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OnlineNIC.com / OnlineNIC.com has zero customer service

2315 26th AveSan Francisco, CA, United States Review updated:
Contact information:

No emails that work, a phone that's never answered, any time of day, mon-fri. A website that doesn;t allow communication, although it pretends to.

This is the onlinenic experience. Once you register a website

or domain name, you're toast. If you ever change your email, you're out of luck. If you ever change the admin you'll never be allowed to fix this issue because these people do NOT

communicate in any way, shape or form.

Am I truly the last American who answers his phone and returns emails? Seriously?

It's mind boggling how little service there is out there and how much these companies make doing a BAD JOB.



Sort by: UpDate | Rating
  8th of Jan, 2008
Agree Disagree +1 Votes
Onlinenic.com not only has zero customer support, they will hijack your domain name. My domain name was transferred from onlinenic.com over 2 years ago and recently is now back in the hands of onlinenic.com without my consent or knowledge. I have been fighting to regain control of my domain name for a month now with no success.

  28th of Feb, 2008
Agree Disagree +1 Votes
But ipowerweb is also to blame. I got a package -- site plus reg -- from them and they are totally useless to help resolve. add ipowerweb to the don't trust list
  30th of Mar, 2009
Agree Disagree +1 Votes
I agree. I wanted to transfer to another domain registar but OnlineNic keeps denying the transfer. It's like I've lost the freedom and control over my domain. It's not fair.
  13th of Apr, 2009
Agree Disagree +1 Votes
I am facing same problem in domain transfer out. should we go for ICANN?
  13th of Apr, 2009
Agree Disagree +1 Votes
OnlineNIC is denying all transfers according to support, their system is broken (BS). They've been doing this to us over two weeks now. I guess ICANN is the only route we have to go on. I suggest we call contact them at the same time to impact resolution time. ICANN would act quicker if they know how widespread the transfer denials are.
  17th of Apr, 2009
Agree Disagree +1 Votes
Domainer is right, contact ICANN right now and complain. OnelineNIC has been keeping my domain hostage by denying my attempts to transfer out since 4/1/09 and they have a history of doing this. They are forcing me to renew for another year just to keep my domain from expiring! Complain to ICANN and help revoke OnelineNIC's accreditation status.
  18th of Feb, 2010
Agree Disagree +1 Votes
I am having the same problem. My website is currently down and online nic will not answer the phone, return a call, or respond to email
  16th of Jun, 2010
Agree Disagree +1 Votes
Seriously! ... People are trying to sell domains registered at onlineNIC.com through sedo.com and yet you cannot successfully transfer the domain once you purchase it! How is it that this type of "scam operation" could ever be an accredited ICANN registrar/reseller? Someone needs to sue the crap out of these con artists!
  17th of Dec, 2011
Agree Disagree 0 Votes
Been using them for 7 years and no problem so far... best priced domains as well.. I wonder where all those bad publicity comes from? I have 1 @ godaddy - they're ok if your buying in bulk, otherwise onlinenic is far better.

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