I ordered two pair of boots from this company one for me, and one for my husband. The next day, they sent an email saying the pair for my husband was unavailable and would be backordered until the end of June. Not wanting to wait that long, I emailed them asking to cancel that part of the order. Two days later, I heard nothing from them, so called and cancelled my husband's pair. After 5 days or so, I called again since I hadn't received a tracking number yet. The man I spoke with stated that he would have one in a few days. I asked him to then cancel the entire order. Something just didn't seem right to me. He stated that it was too late to cancel the order, that he would send me a tracking number, when he received one from the warehouse. He also stated that my items had already shipped. When I received my tracking number 3 days later, it showed that they had not shipped when we talked, and I feel that I should have been allowed to cancel at that time. After receiving my boots, (12 days after ordering them) I decided that they were not what I wanted. I called and spoke to a woman and asked about their return policy. She sent me to a page on their website that has you print out a form to be taped to the box with their address on it. I received my refund about a week later, with $7 less than I paid. Since this wasn't the correct amount, I called the company. I asked them why I was shorted $7. She stated that it was a "restocking fee" and if you look on the website you can find where it says that. I said I didn't search the website for the information, I called and actually spoke to a person. That person never mentioned it. I asked her since that was the case, would she refund the $7. She said the $7 is their policy, and would not even consider refunding it.
Seems to me that this may be a business run out of a back room in someone's home. They are not good at all with customer service. They made me feel like I was doing something wrong by calling them and asking questions. I feel that they are deceptive by not mentioning "restocking fees" when someone calls to ask about returning an item.