You have received an email using the email address posted here. Please be sure to check your junk email box.

We are striving to make sure we over achieve Customer Satisfaction.

Please contact us, we are staffed Monday-Friday 6am-5:30pm Pacific Standard Time and Saturday 7am-3:30pm Pacific Standard Time [protected]

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Angelina
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Feb 06, 2008 11:20 am EST

Hi,

Our Customer Service Specialists are here to help and available Monday through Friday 6am-5:30pm Pacific Standard Time and Saturday 7am-3:30pm Pacific Standard Time [protected].

We look forward to speaking with you soon as we want to make sure you are 100% satisfied with the support we provide.

Sincerely,
Angelina
Customer Care Specialist

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Sachin P. Mulay
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Feb 04, 2008 7:25 pm EST

Same thing happened to me too... they charged me 79.99 ! I am not able to contact them as well. We must find out ways to stop them.

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Beverly K
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Jan 22, 2008 5:58 pm EST

Dear Consumers~
If you would please contact me at Onlingo [protected] I'd be happy to assist you in the reconciliation of your issues. Please ask for Beverly and I will handle your account personally.

Regards

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Scott Johnson
,
Jan 16, 2008 11:22 pm EST

Unfortunately you have to read the "fine print" because you usually will get into a contract, click on their website and there should be a TERMS OF SERVICE click on that and it should tell you how to cancel and if they accept returns (most of the time they don't). That's how most of these people get their money & won't allow returns, I would definitely suggest to dispute it through your credit card.

Pablo

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Robert J Martinez
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Jan 08, 2008 9:50 am EST

Onlingo did cancel their subscription, after sending 8 packages, and generously offered to give $40 on the last package. The csr sounded very angry (I guess she gets yelled at alot) and reluctantly gave the return authorization less $9.95 shipping and handling/restock fee. Lesson learned the hard way, I hope others reading this are doing homework and do NOT sign up for this crappy program.

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Donna R. Ball
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Jan 05, 2008 4:39 pm EST

onlingo is sending my CDs that I have not ordered and charging me $76.90. I have closed my credit card account and hopefully they will no longer be able to charge CDs to me. I am most unhappy with this company that does not answer its phones after a drippy sweet message menu. I Did Not Want Additional CDS and would like my money back. This is a very dishonest company.

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Donald C. Springer
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Jan 03, 2008 2:59 pm EST

I am in the process of cancelling. I have had the mastercard company hold up any payment on two initial charges. I returned the CD#2 without opening it. I had no luck with customer service as he kept referring to the contract repeatedly with no compassion whatsoever. They did, though, answer the phone. Each of the two times they billed, they have diffferent phone numbers. Are they in a mobile unit?

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Krisen
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Dec 28, 2007 6:54 pm EST

I ignorantly signed up for Onlingo and after reading numerous customer complaints felt stupid for not researching the company. What I did was send them an e-mail letting them know I what I had read about their company and that I had informed my credit card company that I may have been scammed. Then I called them first thing in the morning the next day to cancel my membership with them. Fortunately somebody picked up the phone and he said they had received my e-mail and cancelled my membership that day. They even refunded the s&h...I dunno...maybe I scared them.

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Peter
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Dec 17, 2007 9:53 am EST

I actually just ordered today, as Jessie did, and was able to cancel only an hour later. I ordered as part of some promotion I lost interest in. They're customer service dropped my call the first time I tried, but I got a rep the second time and didn't have a problem canceling.

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anon
, PH
Dec 14, 2007 12:56 pm EST

I can tell you from experience that the only way to deal with this company is to dispute the charges with your credit card company!

I also got some direct phone numbers...thier parent company is Syndero located in San Francisco. You can speak with thier CEO Brad Klaus and explain the poor service you have received from his so called CS dept. I also found the name of thier VP of "Customer Service" Corri Tanner on thier web site, however he is never available and I was told by "Merredeth" that he does not speak to customers--EVER! Wow...what service Mr. Tanner! I did get his personal email as well as Brad which are ctanner and bklaus @syndero.com...

I hope you can all get some help this way! Please help get the word out!

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Michael Stegemoller
,
Nov 28, 2007 7:32 am EST

Stop charging and sending this crap.

