SUBMIT A COMPLAINT / tickets for depeche mode concert

Dear Manager,

Yesterday I had a very disappointing conversation with your team and learned that you cannot exchange my tickets.

Your sales agent Florence didn't inform me that my tickets are placed in the corner with a limited view. She told me that the seats are on the side with a great view! I feel misguided and I'm not happy with those seats.

Depeche Mode is my favorite band and I wanted to invite my Boyfriend for the concert. Having those corner tickets it would be a huge disappointment.

Please exchange my tickets to a location in Sector 209 or 223 in the first 10 raws. I hope you understand my situation.

Adding to the complaint above, I want to inform you that the name on my tickets is incorrect and not mine. I expect a total refund of my tickets.

Quote from internet:

"Online City Tickets responds to the last issue stating that with multiple transactions, there will surely be some unfortunate circumstances where customers do not receive the correct tickets. They claim provides all of their customers with a 100% money back guarantee to rectify a supplier error."

Looking forward to hearing from you!

Kind regards,
Anna Polak

On May 22, 2018, at 4:16 PM, wrote:
We have received your order!
ORDER #: [protected]
Depeche Mode
Barclays Center
Event Date: Wed. Jun 6, 2018 7:30 PM TICKET INFORMATION*
Section: Upper Level 211 Row: 17
Ticket Quantity: 2
NEW YORK, NY 10027

Order Total*

Delivery Method: Electronic - Instant Download and the seller are currently processing your order. You will receive a notification with additional information soon after your order is confirmed. No action is required at this time.

Click here to check the status of this order or contact our support team.

Thank you,

The Team

*Per our terms and conditions, requested tickets may sometimes be replaced with comparable tickets to the same event. All event times are subject to change; check with the venue for official start time.

*All order totals are in USD

  • Updated by Anna Polak, May 27, 2018

    I'm totally disappointed by their service and wrong information they gave me. I'm waiting for a refund.

    Thank you, Anna

  • Updated by Anna Polak, May 27, 2018

    I'm waiting for a refund of those tickets. The agent missguided me and gave me wrong information about the location of the tickets.

May 27, 2018

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