Menu
OneTravel Customer Service Phone, Email, Contacts

OneTravel
reviews & complaints

onetravel.com
onetravel.com

Learn how the rating is calculated

1.3 102 Reviews

OneTravel Complaints Summary

7 Resolved
85 Unresolved
Our verdict: If considering services from OneTravel with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for OneTravel has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of OneTravel. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

OneTravel reviews & complaints 102

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
10 reviews
Sort by:

Newest OneTravel reviews & complaints

ComplaintsBoard
J
12:08 pm EDT

OneTravel Rescheduling flight - booking confirmation [protected]

In Jan 11 2020 I booked the following flights:
Flight 158 Virgin Atlantic Wednesday May 27 2020 Boston to London Heathrow
Flight 4013 Virgin Atlantic Tuesday June 2 2020 Manchester UK to Boston

Because of the COVID 19 pandemic I cannot go. The wedding I was going to attend has been rescheduled to August - I have completed the online form requesting that my flights be rescheduled to August 26th and return September 1st 2020.
I received an email telling me that my flights had been cancelled and I have a credit and to call to use my credit. Your phone lines are closed. I cannot reach anyone and no one is answering my emails.
I need to speak to someone immediately so as I can change my flight dates, as well as a waiver of any additional fees.
Thank you
Julie Dockery
[protected]
[protected]@hotmail.com

Read full review of OneTravel
Hide full review
ComplaintsBoard
S
5:38 pm EST

OneTravel Airplane tickets

I purchased several tuckets from One travel. They offer services from a Company called Interjet. The Company damages my luggage, they open my bags and stile from my bags. I reported incidents to Interjet but they take forwver just to respind to an email. They only twll you sorry and provide such documents ti file rwport. U have done so but its been over ine year. Again it happened last month. They also delayed the flights and cancelled them. I disnt save money, I lost money. One teavel knows the type of airline Interjet us and still continues to eo business with them. I have filed many complaints to intwrjet but they necer respond. One of the representatives in Mexico tils me that Interjet will take years if they respond at all. That is how they do business. No customer service. No support. All they do is keep transferring you and place you on hold.. stop doing business with such airline. You rwpresent them and you are respinsible for their actions.. I will continue to file complaints aboutcOnectravel and anybody else who still havecIntwrjet as a product.. they are the worst I have seen in the industry. I teacel every month and get ti see how different airlines operate.
You can make a difference. Customers like me and my family keep you in business

Read full review of OneTravel
Update by Sal1111
Feb 05, 2020 5:40 pm EST

Interjet is the worst airline . you use them as a partner in your bysiness. You suffer for what they represent. No customer service. No support.

Hide full review
ComplaintsBoard
M
10:18 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

OneTravel denied boarding, asked to book again and billed for the denied flight

Booking # [protected]

Jan 28, 2020, roundtrip Yvr-Doh 10:25am flight

I bought a ticket from your website for Jan 28, roundtrip yvr-doh leaving at 10:25am(Vancouver time). I got an email stating my itinerary. On the day of the flight, upon checking-in, they couldn't find my booking. I called your customer support and he said that the payment didnt go through, which means the transaction was void because he proceeded on offering me to book the same flight at a much higher price, since the previous price is not available anymore. I didnt say yes, I said I will think and requested a call back. I wasn't able to answer the call back because I was busy and I was looking for a cheaper flight to compare your prices with!

10-15 minutes before 10:25am, an alert for the credit card stated that money was used to purchase a ticket, simultaneously, I received an email stating the booking for that flight.

Obviously I can't be on the flight with that span of time. I wasn't able to call your agent back because I was busy.

Please refund that money, I didt not receive the services you were offering so I want my money back! My vacation was ruined and I was in a lot of unnecessary stress, thanks to your company!

Thank you

Read full review of OneTravel
Hide full review
ComplaintsBoard
K
1:21 pm EST

OneTravel fraudulent tactics by onetravel

We booked airline tickets through OneTravel for my family of 5 (3 little kids) and had all the seats confirmed available and booked. We got an email later saying that the seats were no longer available and to call back and get new seats. Well the new seats they proposed had all my family separated in different parts of the plane. Do you really expect that my 3 year old, 6 year old and 8 year old will sit by themselves on an airplane? No way.

