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OnlineTires Customer Service Phone, Email, Contacts

OnlineTires
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www.onlinetires.com
www.onlinetires.com

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1.1 26 Reviews

OnlineTires Complaints Summary

0 Resolved
16 Unresolved
Our verdict: Engaging with OnlineTires at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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OnlineTires reviews & complaints 26

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Newest OnlineTires reviews & complaints

ComplaintsBoard
J
8:43 am EDT

OnlineTires Invoice not received - tires are older than stated

Contacted Onlinetires.com by phone and spoke with a sales rep before ordering four Goodyear Eagle Sport tires size 215/50/17 to verify price, availability, age, rebate & details. Had asked when the tires were manufactured or what were the DOT dates and was told the could not guarantee or disclose the dates but rest assured they were made within the year or are not likely over a year old. In addition, I verified a $75.00 Goodyear rebate was applicable and that these were not closeouts, however they now no longer have them on their website for sale. An order was placed on 9/22/2020 with an email confirmation of same on that day but without an invoice. I emailed them same day requesting an invoice and have never received one. Tires were received on 9/27/2020 without an invoice, Date of manufacture on 3 tires is the 42nd week of 2018 and the 29th week of 2017 on the 4th tire, which makes them at least 2 years old, service life of tires is 6 years from date of manufacture. Called Onlinetires.com and sent them several emails requesting the invoice (which is required for Goodyear rebate submission) but never received one. Every other Online tire site I've purchased from in the past will include an invoice by email and also a physical copy mailed. Am requesting a $112.00 refund for 1/3 of the value of the tires due to their age and an additional $75.00 for the rebate I can not submit without the invoice they have not been able to provide

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ComplaintsBoard
K
6:27 am EST

OnlineTires refund

For an unknown reason, I had to pay their additional fees that weren't essential.
I ordered tires and they decided that I needed a warranty, so they just charged me for that.
Thank god I often check my bank account and I saw this extra charge, so I immediately called them and asked to refund because I don't need their warranty. They agreed to do it, however, it's been a month since I called them and there's no sign of my money.
If you advise me to call me, believe me, it's useless, they always same the same thing...

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F
7:23 am EST

OnlineTires Extremely slow delivery!

I would not recommend this scam site to anyone! I made an order over a month ago and still haven't received anything. OnlineTires customer service rep promised to help me, but they never did anything. Last time I contacted OnlineTires they said that my order was on its way and asked me to be more patient. They also said that they can't do anything to help and all I need to do is wait. Well, I'm still waiting and I really doubt I'll ever get my order!

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L
4:27 am EST

OnlineTires Seller didn't provide any order and no gift cards at all

I bought two sets of the tires from the company www.onlinetires.com. I was really disappointed, ‘coz the set included also the gift card for amount of $80. I thought to get two of them, but instead I got nothing. I sent multiple emails and asked to cancel the order, if they couldn’t provide it on time, but no one replied to my emails. Total rip off. I wonder if there are other people, who had the same experience. Let’s share views about this website.

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J
6:11 pm EST

OnlineTires Worst experience ever and terrible customer service

NEVER EVER use Onlinetires.com for ANY of your purchased. Worst experience ever and terrible customer service. How can a company if you can call this a company be in business.

Just save a lot of people some trouble AND CLOSE PERMANENTELY.

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E
E
efrestedt
na, US
Aug 12, 2011 6:30 am EDT

my experience:

Continued Sale of Known Faulty and Unsafe Automotive and Truck Tires.

Immediate inspection of all related tires to probable unsafe tire brand, model and shipment from manufacturer for the issue at hand.
Deployment or creation of corporate department, (Published Tire Safety Hotline on the web site), that addresses product related safety issues (independent of sales motivated channels), investigates related issues and institutes corrective action to prevent unsafe products.

