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Olive Garden Customer Service Phone, Email, Contacts

Olive Garden
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1.3 1114 Reviews

Olive Garden Complaints Summary

79 Resolved
1024 Unresolved
Our verdict: If considering services from Olive Garden with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Olive Garden reviews & complaints 1114

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Newest Olive Garden reviews & complaints

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J
5:34 pm EDT
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Olive Garden bad service

I went with my daughter to the Olive Garden located in 222 Expressway 83, McAllen, TX 78501. It took only 10 minutes to get a table, but when we get sited, we wait more than 20 minutes and no one took care of us, there where a lot of employees but no one offer even water, as we were invisibles, so the manager an old man like me, walk thru the tables, saw us and do nothing, every customer was taking care but us, finally 5 minutes later I call the manager and I told him about our situation, he ask in a careless way what we want, water or something and I told him again why if he saw us, why he didn't send some one to take care of us, and his answer to me in a very rude and challenging way was "did you call me to ask for hel?"
And I said that's it, we are living you have the worst service ever, and you are a bad manager, and he keep challenging, denying, and blaming on us for not asking for service, he went all the way to the exit being super rude.
We went out, and drove to other Olive Garden in same town 7812 N. 10th Street
McAllen, TX78504. We get in and get served in a very kind way in less than 10 minutes.
Never be back to that restáurate and I will tell my family and friends no to go there.

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K
9:12 am EDT

Olive Garden my receipt was forged and charged a higher amount after I left!

I went to Olive Garden with my 4 year old on 8/13. She got fried mozzarella and a water yet i was charged for a kids drink! My bill including the drink that I never received was $19.63. That is the amount that I put on the "total bill" line as I put a $5 cash tip on the table, yet after I left my card SOMEHOW got charged $24.63! I called and talk to a manager two days later (when I noticed the wrong amount on my bank statement) and he said on his end it shows they only charged $19.63 then he said "sometimes banks add a tip just in case, then it drops off when it goes through." I knew that statement was not true as I have been to plenty of places and that has NEVER happened! I also called my bank prior to talking to this manager. I also told him about the charge for the kids drink when she only got water! He said he would send a $5 gift card in the mail. I'm still waiting for that. So I waited two more days and it definitely went through for $24.63. So I called the store back and talked to a different manager and asked what the total was for check # 34383. He said it was $24.63. I told him that really upsets me because I did not sign for that amount and asked where that extra money came from. He said it looks like someone added a $5 tip. I told him I left cash on the table and my card was not charged a tip when I signed! He took my information down and said he was going to look into in and call me back and I still haven't heard from him! The amount has yet to be credited back to my account as well! My waitresses name was Naleesa N. and this happened on Sunday August 13, 2017 at the Ankeny, IA location.

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R
12:07 am EDT

Olive Garden service, food. ticket

My daughter and son in law took me out to supper tonite, at Olive Garden usually my favorite. But tonite serivce was slow, took forever to get our taken, salad came, we finished up that, we had also put in a apperitzet, waited for ever, finally got our food Daughter chicken Mariel was wat over cook, grandkids slag was dried to plate as was my lobster ravioli . So disappointing want go back for awhile, no care ask what they could make it right .

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B
8:28 pm EDT
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Olive Garden service

I took my family to Olive Garden in Kingston NY and we had ordered our meal and then the wait began. We waited for 20 minutes and was told one of the orders was missing. Then 15 minutes later salad and soup came. My 2 year old granddaughter was getting quite upset. Then 25 minutes later they brought her meal out. As she ate we still waited for our meal. After about another half hour and I said we need to leave and then they brought out the food. My granddaughter was done and I had enough. Then I was told they were giving me 25% off. The date was 08/18/2017 check number 28818. Olive garden 1830. I feel that 25% was not satisfactory but I needed to get out of there before I said anything. I feel at least should of been 50% off. I have always enjoyed eating there but now I may never go back again. My email is [protected]@gmail.com. If I don't here then I know where your customer service is. I also work retail. Customer service is #1