They did find other seats for us but it would cost us an additional $100 each. That sounds a bit shady to me. Baiting us in with a lower price and then cancelling our seats due to "unavailability" and then up-charging $100 per seat. So logically the next step would ask for a cancellation and that is where things got interesting.

We told them we wanted to cancel it because they knowingly sold us seats that were not available and they told us in order to cancel they would charge us an additional $50 for cancelling EACH ticket. We told them they were in the wrong due to the fact knowingly sold us seats that were not available. We disputed the charges on our credit card and they are sending us to collections. Talk about a fraud company. STEER CLEAR FROM THESE FRAUDSTERS!

Read full review of OneTravel
Hide full review
ComplaintsBoard
E
5:06 pm EDT

OneTravel overcharging, sending scam gift cards

DO NOT BUY TICKETS ON ONE TRAVEL. USE THEM FOR SEARCH AND BOOK WITH THE AIRLINES INSTEAD.

I have used OneTravel since 2013. The search provided me with more options and better prices than any other online airfare search website. I could find better fares than the airlines offered directly. I could pay in my currency and have a great deal. NOT ANYMORE.

This week I have booked a flight and when I looked at my credit card statement it actually cost me more than what I would have paid on the same day to the airline directly. Right after I booked the flight, OneTravel sent me an email saying this: "Great news: we found a lower price for your Airline Ticket(s) to Los Angeles. It's the same exact itinerary (travel dates, airports, passengers airlines & flights) you already booked - for less! If you'd like us to rebook at the lower price, just click the button below. We'll immediately send you a OneTravel Gift Card for $51.00* - good toward any future flight booking with OneTravel."

I clicked the button and there was no gift card, no email re-confirming my booking at a lower price, not even a confirmation that my booking still exists. I had to spend 1 hour talking to their customer service that kept forwarding me from one person to another not knowing what to do. The Customer service is outsourced to India and that does not help with understanding and confirming your bookings. Why didn't they use a call center in USA? This frustrating call experience made me even angrier.

On top of this waste of time and money, I checked the airline website while waiting for their outsourced customer service reps to figure out what is happening. I could have rebooked my flight on the airline directly with an upgrade to business class for the same money OneTravel charged me.

DO NOT SUPPORT THEM WITH YOUR BUSINESS.

Read full review of OneTravel and 1 comment
Hide full review
1 comment
Add a comment
G
G
Georgia Gallarde
, US
Oct 10, 2019 11:11 am EDT

Please supply the booking number you were given at the time you purchased the reservation and we will be happy to look into your concerns. Thank you

ComplaintsBoard
J
12:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

OneTravel flight ticket charged where your website said 'flight unavailable'!

Facts:
***April 1st 2018 (noon Myanmar time):
1) tried to book twice an Air Asia flight ticket (Flights 258, 760, 761 and 255 - from Yangon to Shanghai) through OneTravel but while proceeding to the payment, the website mentioned 'the flight is unavailable' and that my 'credit card' wouldn't be charged (got screenshots to prove it)
2) as it failed both times and there were neither no withdrawal on my boyfriend's bank account nor email confirmation from OneTravel, we purchased other tickets through another platform and it worked straight away.

***April 2nd 2018
1) 24 hours after the payment failure from OneTravel, we received a text message from the bank informing us that in reality the money has been withdrawn directly from Air Asia! But NO confirmation from OneTravel!
2) also 24 hours after the payment failure from OneTravel, we received a confirmation email from Air Asia (Booking number: PLV8NP)! But still NO confirmation from OneTravel!
Note: we have ONLY used OneTravel to make a booking for an AirAsia ticket!

