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online flowers / unsatisfactory delivery

1 WV, United States Review updated:

When the flowers I ordered arrived at my mother's for Mother's Day, there was no card, so she didn't know who they were from. When I called to tell ProFlowers, they offered a $10 refund. I asked where I could make a comment, and they just said, "Go to we care at proflowers dot com." I did this, but it is not a web address. I finally googled this complaint board. I think I'll just use 1-800-flowers like I have in years past. I don't want the $10 back. I want my mom to have her card! Hope she got the chocolate...she never mentioned it.

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  • Ca
      25th of May, 2009
    0 Votes

    You misunderstood. That was not a web address, that is the emails address. You can email them at

    The card was included, its always on the outside of the box, you mom probably just didnt see it.

    Feel free to use 1 800 flowers, if you want to pay 60% in just fees and if you want your flowers to die after 2 days. Only ProFLowers has a seven day freshness garentee.

    I think their customer service is awesome to. I received flowers that died after 6 days so I called to complain (they grantee the flowers will last 7 days.) They sent me a free replacement bouquet the very next day. My roses lasted almost 2 weeks.

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