I returned Red Tag Savings customer service call this afternoon and spoke with "Joe" who was extremely rude to me. I will quote what he said: "do you not understand the words coming out of my mouth?!"... That is disgraceful... I am the customer and what kind of customer service is that coming from your company? It left me speechless.
Let me explain the situation. Today I ordered online from Red Tag an Olympus Stylus 101 digital camera which was supposedly in stock and requested 1 business day shipping so that it would arrive in time for a birthday gift on Monday. However, apparently the system did not register the 3 figure digit on the back of my credit card. When I returned their phone message, I was told that the camera wasn't even in stock, that they only had a demo that had been opened and in a store and it would take several days to get one before it could even be delivered. Due to the fact that this camera would not be shipped in time, I asked "Joe" to cancel my order. He got very uptight and told me that I would have to pay a cancellation fee. When I questioned him about this so-called cancellation fee, he got quite stroppy with me. I asked to speak to his manager and, surprise, surprise, he told me that he was the manager (I should have known better). I hope that their service calls are recorded because this treatment I received was simply unacceptable. Then he tried to sell me a longer life battery. I told him I needed to do some more research before ordering another battery. That is when he got annoyed and rude with me. Finally, I told him to just give me the cheapest shipping without any extra battery.
When I told my husband the story, he said this was disgraceful and I should have just told him that if he charged my credit card, we would dispute the charge and not pay for something that was supposedly in stock.
I intend to write a formal letter to your company if I do not hear back from them by Monday. So much for being a "valued customer"... I cannot believe what Joe told me: "do you not understand the words coming out of my mouth?!". That is unacceptable and I intend to follow up.