***From April 2nd to a long time
1) contacted many times OneTravel to complain on their official website BUT as I have never received a confirmation number from them, I couldn't ‘Request Customer Support' as the booking number is mandatory. Tried Twitter, Facebook, phone (I literally spent HOURS trying to reach out for THEIR MISTAKE and it cost me MONEY and TIME!) and I could manage to get their billing@onetravel.com . They asked I contact AirAsia directly as the payment has been done through them.
2) contacted AirAsia on their official website and they mentioned the booking has been made NOT through me exactly BUT an online platform and only them can ask for me to get reimbursed. Asked them to contact each other and they said it was impossible. In the meantime, been to Yangon's AirAsia office and they verbally said "OneTravel" was the one who has booked the flight for me and that THEY needed to contact AirAsia for my reimbursement.
3) reported to OneTravel. I was asked to send a scanned copy of the credit card used which I did. They mentioned that ‘there is a glitch in the communication with OneTravel and AirAsia that sometimes results in a booking has been made, even though OneTravel advised that the booking did not go though. OneTravel billing department mentioned they'll get back to us within 72 hours.
Until today, we still haven't heard back from OneTravel. I was charged for a flight made by them that was supposed to be ‘unavailable' and that my 'credit card' wouldn't be charged. WRONG. They said there was a glitch and they are doing their best to ‘get my funds returned' me but STILL HAVEN'T HEARD BACK from them. What a SCAM!

I don't recommend OneTravel to anyone. I used to work as a Customer Service agent for a hotel and we NEVER treat guest in such a manner! Unprofessional!

Read full review of OneTravel
Hide full review
ComplaintsBoard
E
9:36 pm EDT

OneTravel onetravel agency - flight ticket

VERY VERY VERY bad experience. They change my schedule, didn't give me details about it, they told me to call the airline company to deal with the change. I called non stop for a few days and no results. I asked to talk to a manager and a supervisor called me after two days. My flight is after tomorrow and they told me there is an issue with the ticket; I am waiting for a call back for about 11 hours and nobody called to inform me about my ticket. DON'T recommend !

Read full review of OneTravel
Hide full review
ComplaintsBoard
T
4:12 pm EDT

OneTravel lack of information

Hi, my name is Thomas Leacy and I am living in Spain ( email...[protected]@aol.co.uk ) on the 18th of march I booked flights for my sister and her family to come to me on the 31/03/2019 from dublin ( Ireland ) to alicante ( Spain ) booking ref No [protected]. The money has been taken from my account ( no problem there ) the return flight with aer lingus has all been confirmed ( no problem there ) however because I had to give my email address ( as above )with my bank details etc, ryanair are not acknowledging to my sister theresa.[protected]@gmail.com for the outgoing flight Dub-Alicante even though I gave her email address as the forwarding address for all correspondence and tickets etc. My sister is in stage 3 of MS and really is not handling the stress of the last three days of trying to talk and deal with people in both ryanair and onetravel so I need a conclusion to this situation post haste please, yours sincerely Tommy Leacy

Read full review of OneTravel and 1 comment
Hide full review
1 comment
Add a comment
G
G
Georgia Gallarde
, US
Mar 25, 2019 10:26 am EDT

For safety reasons this review site has blocked important information, such as your booking number, so we are unable to research your concerns. Please contact us with this information if you still have questions and we will be happy to see how we can assist.

ComplaintsBoard
B
11:01 pm EST

OneTravel horrible customer service

I was simply trying to book a trip for 7 people. The online version did not allow over a 5 person booking. So I called... Spent over 30 minutes while every name was read back to me letter by letter... And then after I provided my credit card.. She said she took too long and the price went up! Never was I told that the price was at risk over a half hour prior. She (andre) said "oh well the price is higher there's nothing I can do; i'm in india." then after alot of discussion with her, she finally agreed to get another person to call me back in 10 minutes. 25 minutes later I got a call. He (kenneth) was even more incompetent. I was on the line for over 2 hours! And was charged a higher price than the original promise of price. (he also had to repeat every name and bit of information letter by letter 3 times! If I questioned him, he would start from the beginning). Then for the last 2 tickets I had to be passed onto his supervisor (adeline)... Another hour on the phone... Over 3 hours to book tickets! Honestly, no common sense and no customer service qualifications. No apology or anything done to compensate my time. Ridiculous... Not worth the stress at all! Go elsewhere.

