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1.1 1115 Reviews

How responsive is Omegle's customer service?

8 Resolved
1097 Unresolved
Very poor 🤒
We don't know much about how Omegle handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Omegle and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Omegle reviews and complaints 1115

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Newest Omegle reviews and complaints

ComplaintsBoard
C
3:19 pm EDT

Omegle wrongly banned

Was on Omegle last night and was banned for no reason. My friend and I were both fully clothed and were not showing anything inappropriate. I don't know how long this ban will last for but this needs ro be fixed. I'm seeing a lot of people being banned for no reason and that's disappointing to come from a site that I've been usimg for years with no problems at all.

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S
8:27 pm EDT

Omegle unjustified ban

I don't remember the date of the incident, client number, or any of that. Basically, I was permanently banned for using ManyCam, which can't be helped. For some reason, I can't get Omegle to use my laptop's built-in webcam and its included software, so I use ManyCam.

I want you to explain just how you can justify banning me when there are sex offenders you could be banning instead. There are countless people masturbating on camera on this site. All I wanted was to engage in conversation without the hassle of logging in, making a profile, paying all kinds of fees, etc. Is that really too much to ask?

If anything, your site needs improvement. There's no excuse for punishing people for using cam software when there are countless would-be sex offenders using this site. I'd like to be unbanned, as I don't believe I've done anything wrong. If you refuse to unban me, though, that's your decision. I'll find another site a little less strict. Either way, Omegle could use some work.

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Update by Stephen Kirkwood
Aug 26, 2017 8:28 pm EDT

Omegle punishes innocent users while potential sex offenders roam free.

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E
12:43 pm EDT

Omegle spambots

I have used Omegle to find a lot of really cool people to talk to and rp with, but it seems like the more and more I go on, the more spam bots there are. I type things into my interests and spam bots show up in a lot of them. I get that a lot of horny 40 year olds come on here to jack off to 14 year olds, but that is not why I am on here. I would really appreciate if you guys could try and clean up some of the spam instead of making me answer a new key every time I end a chat.

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C
5:45 pm EDT

Omegle banned for no reason

I was online last night (august 23rd, 2017) and was banned for absolutely NO reason! I have used this site daily, for many years, with ZERO issues. I was sitting at my computer, fully clothed, not talking out loud, and not playing any offensive sounds or videos. It has been over 12 hours, and I still can not access a normal video chat. Seeing as how this website is used as a main part of my daily routine, it has completely thrown off my therapeutic cycle and caused mental distress. Please address this issue! Check your moderators! It is apparent that somebody is misusing privileges since I am not the only recent complaint on this issue!

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5:34 pm EDT

Omegle website

They banned me for absolutely no reason what so ever. I go onto omegle to view the stupidity and craziness that it breeds. nothing more nothing less yet I tried to login the other day and I have a weeklong ban for... what I can only assume is breathing? I mean nothing else happened. I find this more then idiotic its pathetic and the second I find a company that does ANYYYYYTHING similar to what omegle can do, I am dumping this garbage website just like everyone else will. I can only pray one of two things happens. One somehow this reaches the eyes of someone who gives a [censor] over at omegle, or two all employees/omegle staff notices their impending doom as their site slowly bleeds whats left of its pathetic service into oblivion.
Have a wonderful day omegle ^-^

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ComplaintsBoard
M
6:58 am EDT

Omegle error connecting to server. please try again.

i have been using Omegle for about 6 years till now and i like it very much, i like to meet new people and i made a lot friendship from this website. But from the last two days i cant enter the website and it say "Error connecting to server. Please try again" every time, so please solve this problem as soon as possible, because i love this website and its very important to me . thanks in advance :)

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farouk1
, TN
Sep 06, 2017 10:59 am EDT
Verified customer This comment was posted by a verified customer. Learn more

please help i can not connect to the server

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iwmwmd
, US
Aug 26, 2017 1:36 am EDT

Hi, im not very sure about this, it pretty much worked to me but if you download (from google chrome) the Hola! extension you'll be able to use omegle back again, just settle a country on Hola! and voi-lah! Pardon my english, its pretty rusty lol

ComplaintsBoard
H
6:56 am EDT

Omegle error connecting to server...

Good morning,

I usually love getting on omegle to chat with people who have the same interests and meet new people to follow on Twitter/instagram/tumblr etc. Ever since Friday morning (today is Tuesday) I haven't been able to access the website at all.
I usually get a Re-captcha page to direct me to the main page, and only after I complete that do I gain access to it. I can get to the main page, however I cannot connect to any strangers and I keep receiving the "error connecting to server" message seconds within trying again.
I have encountered this issue using another wifi, my data, and a different one, ethernet cable, etc. I have cleared out all cookies from my browser, swicthed browsers, tried it again with a VPN, etc and nothing seems to work. I keep stumbling upon the same problem over and over again. Please fix this error, as it seems it isn't from my end. (seeing as I've tried it out on two different computers mac and PC, using various sources for my internet.) I believe it is related to my region/country.

I hope it gets fixed soon, and thank you for your time.