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O
6:15 pm EDT

Olive Garden credit card number copy and used the next day

we when to Olive Garden on Sunday night at Olive Garden of bay shore NY we where a group of 14. Everything was right delicious food nice service.! Them first we find out the machine to pay at the table was disabled so we asked for the bill to the .waitress She come up with it. Them we split the total and 2 credit cards my cousin and I so we give them the 2 credit cards. Them the waitress come up to us asking for the 2 zip code for the credit cards. We where a little understanding that but we ended up giving the zip codes So everything was ok the next day my cousin call me that some one deducted from a Hotwire transaction 3 payments $400 $500 $500 on he's account the soon he talk me that I check my account and I have the same thing 2 Hotwire transaction $1 dollar and other one of $400 We went to the restaurant explaining all this we bank records and all and manager of Olive Garden of bay shore NY still she said can't do anything about.! so next step is police, corporate and reviews

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L
5:00 am EDT
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Olive Garden fraud activity with waiter

The issue started because the waiter forgot to bring out half of the food and we were done with plates. the manager took off a plate from our bill and that was fine. At time of pay she was mad at us and left the bill and did not come back we went upfront to pay and they said waiter is suppose to take the payment. When she arrived she took the card my husband told her he did not want a tip charged to the card he had given it to her cash and she rejected the money giving it back to him mad. she did the transaction herself charging a tip and signing out receipt herself. that is fraud and I want my money back for all the inconvenience this has caused me wile celebrating with my family for a promotion at work I had just received.

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9:15 pm EDT
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Olive Garden women's restroom

Today we went to our Olive Garden in Arlington Heights, Il to celebrate my birthday. I needed to use the restroom and was horrified at the condition of this bathroom. The handicapped stall had feces on the floor, and on the toilet seat. There were wrappers and toilet paper pieces strewn in the area by the sinks. There were no paper towels in the dispenser. And the floor was filthy, really dirty. The two gentlemen at the desk when you come in were less than concerned with my observation and comment. My concern was if the restroom is left in such a deplorable condition, and the general public can see it, what does the kitchen look like, when the general public does not have access to it.

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3:23 pm EDT
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Olive Garden service, or better yet: non-service

Monday, 2:50pm, Foxhills Mall Olive Garden, sat at the bar area for quick bit to eat. 45min later - my food had STILL not gotten served and the bartender, whom supposedly took my order - didnt bother with checking on me or my food. I went and asked Mr. Francisco Tristan to pls check on where my order was. He apologized for my long wait and went towards the back. He NEVER cane back! Then my husband went and spoke with someone else about my good and to pls wrap it up to go, if that's faster and let us cash out. This manager (Mr. Robert Callzada) checked on my Food Order, only to inform me, that my Order was never even put in! WTH?!?

My TIME is more valuable than to sit around Olive Garden nursing a Salad and waiting close to an hour for food, which was never ORDERED by the waiter/bartender.

Mr. Calzada took care of the glass of wine I had ordered and wanted to drink with my order of Pasta and offered an apology. SMH...what kind of Restaurant is this? I will most certainly inform everyone I know about this ridiculous encounter and recommend them to go to lunch/dinner elsewhere! #WaistedMyTime #ShameOnThatBartenderWaiter #ShameOnMrTristan !

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R
11:50 am EDT

Olive Garden no servers

My friend and I went to Olive Garden today to eat to today to keep me busy on the anniversary of my sons death.
We arrived and were told there was a problem and they would get to us when they could. We sat there for almost 15 minutes and people that were already seated started leaving and saying there were not waited on. So we left and went to Red Lobster.
Olive Garden is one of my favorites but after today I'm not sure.

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6:53 pm EDT
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Olive Garden sexual harassment

General manager took advantage of me being a victim of domestic violence after fleeing with my children. Paid for my uniforms and would touch me inappropriately when I'd tell him no. I ended up quiting to get away and he continued contact. Id only respond to not have a bad mark on my work history. He recently had another female come forward on the same claims.