Read full review of OneTravel
Hide full review
ComplaintsBoard
S
5:29 pm EST

OneTravel refund

My Booking #[protected]. Flight from Vancouver To Belgrade on Nov 13'18. It was no show and flight was $1, 000 USD. I send so many email asking for some refund explaining why should I got some refund such as:
1. Paid taxes $150 USD
2. Travel insurance $65 USD
3. Seat reservation $50 USD
4. I checked on One Travel website and I believed my return flight from Belgrade to Vancouver was resold on Nov 23'18 between $700 and $1, 600 USD (based on website prices) and also from London to Belgrade on Nov 13'18. Because flight had one stop and it was London. One Travel profited twice and i believe i have right for some refund as i explained above.
Regards,
Jugoslav Stevic

Read full review of OneTravel
Hide full review
ComplaintsBoard
T
3:53 am EST

OneTravel total fraud

This travel agent is a total fraud. Abviously they pay google big big bucks to come up as the first result even though I'm searching from Australia.

Their price appeared competitive against other travel agencies because they only show in US dollars. And no where in the booking review, seat selection and all the other eye catching convoluted offers of hotels and cars, do they clarify the price is not in the customer's local currency. You only get a small hidden note AFTER YOU CONFIRM the booking.

And when calling to cancel they charge up to $250 pp. And guess what once you've agreed to pay the cancellation fee, they charge that straight on to your card, without processing the refund first. This kind of company should be out of business everywhere.

Read full review of OneTravel and 1 comment
Hide full review
1 comment
Add a comment
G
G
Gilbert Matamoros
, US
Apr 26, 2021 6:28 pm EDT

How a "travel agency " like this still in business What a scam Any government agency can protect us-

what a stupid decision to book a trip with this people and the worst is not the only one several of them are connected Mafia behind them' of course they are

ComplaintsBoard
A
7:40 pm EDT

OneTravel scam but you can fight them!

Just did a reservation for a reasonable price for my sister to come visit me for her birthday. Guess what? When they showed the option first (and the cheapest option) it was shift 2 days before dates I was searching for. I did not pay attention to this first. WHY? For so many years doing business with travel website on line NONE OF THEM EVER would offer you another dates of travel, unless you SPECIFY that the date. of travel are flexible. Anyway, when I received the confirmation I noticed right away that the dates were wrong. However, they promised before you make reservation that you can cancel for free within 24 hours but you need to call them (usually you can do it on line). I called right away... They tried to find something suitable for my sister for the ONLY dates she can travel and had been requested. Did not find anything. So... I was advised they would cancel but there will be 25.00 dollars cancellation fee. See what they are doing?!?!?
BUT! I just simply advised them that on a very first web page I saw (tconsumeraffairs.com) there are almost 1, 000 complaints, most of them is one star and there quite a number of complaints about wrong dates they booked and then charged you cancellation fee. I just promised (AND WOULD DO IT!) that if I see ANY cancellation fee on my credit card I will make sure that my attorney will start a big fat law suite against Onetravel.com and I am sure that ALL those customers who were tricked would not mind to joint me. Guess what, they immediately send me email confirming that there will be NO CANCELLATION FEES AND ALL THE FUNDS WILL BE REFUNDED (of course in 5 to 7 business days...).
Anyway, DO NOT LET THEM TRICK YOU! Fight the scammers!

Read full review of OneTravel
Hide full review
ComplaintsBoard
T
3:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

OneTravel notification

On the 20th of July One Travel sent me the following email:

Dear Customer,

This is in reference to your booking #[protected]# with Onetravel.com.

We have received notice from the airline that you were no-show for outbound flights so airline cancelled your return flight so kindly get in touch with airline as soon as possible in order to confirm your flights.

Thank you,
OneTravel.com
Customer Service

A glance at the booking (QJTXYO)will show that three different airlines were part of this booking. The outbound flights were with Avianca and Air Europe, for neither of which there was a no-show. This lack of clarity in your email, meant that I showed up the IBERIA desk for my return flight, only to find that this flight was cancelled. IBERIA, as the booking shows, was not part of the outbound flights.
The incorrect information (there was no no-show) and the lack of clarity of your communication (no indication of which airline) meant I was forced to pay a new ticket AMS-MAD for more than U$ 600.
I would be grateful for a reimbursement of this sum.
Yours faithfully,
Theo G. Donner

Read full review of OneTravel
Hide full review
ComplaintsBoard
H
10:35 pm EDT

OneTravel regarding my reference no:[protected]

on 22nd June Thursday my ticket was issued and money was deducted from my account '.. but no information was e-mailed and nothing on.my. even.phone I received ..

is this the way you.deal and make a customer wait with no.information.received Any where and I.get a call from.the bank that money has been deducted

please give me a good feed back and help me in this manners

Read full review of OneTravel
Hide full review
ComplaintsBoard
T
8:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

OneTravel received "booking failed" notification when flight was actually confirmed.

