On Time Digital / Fraud and Coercion
This is the reciept to the camera that I ordered from this company called On time Digital [protected]:
Thank you for your order. Your order number is 25396-W.
Canon XL2 1/3-Inch 3-CCD Widescreen MiniDV Camcorder with 24P Recording Advanced Optical Image Stabilizer
Shipping: $0.00 (Ground)
Notice the type of camera and the description that it is describing what I am buying!
It conscerned me shortly after making this purchase that I never recieved any conformation email on such a large purchase.
I did not recieve an email from them to confirm the transaction until the day that I decided to call. This was about two days later.
Ely, the associate that I spoke with over the phone told me that all I ordered was the "body" of the camera.
This means that there is no lens, 1/3-Inch 3-CCD Widescreen MiniDV Camcorder with 24P Recording Advanced Optical Image Stabilizer...it is just the body of the Canon XL2.
Not only did this confused me when I went back to the site to investigate further on what I had purchased, that same page that I saved in my favorites when I found the camera still has the same camera displayed but at a different price $1649.99.
This is the link to it:
Over all, what it all boils down to is that Ely, convenced me that I was not purchasing a complete ready to use Canon XL2 at the priced displayed as the Holiday Special(at that time) and that I had to spend an adittional $3000 to get the full version of the camera (notice the price of the camera).
I could not afford that so he offered me the Canon GL2 in which I had to pay an aditional $1700 to cover it's cost, BUT, when you go to the website look at what they have it priced $699.99:
I am on a fixed government income and it took me 2 years to saved up enough money to purchase the Canon XL2 even without a Holiday Special but some how I feel that this whole transaction is fraudulent. This whole transaction has cost me $2549.99
I have been calling them and now, all of a sudden, you don't get a live person on the line. Your put on hold for 5 minutes then sent to an answering machine.
Here is a copy of the email that i sent them today after several attempts on the phone:
I have some concerns about my order.
I am investigating the products on your site and have been exploring what you explained to me about the packages over the phone.
My concern is that you talk me into purchasing a Canon GL2 at $2549.99 but upon looking this product up on your site, it's list price is $1499.99 and that's the Professional Package.
Not only that, upon looking at the packages for the Canon XL2 w/Professional Package is priced at $2449.99.
Help me to understand this. You have left me feeling as if I have been coerced into purchasing an over priced product that I did not want and the one that I do want is listed well within the budget that I have already spent with your company.
Please help me to rectify this possible simple misunderstanding.
I'm contacting you guy's mostly because you are in a position to expose this kind of "Holiday Screwed (Scruge)".
George Lewis jr.