Onida / Flat Tv / The actual view for 29'' TV is 27'' only!
I bought an 29'' Onida Flat TV 6 months ago and lately when I checked the actual view of the TV, I found it to be only 27'' inches. I was shocked to notice this difference. The company has nowhere stated in their manual about this difference. I then lodged an complaint at Onida call center ([protected]) on 26th Mar 07. Complaint No. [protected]
An engineer visited my house who advised me that this is a standard across all TV companies and nothing can be abt this. He said that the tube is actually 29'' and the actual view would be 27''.
Not satisfied by the explanation, I then took contact numbers complaints in charge both located at Onida House II, Andheri (E), Mumbai-93:
Mr Rajiv Bhatt - [protected]
Mr Shatrugana Deshmukh (boss to Rajiv) - [protected]
I spoke to Rajiv who also advised the same reason as explained by the engineer. On insisting to send me an explanation in writing, Rajiv honestly said, we cant give this in writing. When I said that I need this in writing anyhow, he said I have already posted a letter at the residence on 5th April 07, which I have not recd till date.
I have tried to contact Shatrugana a couple of time but seems he a very busy person.
I feel these people realize that they have cheated the consumers in terms of not disclosing the information that 29'' is the Tube size & actual view is only 27''.
How do go further from here & what I do now? Can someone pls assist.