On May 29th I booked a flight to San Francisco from Toronto on One Travel. 1 hour after receiving my confirmation email I received another email with the subject "Booking Failed: Important Information Regarding your trip to San Francisco". The email said "We're sorry but seats sold out for the flight you wanted. Please select a different flight on our site for your trip from Toronto to San Francisco, and we'll issue your ticket(s) quickly. "
After receiving this my boyfriend and I decided to wait a few days to rebook as we were thinking of changing our dates of travel due to a possible conflict.
When I logged into my Travel One account the next day, I saw that the tickets were actually issued. I called Travel One and said that I received notification that the booking did not go through so was the booking showing up on my account.
Basically, I no longer wanted the flight since I received notification that I couldn't get the flight I wanted so was in the process of making other arrangements.
I sent the agenda a copy of the cancellation email and she said she couldn't help me so transferred me to someone else. This individual was very rude to me and basically called me a liar and said that I never received an email saying that the booking failed. She yelled over me when I was talking and said I needed to pay $100 cancellation fee. When I asked why they sent me that email she said "we send a lot of emails. Maybe it was a mistake. This all happened within the 24 hour cancellation time frame.
I have attached a screen shot of the email that I received.
The resolution I am looking for is to actually rebook my flights for another date with a return flight as well. I am not even looking for a refund.
I'd like someone who has the authority to do this to call me back to resolve this problem or I will have no choice but to voice my dissatisfaction on social media regarding Travel One's lack of customer service when the error was totally made by them.

Read full review of OneTravel
View 0 more photos
Update by tracy8kitty
Jun 05, 2018 2:27 pm EDT

I want to update the status of my complaint.

I was contacted yesterday by a gentleman named Gregory from One Travel. After explaining the situation to him, he apologized for any inconvenience caused and agreed that it was indeed an error on the part of One Travel. He asked me how I would like to situation to be resolved and I said that I would like a travel credit as I would be rebooking another trip in the next few weeks.

Gregory got back to me today and issued a travel credit for the full amount with Air Canada for use at a later date. He was extremely professional and polite.

I am extremely pleased with the outcome and consider this situation resolved.

Update by tracy8kitty
Jun 04, 2018 8:10 am EDT

The company is One Travel. Just want to clarify as I referenced Travel One a few times in my note.

Hide full review
ComplaintsBoard
G
1:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

OneTravel unacceptable flight schedule change

To whom it may concern:

I have booked a return flight from Auckland (NZ) to Berlin (Germany) via ONE TRAVEL, booking #[protected].

According to the original itinerary issued on 25 March 2018, travel times were 27h (onward flight) and 25h15m (return flight), and layover times (KUL) - 2h10m and 2h5m respectively. The original itinerary is attached (attachments 1-3).

On 5th April, I have received an e-mail notice from One Travel, that my itinerary is not valid anymore. In the new itinerary, travel times were 5h30m (onward flight) and 9h (return flight) longer than in original itinerary, with layover times (KUL) 3h45m and 16h25m(!) respectively (copy is attached).
In this notice, below the title: "This is your old schedule, which is no longer available", a schedule was exposed, which did not correspond to my original itinerary (travel times 31h55m and 29h55m instead of 27h and 25h15m respectively).

I immediately contacted OneTravel and declared, that it is unacceptable to change the itinerary adding 14 hours airport waiting time.
The tickets with this type of itinerary at the time I booked my ticket were in average 400-500 hundred dollars cheaper.

In response to my letter, a member of OneTravel email customer support team, Terrell, has informed me that schedule change is a normal phenomenon in Airline operations and requested to contact your schedule change department (Phone Number: [protected]).

I found this reply unsatisfactory as I did not receive any guarantee for a new itinerary to be appropriate relative to the ticket price (paid in full).

