[Resolved] Olive Garden — service and food
On May 5 2017 my family and I went to Olive Garden in Edmonton it is the Olive Garden where Red Lobster is located. We arrived at the restaurant on May 5 at 15:30 knowing it was Friday and we would be ahead of the busy supper hour. When we arrived we had a 20 minute wait for a table. Not because it was busy but because they did not have enough servers. This is not acceptable why do they not book enough servers if it is not busy they can send the servers home after 4 hours if there is not enough work. I ordered a Bud Light Draft and when the waitress came back I was informed that they ran out of bud light. While I was sitting at my table I was listening to another couple ordering and she named the drafts on tap and she offered him a bud light He ordered a bud light and received it. I was sober and had not been drinking so this was not the issue. Our salad arrived with hot bowls I have been to Olive Garden numerous times and every time my salad bowl is served chilled. The bread sticks were stale and not warm. My supper was luke warm. I was very disappointed with the service and the quality of food. I will not be back to an Olive Garden in Canada for this reason. The table was small, overcrowded, we did not have enough room for everything on the table. I am very disappointed.
The bill was 123. and change. It was not worth any of it. As I said I visit the Olive Garden frequently when I go to Traverse City Michigan or Saginaw Michigan and I never complain I enjoy the food but will not go to another Olive Garden in Canada.
Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.
Olive Garden Customer Care's Response · May 09, 2017
Hi tyhill9293 - Please contact us at [protected]@olivegarden.com . Our Guest Relations team will be happy to assist. - Stephen
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