Kindly find attached the details. I, at last, had to download from your web site, after talking to all people in Ambala and Amritsar and not getting any satisfactory reply.
This parcel was booked with one of the agents in Ambala city and as per this document(Attached below) was sent to its destination Amritsar form where it had to go to its actual destination Chhehrata(on the outskirts of Amritsar and actually a part of Amritsar).Till this time I am running from pillar to post, making personal visit, have tallked to around 10 different people over phone.The customer care cell of Ambala Hub is very inconsistent with their answers and has asked me to talk to one of the seniors Mr.Saini, who has assured me to take action definitely by tomorrow to sort out the issue.
This is very serious matter as the gift parcel I have sent to my sister, who is married in Amritsar.When they have gone to all Amritsar branches with the Awb No., all the four branches have told my sister’s inlaws that no such parcel has come from Ambala, making our position very awkward. Looking into the seriousness of this matter I request you to please help by finding out the parcel, which is quite precious and important for our family.
Find attached the track sheet downloaded from your website.
I am a very old and satisfied customer of ondot till this time and was having high expectations as service part is concerned.
Enter Awb No :
Airway Bill No : 303519893
Area Of Services/Status Details Of AWB No
Location To (Destination)
Friday, November 07, 2008, 01:18
AMBALA HUB(HRY)Cont.To : AMBALA-HUB
AMRITSAR(PB)Cont.To : ON DOT AMRITSAR
Cont.Person : MR RAJAN BALI
* R.T.O.- Returned To Origin & N.D.R.-Non Delivered Reason
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