PLEASE FORWARD THE BELOW LETTER TO THE ONIDA COMPANY
Sub : Complaint on performance of new 'Onida' Deco Glass model 1.5 ton split A/c. - reg. Complaint No. 76380136 Dt. 2nd June 2008
I have purchased one Split Grill Air Conditioner of Onida make, 1.5 ton on April 25, 2008 from Vasanth & Co., Tambaram, vide. Invoice No. 10710000025640 Dated 25th April 2008
It was assured to me that the said Split AC provides the best service and is of the best quality available in the market. Being induced by such assurance and/or being allured thereby, I purchased the said split AC.
One of the representatives (Mr. Hendry & Jaiprakash) of Vasanth & Co., visited my place for installation of the said machine. On 12th of May 2008 (as we were not in home for five days) we have lodged a complaint vide complaint No.81038 and after inspection, they found that the gas was not there in the equipment.
And after rectification, it was shocked again the same problem for incurred on 2nd of June 2008 and we had complained vide complaint No. 76380136. Inspite of several phone calls and several follow ups with your Tambaram and Nungambakkam Service Centres, representatives Mr. Senthil, deputed by Mr. Eelamperuthi, they informed me that there exist some manufacturing defect in the said Split AC and I should get it replace from the point of purchase. I informed the entire facts to Vasanth & Co.us . who informed that their duty is only for sales and NOT FOR SERVICE and hence the company has refused to entertain such grievance.
The act of supply of defective Split Ac in collusion with the retailers by ONIDA and subsequent dramatic recipient to replace the same with new one is contrary to all rules and the same is also violative of principles of legitimate expectation. The customer purchase the product with the expectation that the product will be of genuine quality and such illegal act from a company of your repute and esteem is arbitrary, unreasonable, contrary to law, bad and unconstitutional.
In the premises, you are called upon to look into the matter and replace the said Split Ac immediately, with letter of regrets.