I have asked Mrs Terrel to suggest me an alternative option with less waiting time or arrange a hotel accommodation at the Airport and meal vouchers.

I have asked Mrs Terrel to provide me with the paragraph in OneTravel Terms and Conditions with the statement that OneTravel is allowed to voluntary change itinerary with 14 hours more airport waiting time after the reservation in completed and all charges are fully paid.

I have also asked her to provide me with the paragraph in OneTravel Terms and Conditions with the statement that the company is allowed to offer the following:

"If you chose not accept any new option, there is no guarantee that the airline will offer you another option and you may lose the entire value of your non-refundable ticket(s)",

because, to my understanding, it looks like a breach of common conditions.

Unfortunately, I neither received an appropriate itinerary nor any information requested.

On 7 April I have received a message (signed Matthew) with a new itinerary, in which, in addition to the ridiculous 16h25m layover time (KUL), the departure date from Auckland has been changed, which was completely unacceptable.

On 8 April I have received second notice with the new itinerary identical to those received in the message from 7 April. In this notice, my "old schedule", again, did not correspond to my original itinerary (copy is attached)

I am asking OneTravel to provide me with an appropriate travel schedule, which would correspond to the price paid for the ticket I have booked on 25th March.

Sincerely yours,

Olga Ganeshina

Read full review of OneTravel and 1 comment
View 0 more photos
Update by Ganeshina
Apr 14, 2018 1:53 am EDT

To whom it may concern:

I have booked a return flight from Auckland (NZ) to Berlin (Germany) via ONE TRAVEL, booking #[protected].

According to the original itinerary issued on 25 March 2018, travel times were 27h (onward flight) and 25h15m (return flight), and layover times (KUL) - 2h10m and 2h5m respectively. The original itinerary is attached (attachments 1-3).

On 5th April, I have received an e-mail notice from One Travel, that my itinerary is not valid anymore. In the new itinerary, travel times were 5h30m (onward flight) and 9h (return flight) longer than in original itinerary, with layover times (KUL) 3h45m and 16h25m(!) respectively (copy is attached).
In this notice, below the title: "This is your old schedule, which is no longer available", a schedule was exposed, which did not correspond to my original itinerary (travel times 31h55m and 29h55m instead of 27h and 25h15m respectively).

I immediately contacted OneTravel and declared, that it is unacceptable to change the itinerary adding 14 hours airport waiting time.
The tickets with this type of itinerary at the time I booked my ticket were in average 400-500 hundred dollars cheaper.

In response to my letter, a member of OneTravel email customer support team, Terrell, has informed me that schedule change is a normal phenomenon in Airline operations and requested to contact your schedule change department (Phone Number: [protected]).

I found this reply unsatisfactory as I did not receive any guarantee for a new itinerary to be appropriate relative to the ticket price (paid in full).

I have asked Mrs Terrel to suggest me an alternative option with less waiting time or arrange a hotel accommodation at the Airport and meal vouchers.

I have asked Mrs Terrel to provide me with the paragraph in OneTravel Terms and Conditions with the statement that OneTravel is allowed to voluntary change itinerary with 14 hours more airport waiting time after the reservation in completed and all charges are fully paid.

I have also asked her to provide me with the paragraph in OneTravel Terms and Conditions with the statement that the company is allowed to offer the following:

"If you chose not accept any new option, there is no guarantee that the airline will offer you another option and you may lose the entire value of your non-refundable ticket(s)",

because, to my understanding, it looks like a breach of common conditions.

Unfortunately, I neither received an appropriate itinerary nor any information requested.

On 7 April I have received a message (signed Matthew) with a new itinerary, in which, in addition to the ridiculous 16h25m layover time (KUL), the departure date from Auckland has been changed, which was completely unacceptable.

On 8 April I have received second notice with the new itinerary identical to those received in the message from 7 April. In this notice, my "old schedule", again, did not correspond to my original itinerary (copy is attached)

I am asking OneTravel to provide me with an appropriate travel schedule, which would correspond to the price paid for the ticket I have booked on 25th March.

