Hi, I'm Chris Fennell, the owner of Online Success Academy. It is pretty clear that this complaint is from somebody who sells poor quality websites on ebay.
I have an in house team, all visible on my website, and we provide bespoke websites built to customer specification. This of course takes a lot of time and so we charge for that time. With 2 in-house developers, the minimum price for a website can't be below £450 because it is a bespoke service.
The websites found on ebay for £20 are pre-made and duplicated to thousands of customers - therefore USELESS.
Also worth pointing out, it's easy to find my name and address because we want people to know who we are! Why would I hide it? Clearly the writer of this "complaint" isn't willing to disclose their identity - my name, company name, staff names, PHOTOS and address is all over our website and within all communication to prospects and clients.