Om Software Internet Solutions (p) Ltd review: OM Software (Bhopal, India) owned by Raj Kamal should not be trusted 1

OM Software (Bhopal, India) owned by Raj Kamal should not be trusted
with any project. I hired them to create a website for me and paid
them USD$1, 500 to get started on a USD$3, 000 project. They pulled out
of the project before it was completed and refuse to refund me the
USD$1, 500 as per the terms of our agreement.

OM Software responded to our detailed Request for Proposals (RFP), and
won the contract to create our website. OM Software's Project Manager
started sending me their first attempts, but these were not acceptable
at all: it was like they were not experienced in developing large
websites. For example: (1) They were suggesting drop-down boxes for
fields that would contain tens of thousands of entries. (2) Their
design did not remotely follow the layout as detailed in the RFP, such
that their version of the search requests page would have shown tens
of thousands of records on a single web page.

I attempted to get them to correct these flaws, and they corrected
some of them but not others. For example: (1) They suggested that the
drop-down boxes could include a type-ahead feature--still not very
useful when there are tens of thousands of entries and the user is not
sure what entry they are looking for. (2) They did re-design the
search results page so that results could be handled better.

With the deadline of mid-July approaching and after very little
progress was made, the Project Manager, Sourabh Rawat, calmly informed
me that the project would go past the deadline by 2 weeks because of a
lack of programmers at OM Software. This was not a request to me, and
showed that they had little respect for me, my project or the project
deadline.

Their communication is terrible: no replies, missed meetings, etc.
I wanted an explanation from OM Software's owner (Raj Kamal) about why
the Project Manager (Sourabh Rawat) was not communicating with me and
Raj said in a Skype chat: "the only problem is he has not cared". I
have this documented if anyone wants to see it.

There were several more delays, terrible designs/layouts that didn't
follow the RFP, pages that didn't function at all, no Quality
Assurance, and a lack of communication from the PM Sourabh Rawat.
OM Software was a couple of months past the deadline at this point, I
was not getting anywhere presenting my problems to the Project
Manager, Sourabh Rawat, so I tried talking to OM Software's owner Raj
Kamal again, but he told me that I was complaining too much, and that
they could not go on with the project.

The contract we signed allowed for Raj to pull out of the project
before completion, but he would have to return the USD$1, 500 to me.
They did not deliver any code to me, and I am left with nothing. I
tried to be fair and extend Raj Kamal and OM Software as much help and
patience and time as possible, but I got ripped off by them in the
end.

Eventually Raj promised that he would refund as per the contract, but
after many months we have only received USD$99, and I am unsure if he
will be refunding me any further. I am fair and open, and if
Raj Kamal/OM Software refund me any further, I will post it here.
In the meantime, I will continue posting this in all relevant websites
to warn the public of the dangers of doing business with Raj Kamal/OM
Software.