Onida 29 / Pathetic Customer Service
I think i made the biggest mistake of my life by purchasing ONIDA TV. I bought a 29" Poison 400 in Dec 2006. Its less than a year and the customer service that i got is nothing but hell. with in first week, i had to get a replacement (not so easy) as there was some serious problem with the TV. Later one fine day it didn't even turned on. After making couple of calls,service engineer came, he opened the box did something and said loose contact of some cables inside. Now again i have problem with color. Engineer came on 4th Dec, opened box, did some soldering saying loose soldering problem(i really wonder how many things will be left loose in a TV which is less than a year old). After all this, the problem still exists. Engineer said will send a vehicle to pickup TV and send it to service center for repair. I am sure this will take min 3-4days to get the TV back from service center. So, far i haven't heard from him. From yesterday i have called customer care (Bangalore, 4134300) and the concerned engineer almost 6times, but no one turned up till now. You know that TV is the main source of entertainment, i asked for a standy TV during the period when mine will be taken to service center for repairs. Now everyone is passing buck to someone else saying they cant do, without even listening to what i am trying to tell. I spoke to almost 4 people (whom the previous person says is a manager and has the authority to decide on providing a standby), but of no use. every person tells me to contact some other person. some even disconnect the call when i was talking. As my warranty on this TV is going to expire, i thought of going for extended warranty. But thanks to your extraordinary customer service, i dropped my idea.
My humble request to all the people who are thinking of buying ONIDA products, please dont buy any of ONIDA products, unless if you want to get lot of headache and tension free with their wornderful n world class customer service.
Its not Owner's Pride, Neighbors Envy, but its "Neighbors Happy, Owner's Annoyed" and its "Nothing but all wrong"