[Resolved] OneDigitals — Unethical and unlawful behavior
I purchased and item from ONEdigitals AU in November 2016, it was a Westone MMCX bluetooth cable from. https://www.onedigitals.com.au/products/westone-mmcx-bluetooth-cable-for-earphon...⇄ />
4 or 5 days after I received these I opened them for the first time and used them to find there was a sensitive connectivity issue with one ear piece where by the audio would cut in and out. basically out of the box they weren't working. I immediately contacted OneDigitals AU for a replacement HOWEVER its going terribly and has taken 5 months so far and still no resolution. According to them i missed the opportunity to claim a Dead on Arrival by 1 or 2 days (which according to consumer law is not correct) and its now been sent back and has to go to a repair centre and they are refusing to supply me with a brand new working product. IT took months to actually get them to collect the device and start to process the claim however it has been another few weeks and it would appear i am not getting a replacement or my refund. This all started November 2016 last year and its now May 2017
To me this is unacceptable as the item was not working out of the box and I was entitle to a replacement item given it was faulty when it arrived.
The initial transaction was on the 12 November 2016 for 181.75 and was from OneDigitals.com.au Internet
Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.
One Digitals Solution Customer Care's Response · May 15, 2017
Hi. We appreciate you letting us know if there are things aren't right. Please accept our sincere and unreserved apology for the inconvenience this may have caused you. May we have your order number so we can investigate your returned item. We are hoping that you can give us a chance to make it up to you.
We are looking forward to hearing from you.
Don't trust them's Response · Jul 05, 2017
Onedigitals are robbers take your money $$$