Sincerely yours,

Olga Ganeshina

Hide full review
1 comment
Add a comment
G
G
Gilbert Matamoros
, US
Apr 26, 2021 7:57 pm EDT

Apologies for my hard recent comment about One travel out of frustration .But after many long distance calls and talk to the credit card bank .Finally I got most of my refund. I suggest to call the bank of your credit card they can help you a lot

ComplaintsBoard
G
3:45 pm EST

OneTravel flight #432 & #433 confirmation code rdvp2g - booking #[protected]

Dear One Travel,

We booked a flight via your website (Flight #432 & #433 Confirmation code RDVP2G - Booking #[protected]) on February 7, 2018. Our flight from Toronto, Canada via Air Canada (flight AC92) to Santiago, Chile was delayed and as a result it caused us to miss the flight booked with One Travel. We called One Travel to seek assistance as we were stuck in the Airport with a 9 month old baby and all they could tell us is that if we miss the flight, there was nothing that could be further arranged, nor could we salvage the flight back and/or credit. Having missed our flight, not having any assistance from the agency we booked with and being told our return flight was cancelled also, we under duress had to book a completely new flight with another agency to get us to our destination. It was and still is extremely disappointing to know that your agency could not assist us in any way or direct us with any information in our time of need. Not speaking the language and being in a foreign country was very difficult and stressful.

How is it possible that we could not use the return flight? The entire booking process with your agency has been very disappointing and we will not be using this site for any future arrangements, nor would I ever recommend it to friends/family.

I would like to receive a full refund for the ticket that we purchased that we were not able to use.

I can provide details of the other flight we had to purchase and spend $850US if needed. Your agency did not handle this situation in an appropriate manner and caused much stress and aggravation.

Please advise as to a resolution.

Email:
[protected]@gmail.com
remo. [protected]@hotmail.com

Tel: [protected]

Thank you in advance,

Remo Piccolo and Guillermina Rodriguez

Read full review of OneTravel
Hide full review
ComplaintsBoard
V
6:05 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
OneTravel has left an official reply on this complaint.

OneTravel flights was booked on wrong dates

I booked my flights online two weeks before my departure dates. At the time I booked my flights I was unable to pay online as they did not take multiple transactions. When I spoke with the agent I had on multiple occasions asked to have flights for after 5 pm on 02/15/2018. I was told over and over again it was going to be at night. They booked me on 02/19/2018 at 1255am! We totally missed our flights and we are out over 2400 dollars and no trip! I called one travel to see what else could be done and they said i was considered a no show. They said they would only credit me if i rebook fpr another flight but i had to pay the cost of airline difference and their fees which came out to be another 1200.00. They said they would review my recordings with the agents and it if was an error and miscommunication on their end they would waive and refund me back the 1200 plus difference. Today is 02/19/2018, and after several attempts to contact the manager I spoke with another agent went over the calls and transactions I had at the time of booking and paying the flights only to tell me it was my fault that the agent was correct...the is bull crap! Don't book with one travel!

Read full review of OneTravel
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
E
12:23 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
OneTravel has left an official reply on this complaint.

OneTravel airline tickets

I purchased two tickets to Copenhagen from One Travel today. I made the wrong purchase and called them within a few minutes and asked to move the trip to the next day. The agent on chat said, it sill cost 150.00 he said airlines charge. He said, if we lose connection can I call you. I told him No, the number is my fathers in the USA. I am in Vietnam. Well, he didn't listen and sent him a text. I did not opt into any text messaging from them. And, my dad responded that he didn't know who they are. Well, then ONe Travel blocked me. I cannot access my account, my reservations or any person who works for them. They do not answer calls. I am livid. I looked at my credit care bill, the flight appears to have been charged to me already but, another charge is 'pending' for the same charge plus 20.00 more dollars. What is happening? Are they stealing my money? I am confused.

Read full review of OneTravel
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
A
12:03 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

OneTravel air ticket purchase refund due to accident

[protected] is the one travel ticket reference. I got road accident. I can not travel. I wanted to travel to Macau.
I request a refund. It's insured ticket. Please reply back at earliest. The one travel agents are available online but can't be contacted. They are not replying.
They are not professionals.
The whole team is extremely noncooperative. It's a genuine reason.
My email address is [protected]@ciitlahore.edu.pk

Read full review of OneTravel and 1 comment
Hide full review
1 comment
Add a comment
R
R
r.syeda
, TR
Aug 13, 2018 11:55 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My name is Ruba Syeda and I want to cancel the flight booking from istanbul to greece
the booking number is [protected]

OneTravel Customer Reviews Overview

OneTravel is a popular online travel agency that offers a wide range of travel services to customers worldwide. Our platform has received numerous positive reviews from satisfied customers who have used our services to book flights, hotels, car rentals, and vacation packages.