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M
2:32 pm EDT

Olive Garden service. total kitchen meltdown

Went to Olive Garden in Morehead city NC on Saturday Aug.12 at 630 pm. We were a group of 12 . Waiting time was suppose to be around 45 minute. Much to our surprise they seated us in 30 minutes. When we came to order our waitress told us that it would an hour to get our food due to kitchen being backed up. It was not s problem so we ordered spirits and appetizers. Our soups, salads and breadsticks came out also. After an hour and a half we asked the waitress what the problem was and she said kitchen was working with just one window and they were short staffed. Within that time the restaurant got empty. We were surprised that the hostesses were telling people coming in that their wait would be an hour and a half. Finally an hour and forty minutes later half our table got their food. No one came out to tell the other six that their food was not ready . I was shocked The seven that had gotten their food were already finished and ours never came ! We asked to speak to the manager she came to the table and we explained the situation to her and she said that they had had a total kitchen melt down . This is unacceptable when you have no communications between management and customers . We generally frequent this restaurant on Saturday night after church . We no longer will be doing this. We left without eating and the children walked right across the street to Chick-fil-A
I am appalled most of the waitstaff was standing around and yet nothing was coming out of the kitchen .

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T
8:11 am EDT

Olive Garden to go order

Ordered lobster ravioli with chicken soup but was given salad instead. Also there wasn't any shrimp in the dish like the photo (have ordered it before and it had shrimp). Didn't want to drive back to the restaurant to return the salad; I thought my order was very clear. Otherwise the service was excellent and fast. The food wasn't as good as in the past.

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R
3:30 pm EDT
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Olive Garden service/food

Everything about our experience was unsatisfactory. We arrived and ordered drinks and an appetizer. Our appetizer took a long time to come out. We received our salad (that was not correct) and our breadsticks first. The appetizer was wrong. Our waiter dropped in on the table and walked away before we could tell him it was not correct. About five minutes later he came back and agreed that he picked up the wrong one. It took awhile for the correct one to come out. Our food finally arrived and you could tell that it was sitting for a while. My pasta was dry and cold. My boyfriends stuffed chicken marsella was also cold and the cheese in the inside was hard. Neither one of us wanted to return our cold food because it would probably would have taken forever for it to return. When we were ready to leave the waiter told us to just swipe our gift cards. They wouldn't work. I finally flagged him down and blew it off and told me I was doing it wrong. I wasn't and he had to take it to process it himself. It took him almost 15 minutes to return. By this time we were both tired and just wanted to leave. It took almost 2 hours from being seated to leaving. Everything was slow and unsatisfactory.

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S
11:18 pm EDT
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Olive Garden service

My family met for early dinner around 3:00 pm today to try and get there before the rush because we had plans afterwards. Well the elderly lady up front that greeted us was rude and took forever to get us a table. It wasn't busy at all!
Then after we finally get seated it took another 15 minutes before someone came to get our drink order. Then we placed our order it took forever for our food to come out! You would have thought the place was packed.
The food was ok. Then we waited forever for the check. It took us a total of 2.5 hours for dinner!
The service was so bad I will never be back!

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P
5:44 pm EDT

Olive Garden poor food quality

My chicken parmigiana was rubbery and compressed. I tried your restaurant again the same thing. My last visit was April 26 2017 at south Decatur store Las Vegas Nevada. I started as a customer 29 year ago at your east flamingo road location in Las Vegas and have been loyal and frequent customers. Wish to continue but two major complaints. The salad has little or no iceberg lettuce anymore and the chicken parmigiana was composite rubbery chicken. Do you have a new vendor or new standards. Please address my concerns and I will come back. Thank Patrick Rorman Las Vegas Nevada

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2:25 pm EDT
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Olive Garden mi queja es sobre el servicio que me brindaron.

Saludos, el 11 de agosto de 2017 fui a Olive Garden en 14th St. Bradenton Fl. Cuando llegamos nos acomodaron muy amablemente, espero un rato en la mesa nadie nos atendio hasta que una mesera muy amable tuvo que ir a buscar el mesero para que nos atendiera. El mesero con un aspecto no muy agradable. Nosotros vamos a este restaurant 2 a 3 veces al mes. Eramos 4 personas y se que las sopas y ensaladas luego del primer servicio no se pueden compartir. Pero este mesero bien malcriado con un tono bien fuerte me dice que no puedo agarrar de la ensalada de mi mama que ella habia dejado de su primer bowl. Todo el mundo en el salon se quedo observandonos y el mesero no se quedaba callado, para nosotros como familia fue una verguenza muy grande adicional de la pena tan grande ni comimos pedimos la comida para llevar, mi niña me decia mami vamonos que este mesero es racista y ella esperando los chocolates que nos brindan al final tampoco nos dio. Fue una pesadilla. Espero que tomen carta en este asunto porque como nos paso a nosotros se que a muchos tambien. Gracias

