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Oneplan Pet Insurance / authorised claim for pet not paid

South Africa

Obtained Authorisation from One Pet Insurance, send Claim forms and Claim has not been paid to "exclusions" not noted in Policy. Consultants very unhelpful with a" take it or leave it "attitude I have send an e mail for cancellation today after paying this policy for 2 and a half years - VERY UNHAPPY AND DISSATISFIED WITH One Pet Insurance

  • OnePlan Insurance Customer Care's Response, Jul 15, 2019

    Good day,

    We're truly sorry to hear about the service you've received.

    Kindly email [protected]@oneplan.co.za with your ID/policy number included & within the subject line of the email, state "Complaints Board" so we may investigate the matter further regarding your claim.

Re
Dec 14, 2015

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