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OLX / received a faulty washing machine

I bought washing machine of samasung air turbo 6.2 Kg WA82V4G from Yasir (seller) on 7th May 2018. It was not at all in working condition. It was full of dirt. They did not even care to check properly before selling. when I put my dress and started the machine, my dress got all dirty. They came 4 times to fixed it that too with 2-3 days interval there was leakage problem as well. But did not fix it. When I told them to replace they are saying they do not have stock though I am told the machine will be replaced.. Its been 1 month.. I have been in trouble. When one of my friend tried to contact the seller, They immediatly responded and gave 4-5 options which cane be deliered the very next day. when I confronted with this they straight away lied to me. Again they offered me Ifb brand machine with 1000 extra rupees. But when I told them that it is 6000 rupess in one of your ad, They told I need it urgently thats why this extra 1000. They are highly unproffessional with respect to time. Any given day, they will come after 8 PM and Wont check the device properly. I am not saying they are selling faulty product, but when they do they should fixed it or replace it immediately. After all this happened the seller says this is not his fault and not a single time till now they have given an apology. Because they are not sorry at all.
Some of the lies I want to point out:
1: In every ad.. they are saying the machine is of 1.5 years old. (The machine which I received will be at least 3 years old).
2. The Seller and Service Centre Guys are always in Sync. But they will never agree that they know each other.
3. When asked about the machine they will say these are refurbished machine which they get from Compnies (The machine which I got is full of dirts woth 1 Kg around. God knows what they were washing)
4. Dont trust them, they will never be on time.
5. When you chat with them They can lie straight away.

One more thing.. I guess My issue should be considered as high priority issue and they should respond it accordingly.

Finally I want say... the service center guys are responding to calls, but they take things very lightly. They have sellers all over the Bangalore.
PE Proffessional Enterprise is the Company they work for. They have warehouses in many places in bangalore as well.
Yasir:[protected] (Seller)
Jaffer:[protected]. (Service center Guy).

I understand That if they would have fixed the issue. I would not have asked for replacement after seeing all the dirts also.
Please help get my my money back or replace the machine.

Attaching pics, screenshots.
S. N: Olx wala is yasir's number saved while one of my friend contacted to buy wasing machine to check whether they have stocks or not.

I have been trying to connect with olx safety team, but not able to do so.
I have called like 7 times and each time I was on hold for 10-15 mins. and Once or twice when connected, could not able to hear them properly. Your Team can not even arrange a callback.

Please look into the matter. want resolution ASAP

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Ab
Jun 07, 2018

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