[Resolved] Omicron Granite / Omicron Granite: big selection; mark your chosen slab
August 18, 2008 VIA FAX: [protected]
Mr. Fred Cohen, Owner
3120 N. Andrews Avenue
Pompano Beach, FL 33064
Dear Mr. Cohen:
This letter is to apprise you of the situation regarding my having chosen granite at Omicron, and a subsequent granite installation at 8 Balfour Road, Palm Beach Gardens, FL.
In January 2008 my husband, Michael McCombs, and I contracted with Chris Couture of Innovative Home Services to renovate the house on Balfour Road. As part of that renovation, a complete replacement of the kitchen included granite countertops.
Chris directed me to Omicron Supply on Garden Road to select granite. My husband and I met with Raul Leger who showed me many granite slabs and then wrote up my choices on a selection sheet as “Giallo Antico” and “Ruby Red” granite. He used a marker to write those names on samples from the slabs. I told him that Chris Couture, whom Raul knew, would be contacting Omicron to purchase the granite I selected.
In July 2008, Kevin from H4 Stone, I.H.S.’s stone contractor, working with a copy of that same selection sheet, purchased one slab of “Ruby Red” and two slabs of “Giallo Antico” from Omicron.
On August 7 my husband and I arrived in Florida, excited to see the new granite installation – only to find that while the “Ruby Red” was exactly as I selected, the “Giallo Antico” in no way resembled what I was shown by Raul to be “Giallo Antico”. I still had a sample of the granite that I chose and it did not look at all like this “Giallo Antico”…. Yet Raul had written “Giallo Antico” on the back of this original sample.
Kevin took my sample and a chunk of the installed granite to Omicron and spoke with Francesco. I followed a couple of hours later. Francesco was very nice but insistent that what he sold Kevin was “Giallo Antico” as requested. I looked for replacement granite but didn’t find anything.
Today I returned to Omicron to once again try to find replacement granite. This time, with Ken’s and Francesco’s help, and after pulling out 3 slabs of granite I found one I liked and which Ken knocked off two pieces for me…..only to discover that it was the very same granite that I selected in the first place! I asked Francesco what was the name of this granite. “Golden Leaf” he said. I told him it was the exact same granite I’d initially selected but that Raul named it “Giallo Antico” on the original selection sheet. Which would explain why “Giallo Antico” was purchased.
Francesco told me he’d cut Kevin a “super-duper” deal on the new granite. I told Francesco that to be fair, his employee was the one responsible for calling the granite by the wrong name in the first place and that Omicron should replace the granite at no charge. It didn’t matter that it had been a long time between granite selection and purchase; it didn’t matter that Kevin asked for “Giallo Antico” when what I wanted was “Golden Leaf” because Raul wrote down the wrong name. Omicron supplied the wrong granite because Raul, your employee, used the wrong name.
To not stand behind your own paperwork is a terrible business practice. To try to make your customers pay for the mistakes made by your employees is horrible and should be reported to the Better Business Bureau and Chamber of Commerce. I can’t imagine how as the owner of Omicron you could in good conscience not supply two slabs of “Golden Leaf” at no charge and also compensate Kevin for his fabrication and installation labor for the wrong granite that Omicron supplied.
Omicron is the only party in this issue who erred. You should right your wrong.
Mr. Cohen subsequently offered to reimburse me and the stone fabricator for our second slab of granite and the labor to cut and install it. He was very apologetic and generous. I would definitely use them again BUT would make sure that the specific slab I chose was marked with my name.