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OneSuite.comprepaid long distance call services

On 4/18/2017 I made a short (less than 2 minutes) call to a hotel in Fiji for a simple question but was billed for 67 minutes! Even after repeated phone calls & emails to customer service to dispute with proof of call log from my home phone service provider, they still won't accept it. I've also told them that I've been their customers for many years & have never complaint nor asked for any refund or credit. They still won't refund me the overcharge even as a one-time courtesy gesture for their loyal customer. I'm really unhappy & want my refund. I'm going to switch to a different company.

He
May 13, 2017

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