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dinyyv
, ID
Aug 23, 2017 9:10 pm EDT

i agree, my country too has exactly the same problem... I heard that only the US and Europe can get access to chat
Apparently omegle is racist

ComplaintsBoard
S
3:58 am EDT

Omegle error connecting to the server

Hello. For about 2 days now, in my country i cannot acces the chat room, not the video one, the normal one. Also, in the right corner where it should show the number of people connected, it appears blank . Then when i want to connect, it says "error connecting to the server" . Is the problem wide world spreaded ? or is it just for me, or for my country ? please solve it fast. And i want to congratulate you for the verification method, but it's viable only for the main connection to the website to eliminate bots. In rest, while chatting, it's a disaster.

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dinyyv
, ID
Aug 21, 2017 7:50 pm EDT

I have the precisely same problem man, here in my country too. Only can go through main page and then got error when connecting to chat, user stats appeared blank. It's been two days, please fix it soon

ComplaintsBoard
P
12:08 pm EDT

Omegle omegle start a chat button

The "start a chat" button isn't working at all, so I can't access the site via mobile. When I click on the button, it does nothing, and the same thing happens with the omegle icon, which would usually send you back to the home of the website. I can't access my interests at all. This has been an issue for a couple of days now, so I haven't been able
To use the site.

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ComplaintsBoard
J
6:09 pm EDT

Omegle take out the captcha!!!

August 16/2017

I always liked omegle becuase I like to meet new people online, now I hate it and only if you fix this thing of re-captcha I will not enter to the site anymore. I will tell all of my friends why I hate this website if you don't think to take out this captcha thing. Please, think about it, I always liked this website, and I want to use omegle more. If you take out all this captcha thing, i'm going to erase my complaint. Thank you for reading it, I hope you take it out.

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B
5:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Omegle captcha problems

For some reason, every time I try to connect to a new stranger, I have to enter a captcha. I have not done anything to violate Omegle's terms of service. The captcha appears very small so that I can't even see the code to enter it in (see attached photo). This occurred on August 16, 2017. Please re-allow feedback on your site so that innocent Omegle users can have their issues solved easily and quickly.

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11:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Omegle I've been banned

Hello, I've been IP Banned from Omegle and I am wondering why. I myself, believe I did nothing wrong to get permanently banned. Omegle is one of the sources for my income as I am a content creator who goes on the site to sing to people and get their reactions. Its really hurting my fan base and myself as I'm having a hard time growing my fan base and my revenue. If you could please look into my ban and tell me what I did wrong, I promise if I were to get unbanned that I would never do it again. I seriously believe I did nothing wrong.

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Stevan Veselinovic
, US
Aug 19, 2017 3:31 am EDT

I cannot connect to omega and I am interesting am I banned

ComplaintsBoard
I
10:07 am EDT

Omegle recapthca

Hello,
I am not a bot or trolling, I just get lots of male chatters, and I prefer to chat with females. Can you remove my ip from your black list? I enjoy Omegle and I come here to chat every day. Please, its annoying to type this words every time. Im not trolling people, I want to chat with people of my age, not younger or older.Thank you in advance.

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ComplaintsBoard
C
8:33 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Omegle - plugin blocked

This issue has just been happening and vie tried just about everything. I'm through with it. When I open up browser and go on Omegle I click "Allow" to let Omegle use Flash Version 10. Then, I click Video and it says up at the top "Plugin Blocked" and Into settings, and really even looked it up and its just super annoying. Theres no option to use my...

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ComplaintsBoard
F
4:10 pm EDT

Omegle unauthorized use of my identity

Good evening,

My name is Francina Corona. I believe my identity is being wrongly used by someone with an account of omegle. Several people have been contacting me via whatsapp to my private number, refering to me by my name and I do not own an account with such server.

I would appreciate your help with such problem, as I do not wish to have my identity being used. I am willing to help with any information you need as I do not know which email is being used linked to my number and name.

Thank you in advance,

Francina Corona ([protected]@gmail.com)

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Z
2:49 pm EDT

Omegle cam problems

For some reason my cam isn't visible for anyone to see and I also can't see anyone else's cams. What is the problem here? This has been an issue for a couple days for me. I'm running flash and I allowed permission. I can see my cam, but no one else can. I don't know what to do, everything else seems to work fine except for the cam display for both me and the stranger.

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8:49 pm EDT

Omegle your site doesn't connect to my webcam

hey ive been using omegle a lot and recently I haven't because my cam stopped working on the site but its not my webcam because it works in other places and I go on settings and omegle has allow for my camera and microphone so I don't know why its not showing my camera at all I have tried everything to get it to work and still nothing so I really don't know how to fix this problem and hopefully you do because I like using omegle to meet new people etc.

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vapegod
, US
Aug 08, 2017 10:34 pm EDT

same thing happened to me, need help!