March of 2011 - purchased two Nankang NS-1 tires from American Tire Depot.
July 3, 2011 - upon routine re-balance service checkup, tire shop found both tires (100% failure rate) to be defective with internal tire-separation. Exterior tire appearance is near new condition with no road hazard related defects; tires have not encountered any adverse driving conditions, debris damage and exhibited normal wear patterns in conformance with vehicle specification.
July 6, 2011 - First call (AM) to notify American Tire of unsafe tires sold. Representative admitted issues with that brand of tire indicating the issue is a known issue. Informed me that their policy is for consumer to deal with manufacturer directly and they would take no further action. Upon further explanation that both tires were exhibiting internal failures and that this failure rate is indicative of a bad lot or possibly bad tire design, representative refused to respond to this safety issue.
July 6, 2011 - Second call (PM) directly to sales contact. Explained tire symptoms as seen by the tire shop and sales contact agreed symptoms seen were classic indications of internal tire separation. Re-explained tire safety issue and high probability that unsafe tires are being sold. Further explained that previous call representative had acknowledged common defect infractions with the manufacturer and suggested that this issue should be escalated to management for further investigation. Sales contact showed no interest in obtaining non-conforming and unsafe tires for inspection and further corrective action to prevent potential hazardous and unsafe public event. Sales contact advised that he would discuss a remedy of my personal situation with his supervisor and would call me back later that day.
July 6-8, 2011 - no call or communication received from American Tire.
July 8, 2011 - Called American Tire to reach supervisor of sales contact. Re-iterated safety issue of bad tires being sold. No interest shown in addressing or correcting safety issue at hand.
July 8, 2011 - Exact size, make and model and numerous other models of same tire brand still being sold by American Tire.
July 8, 2011 - FTC complaint filed.

American Tire Depot is a high volume mail-order Value Added Reseller (VAR) of automotive and truck tires. As a re-seller and provider of products that directly affect road safety, American Tire has a duty to prevent the sale and distribution of unsafe tires. They are currently in breach of this duty which may cause damage or harm.

ComplaintsBoard
G
12:56 pm EDT

OnlineTires Don't order from them

I ordered tires on June 4, 2010, but when it became June 20 and the tires had not arrived I tried several times to cancel the order. However, no one answers the phone listed on the web page or the office number provided by my bank. I also sent several emails with no response. I should of just hung up on the salesman when I was ordering. He could not get the order right and kept giving different prices. These guys suck.

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1wildflower
Battle Mountain, US
Feb 15, 2011 5:15 pm EST

I ordered two tires on feb 9 2011 and not tracking#, no returned phone calls and now I cant pull up the website BBB gave them F rating they dont give refunds STAY AWAY FROM ONLINETIRES.COM-AMERICAN TIRE DEPOT they have a very bad reputation just dont go there BEWARE OF THIS SCAM COMPANY!

OnlineTires Customer Reviews Overview

OnlineTires is a popular online retailer that specializes in selling tires for a wide range of vehicles. The website has received numerous positive reviews from satisfied customers who have praised the company for its excellent customer service, competitive pricing, and fast shipping.

One of the most commonly cited positive points about OnlineTires is the website's user-friendly interface, which makes it easy for customers to find the tires they need quickly and easily. Many reviewers have also praised the company for its extensive selection of tires, which includes options from all of the major tire manufacturers.

Another major selling point for OnlineTires is the company's commitment to providing excellent customer service. Many reviewers have noted that the company's customer service representatives are knowledgeable, helpful, and responsive, and that they go out of their way to ensure that customers are satisfied with their purchases.

In addition to its user-friendly website and excellent customer service, OnlineTires is also known for its competitive pricing. Many reviewers have noted that the company's prices are often lower than those of its competitors, making it an attractive option for budget-conscious shoppers.

Finally, many reviewers have praised OnlineTires for its fast shipping, with many customers reporting that their orders arrived within just a few days of placing them.

Overall, OnlineTires is a highly regarded online retailer that offers a wide range of tires at competitive prices, backed by excellent customer service and fast shipping. If you're in the market for new tires, OnlineTires is definitely worth considering.
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Contact OnlineTires customer service

Phone number

1877 465 8473

Website

www.onlinetires.com

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