One of the most significant advantages of OneTravel is our competitive pricing. Our customers have consistently praised us for offering some of the lowest prices in the industry, making it easy for them to save money on their travel expenses. Additionally, our website is user-friendly and easy to navigate, allowing customers to quickly find and book the travel services they need.

Another positive aspect of OneTravel is our excellent customer service. Our team of travel experts is available 24/7 to assist customers with any questions or concerns they may have. We also offer a price match guarantee, ensuring that customers get the best possible deal on their travel bookings.

Customers have also praised OneTravel for our extensive selection of travel options. Whether you're looking for a budget-friendly flight or a luxurious vacation package, we have something for everyone. Our platform also offers a variety of payment options, including PayPal and Apple Pay, making it easy for customers to complete their bookings.

In summary, OneTravel is a reliable and affordable online travel agency that offers a wide range of travel services to customers worldwide. With competitive pricing, excellent customer service, and a vast selection of travel options, it's no wonder why so many customers have chosen OneTravel for their travel needs.

Frequently asked questions (FAQ) about OneTravel

Expand Collapse all
Is OneTravel a legitimate travel booking site?

Yes, OneTravel is a legitimate travel booking website, offering services like flight tickets, hotel bookings, and car rentals.

Are the flight deals on OneTravel genuine?

Deals on OneTravel should be genuine, but prices can fluctuate depending on demand, availability, and the airline's pricing policy.

Can I trust OneTravel with my personal and financial information?

As a legitimate online platform, OneTravel should adhere to data protection regulations and employ secure systems to protect users' personal and financial information.

Does OneTravel have reliable customer service?

You can typically gauge the reliability of OneTravel's customer service through customer reviews or by testing their responsiveness yourself.

Are the hotel listings on OneTravel accurate and up-to-date?

Legitimate booking sites should have accurate, up-to-date listings, though occasionally discrepancies may occur due to delays in updates from the hotels themselves.

How secure are transactions on OneTravel?

OneTravel should employ secure payment systems to ensure the safety of users' transactions.

How transparent is OneTravel about fees and charges?

A legitimate site should be upfront about all fees and charges. Always read the fine print to avoid unexpected costs.

Does OneTravel have a fair cancellation and refund policy?

OneTravel, like other reputable travel booking sites, should have a fair cancellation and refund policy, but it's important to understand the terms before making a booking.

How do OneTravel's prices compare to other travel booking sites?

Prices can vary across different platforms. It's wise to compare prices on multiple sites before making a booking.

Is OneTravel recognized by any official travel or tourism authorities?

OneTravel is a part of Fareportal, an IATA-accredited travel agency. IATA accreditation lends credibility to travel agencies.

Does OneTravel offer insurance for travel bookings?

Most legitimate travel booking sites offer travel insurance options. Check OneTravel's website or contact their customer service to confirm.

Are the reviews of OneTravel reliable?

Reviews should generally be trustworthy, but remember they can be subjective. Reading a range of reviews can give a more balanced view.

How user-friendly is the OneTravel website?

As an established online platform, OneTravel's website should be user-friendly and easy to navigate.

Are there any recent scams associated with OneTravel?

It's important to regularly check for recent news or reports about any potential scams involving the platform.

How does OneTravel handle disputes or complaints?

A legitimate platform should have a clear process for handling disputes and complaints. Review their terms of service or contact their customer service for information.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact OneTravel customer service

Phone numbers

+1 (800) 425-4567 +1 (800) 428-8821 More phone numbers

Website

onetravel.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with OneTravel?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with OneTravel Customer Service. Initial OneTravel complaints should be directed to their team directly. You can find contact details for OneTravel above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about OneTravel. Discuss the issues you have had with OneTravel and work with their customer service team to find a resolution.