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Oman Telecommunications Company / Omantel / cancelled applications without prior notice or information

1 Oman

We have applied for Home broadband service on March 29 having
reference # 217805
telephone # [protected]

after 10 days, despite daily follow up on customer service, they have cancelled the application without given reason.

On April 11, we have applied for new Home Broadband connection since the first application has been cancelled.

reference # 221101
telephone # [protected]

Despite daily follow up and request not to cancel our application without prior notification, when I called customer service on April 24, I was informed that my application is cancelled again without a reason showing in the system and I did not received a call as well.

Please assist on how I can deal on this matter.

Thank you,

Apr 24, 2018

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