ComplaintsBoard
A
9:44 pm EDT

Omegle hey I got banned for nothing foreal I was

Hey omegle thank you for ur 24hours best support but I was banned by you guys today for nothing. I didn't even show my face. I showed half of my face. U guys thought that I looked to ugly for omegle? WTF I was banned last time and it was my mistake that time. I didn't read the omegle license stuff but this time I aint gonna wait for another week! I want it to be fixed now immediately get me into the server! Im sorry that Im being immature and mad but Im really mad I really respect ur support but plz un ban me

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6:07 am EDT

Omegle captcha

The captcha system on Omegle is ridiculous. I don't spam, advertise, or even verbally abuse anyone. I've always been respectful towards other users. But sometimes..For some ABSURD reason, I'll type a SINGLE word that apparently causes captcha bans. This happens FAR too often. I don't even know what I said today. All my conversations were pleasant. I didn't use vulgar language with anyone, and I would remember, considering I spent most of the day asking questions, instead of answering them. This needs to stop. You aren't protecting Omegle. You aren't fighting bots, of which there are a PLETHORA of bots..You are punishing users who actually just want to have a good time, have fun conversations, and make a few people laugh. That's mostly all I've done on Omegle. Make people laugh. Make myself look stupid just so they can smile. Aside from that, I give people advice. Behind all the sex bots, and trolls, there are some very depressed people that use your site, myself included..

Stop with the captcha bans. Stop mistreating the people who have kept this site alive, despite being flooded with bots. Because we're the ones that haven't given up on Omegle..Wish I could say the same for you.

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5:32 pm EDT

Omegle omegle chat

To whoever reads this. I wish to ask why there is no option to send pictures or media over text chat. Sometimes I'm talking with people and they want to show me something or vice verses and we have no other means to do it. For example in the past I have talked to people about my tats and they ask to see them. If either of us don't have any other means of showing each other photos or something then it retracts from the conversation. I understand that there could be concerns about pedophilia or similar issues, but that is the same for any other application. I ask for you to add an optional media share option. If people want to share imagery let them! It makes things easier. I ask you to seriously consider this proposition.
Thank you
A user

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Anita Bawnghit
, US
Jul 30, 2017 6:30 pm EDT

No one wants to see your dick pics

Omegle In-depth Review

Website Design and User Interface: The design of Omegle's website is simple and straightforward. The user interface is clean and easy to navigate, making it a breeze to use the platform.

Ease of Use and Navigation: Omegle is incredibly easy to use. Simply visit the website, click on the "Start a chat" button, and you'll be connected with a random stranger instantly. The navigation is intuitive, allowing users to easily switch between text and video chats.

Features and Functionality: Omegle offers a range of features to enhance the chatting experience. Users can choose to have text or video chats, and there is also an option to add interests to match with like-minded individuals. The platform also allows users to share files and send links during the chat.

Privacy and Security Measures: Omegle takes privacy and security seriously. Chats are anonymous, and the website does not require any personal information to start a chat. However, it is important to note that since chats are anonymous, users should exercise caution and avoid sharing sensitive information.

User Base and Community: Omegle has a large and diverse user base, making it easy to find someone to chat with at any time. The community is generally friendly and open-minded, but as with any online platform, there may be some individuals who do not adhere to proper etiquette.

Customer Support and Responsiveness: Omegle provides customer support through their FAQ section, which covers most common questions and issues. However, the responsiveness of the support team could be improved, as it may take some time to receive a response.

Mobile Compatibility: Omegle is compatible with mobile devices, allowing users to chat on the go. The website is responsive and adjusts well to different screen sizes, providing a seamless experience on smartphones and tablets.

Advertising and Monetization: Omegle is a free platform and relies on advertising to generate revenue. While there are some ads on the website, they are not overly intrusive and do not significantly impact the user experience.

Overall User Experience: Overall, Omegle offers a unique and enjoyable chatting experience. The website design and user interface are user-friendly, and the range of features available enhances the overall experience. While there are some privacy and security measures in place, users should still exercise caution when chatting with strangers online.

Pros: - Simple and clean website design - Easy to use and navigate - Range of features to enhance the chatting experience - Large and diverse user base - Mobile compatibility for chatting on the go

Cons: - Customer support responsiveness could be improved - Some individuals may not adhere to proper etiquette - Users should exercise caution when sharing personal information

How to file a complaint about Omegle?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Omegle. Make it specific and clear, such as "Unexpected Ban from Omegle without Reason" or "Poor Video Quality on Omegle".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Omegle. Include key areas such as:

  • The specific problem you faced, whether it was technical issues, user conduct, moderation concerns, or privacy matters.
  • Any relevant transactions or interactions you had with the company, including dates and times if possible.
  • Describe the nature of the issue in detail, explaining what happened and how it deviated from your expectations.
  • Include any steps you took to resolve the issue with Omegle, such as contacting customer support, and the responses you received.
  • Explain how the issue has personally affected you, whether it was wasted time, emotional distress, or any other impact.

5. Attaching supporting documents: If you have any screenshots, chat logs, or other documents that support your complaint, attach them to the form. Be cautious not to include sensitive personal information in the documents you upload.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you may have incurred as a result of the issue with Omegle. In the 'Desired Outcome' field, describe what resolution you are seeking, such as an account unban, an apology, or a service improvement.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against Omegle on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive feedback from other users or from the company itself, so it is important to check back regularly.

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