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One Communications / no early cancellation fee

1 MA, United States Review updated:

DO NOT SIGN A LONG TERM AGREEMENT WITH ONE COMMUNICATIONS!!

There is no early cancellation fee. If you decide to go with another telecom service provider YOU WILL HAVE TO PAY THE FULL AMOUNT the One Comm contract. Also, you must notify "One" 30 days before the contract ends if you want to opt-out. They send a letter offering 3 free months of service if you renew the contract, so you get trapped in a never-ending contract.
Also, "One" uses Verizon's phone lines. If you have a problem with service, they have to call Verizon. But Verizon is obligated to serve their own customers first, so you get kicked to the back of the line.
We switched our service to Comcast, not knowing about the terms of our contract with One.
After the switch, a One rep called us with glee in his voice to tell us that $5000.00 will be due on the cancelled contract. He then informed us that we had a 30 day window to opt-out with Comcast, and that we could sign a new deal with One to avoid the $5000.00 fee. We had no choice but to resign with One and cancel Comcast.
I wish that were the end of it. But after nearly three months phone calls, shut-off notices & miscommunication within One, we finally have the One service back.

ONE HUGE HEADACHE!!

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Comments

  • Hd
      27th of Apr, 2011

    You are lucky. We ahve 6 months left in our contract and they want to charge us $6500 to cancel. Somehow, this does not see legal to me. A cancellatiion fee should be no more than what the rest of the contract is.

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