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Paul L Harrison
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Nov 15, 2007 4:58 pm EST

I requested the trial of the OnLine product and received the trial CD,s and dvd I was charged $5.95 plus $1.00 for the trial shipment and do not contest this charge. Now try have posted $75.90 to my credit card without a request from me to continue with their subscription. Their phone answering person claims that I agreed to such terms and conditions. I f so, I did not realize or intend to continue with this very poorly developed learning product and strongly disagree with the assumptions that I want to continue. I have asked their representatives to stop my subscription and refund the charge for all but the initial shipment (the trial product) and I have asked my credit card not to pay or to obtain a refund of the $75.90 that was entered to my account on 11/4/2007 since I have not received further shipments and intend to return (unopened) any future shipments from On Lingo.

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Kizu Kim
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Nov 12, 2007 11:57 am EST

I have to disagree, I have no waiting time when put on hold, in fact, I got put through within seconds, literally.

I have canceled my membership, got the confirmation cancellation, and now I just gotta send one out of the three CDs I received as a part of the trial.

So far, I am very satisfied with the service. It's the actual product I'm worried about.

I do indeed agree with another comment that I've read before, I believe there are many departments that are broken up into different places, and certain departments would have worse customer service than others, not to mention there would also be a lot of people canceling all the time because of those stupid FREE XBOX offers.

I'm over here in MD and I got great customer service.

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Mark Myers
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Nov 09, 2007 7:15 am EST

Good luck to anyone who tries to cancel with Onlingo. I cancelled my debit card and disputed the charges. Even after agreeing to to pay for the first CD (which was really poorly done) I am still battling a second charge they continue to insist upon with my card company. They're slicker than snakes with their hidden terms and quick shipments. They do not seem to be in the business of selling language CD's. They seem content just getting a couple to your mail box and billing you 150 bucks. I've done the math and a scam like this can be very profitable. In fact, I just saw a web site boasting the are experiencing triple digit growth. I do not believe it is from satisfying customers.

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Elimelech Vang
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Oct 27, 2007 8:46 am EDT

OnLingo has a tendency to go on and charge people for all their products. They don't interest about people. All they do is making money when you order you pay. They send it to regardless you are ready or not. I try to cancel, but I couldn't because no one answer the phone. I may have to cancel my credit card.

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douglas henry
,
Oct 25, 2007 3:36 am EDT

I cannot cancel this.. I signed up for free trial.. and now I am getting hammered with these things that I dont want.. How can I cancel it?

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Terry Wunderlich
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Oct 16, 2007 9:16 am EDT

Trying to cancel now on phone, hope it works. I didn't intend to order this, didn't even complete the order form, and they sent it anyhow. Jerks! Plus, I've gotten some kind of worm port scan attack now on my PC. What have I done?

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KATHLEEN PERSONS
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Sep 24, 2007 1:01 pm EDT

I recently pulled my bank stament and found there was a charge from this compnay tht i have never heard of. I called th company and the women would not give me any info about this charge- I wanted to file a police report for fraud and they would not give me that info . Expecting me to prove i was not this person when they would not even give mr the info i need to properly take care of this.
Finding out from the women that none of the info on the account was mine but the cc number. how can a bisness be run properly when they are not even following there owen privacy police on there web site. How would there system even process the payment with out it .

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Anita Womble
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Sep 17, 2007 12:19 pm EDT

I tried to call their number to cancel my subscription and everytime I tried, they had a service saying that their computers were down and to try in 30 minutes. Well you know what it was saying 30 minutes later. Like many, I did not research this company. I too feel that I will have to cancel my card.

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Nancy J Davis
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Aug 20, 2007 3:45 pm EDT

I did not catch the $69.95 charge to my checking account till a month later. I was under the impression that you got a 'trial' disc like for $5, not $69.95. I returned this unopened and was just told today 8-20-07 that it was past 30 days and I would not get a refund. I was furious and told them if that was the case send that 1st one back to me IF I COULD NOT GET MY MONEY BACK i WANTED THAT LESSON.

Yes this is a RIP-OFF!

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Edgar William Lewis
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Jul 13, 2007 12:11 pm EDT

I would like cancel this subscription. I will send back the CD Rom. This was ordered on behalf of one o my children, I did not know more than one payment was required.

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Lolita Michelle Cartwright
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Jul 09, 2007 7:38 pm EDT

They will not cancel the account nor refund my money. My account was closed because of them. Video Professor was exactly the opposite.