Omaxe Packers & Movers / Pathetic service, damaged goods, short delivery
My experience with the Omaxe was horrible , In delhi office Mr Goel Ph. [protected], fixed the deal by promising good service, & also i believed in the aggarwal packers & movers, so instead of the higher quotes compared to other I booked through Omaxe only for good service. My goods was picked up on 14th March & I have requested the delivery on 25th March,
On 22 nd march Mr Surender [protected] called & said the goods have received & take the delivery immediately otherwise I have to pay the damage & the transportation charges from the ware house, I sid that the requested date was 25th & I cannot accept before 25th, discuss the issue with delhi office, He said to me that now i will not call u for delivery , U have to follow & call one day before the delivery, I said why there is need to call, u deliver the goods on 25th (Sunday) it will be ok for me.
On 24th I called surrender, he did responded & asked to call on 25th morning by 10.30AM he cannot say anything about the delivery. I called on sunday but the mobile of surrender was not responding till 1PM , & then I called delhi office Mr goel , He assured that the goods will be delivered & i will get call from surrender , but no one called , in the meanwhile i kept trying surrender finally i was able to connect surrender by 2 PM, He said that he did not know anything about the delivery, & gave the another no to call [protected] (Mr sushil gupta), then I called mr sushil gupta, he said that today is sunday & its difficult to get the transport & the labor, but he will try his best, finally my goods was delivered on monday night at 11.50PM, by continuing following up with Sushil, surrender & delhi office [protected]). Only I had to call non of then called back as promised for each call that they will revert with the latest status, Hope u can understand getting delivery at midnight, & before unloading they have taken the balance money tis was ensured as i requested that i will pay, U pls unlod the goods, they started the activity only after getting the bal payment & that also by cash, I requested for the cheque payment but they refused. But initially I was told that You can pay the Bal amount after delivery by cheque, but it was taken cash & that too before delivery. During the delivery they have just dumped the goods in my house & left, no removing of the packing material. Also I was told that the fridge washing M/C & glass Items will be packed in the wooden boxes ,in there ware house for the transportation, that was not done.
Broken goods as below:
Desert cooler body crushed= Rs 9000.0
TV tolly crushed= 1000.0
Sofa Broken (Teak wood) = 17000.00
Centre table (teak wood & glass)broken = Rs 5000.00
2 Plastic chair broken = Rs 700.00
Wooden stool broken = Rs 250.00
Inverter batter damaged = Rs 3000.00
Fridge damaged from side , front & Bottom = 14000.00
Mirror broken = Rs 150.00
Mixer cum grinder broken = Rs 4000.00
Crockery/Utensils broken = Rs 2000.00
Missing Part(Not delivered)= Folding cot Rs 500.00 & if one item is missing I do fear that as the time passes we may find certains other Items missing, because many boxes were damaged & opened,
& I was having no option accepting as it is at the midnight, I tried to call the the concerned person but non of then responded, (sushil. surender, Goel & delhi office)
Also the kitchen grocery Items boxes were damaged & the Rice/Pulses packet were eaten by rats , looks from the small paper cuttings found in the boxes.