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S
12:13 pm EDT

Olive Garden refused to serve me alcohol with a valid id

I visited the location on East Cactus in Phoenix Arizona, last night. I turned 21 in June and since I am from California, my ID is vertical and not expired. The waitress refused to serve me alcohol and was quite rude about it, because my ID is vertical. In April of 2016, the Arizona Department of liquor licenses and control passed a law that states that out of state vertical ID's are acceptable forms of identification. My husband and I left the restaurant without ordering because of how horrible we were treated. Please inform your employees of current and pertinent state laws to avoid losing further business.

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S
8:27 pm EDT

Olive Garden overcharge

I call their Lincolnwood IL location to place an order they told me I can order an entre for 12.99 and get one free so I order fish and spaghetti and told my friend to to pick up my order on his way back since he live right next to me so he picked up and gave me bill, I was charged 39 dollar for fish and veggie spaghetti, I paid my friend his money but am so pissed off called them again and all they said was the person who took my order gave me wrong info by mistake I dont have car so cant go back to return but this is so wrong, thats it redfish is next door am not going back to olive garden again.

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Kivalina Mauck
, US
Feb 11, 2020 3:30 pm EST

I just went to Olive Garden inHutchinson Ks. Tell me how 2 lunches at 5.79 each both had water came to 20 dollars

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9:23 am EDT
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Olive Garden my family asked to leave in view of emp/cust.

We just left their humiliated. We were told by I guess the manager in front of my kids that the g.m. of the resataraunt to never allow us in their again? She never confronted us nor did she give us a face to face. He said is was because we complained well. If I pay for service I expect it. One occasion the manager sat beside us took the bill after several discrepancies he found in the kitchen!. The g.m. never came to us. Not even a face to face. Tonight he told us we were wanted back but this one time wed be taken care of. I don't want be " taken care of" I want to pay for the service I get. I would really like to speak to Kathy this G.M. face to face.we didn't stay we were embarrassed by your manager and left. Besides Shawn air tank needed to be changed out

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Update by Allen76
Aug 11, 2017 10:02 am EDT

What they don't like is being called down on food coming raw. I told them I had an allergy to their peppers. When you pay for quality I expect it. I don't text 20 drink time. Wait staff to bring meals out in staggered formats. Our policy is give a place 2 chances but we kept trying see if they'd smarten up.

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J
9:04 pm EDT

Olive Garden cold food

My family and I went to olive garden for my Birthday, our server was very nice, but our food weren't as hot as we prefer, instead it was just warn, and the cappuccinos weren't hot... Them I tried to give olive garden another chance, and it failed again, me and my brother ordered take out, and the chicken fettuccine Alfredo was not creamy, more like dried and the chicken had a funny taste, like literally you could tasted the chicken.. Yuck!

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Olive Garden Customer Reviews Overview

Olive Garden is a popular Italian-American restaurant chain that has received a lot of positive reviews from customers. Many customers praise the restaurant for its delicious food, friendly service, and cozy atmosphere. The restaurant is known for its unlimited breadsticks and salad, which customers love.

Customers also appreciate the variety of menu options available at Olive Garden, including pasta dishes, seafood, and steak. The restaurant also offers a range of vegetarian and gluten-free options, making it a great choice for those with dietary restrictions.

In addition to the food, customers also rave about the restaurant's affordable prices and generous portions. Many customers feel that they get a lot of value for their money at Olive Garden.

Overall, Olive Garden is a highly recommended restaurant for those looking for delicious Italian-American cuisine in a cozy and welcoming atmosphere. With its friendly service, affordable prices, and delicious food, it's no wonder that Olive Garden has become a favorite among many customers.

Olive Garden In-depth Review

Overall Rating: Olive Garden is a fantastic restaurant that consistently delivers a delightful dining experience. From the moment you step through the doors, you are greeted with warm hospitality and a cozy atmosphere.

Ambiance and Atmosphere: The ambiance at Olive Garden is inviting and comfortable. The dim lighting, soft music, and tasteful decor create a relaxing environment that is perfect for a romantic dinner or a gathering with friends and family.

Menu Variety and Quality: Olive Garden offers a wide range of delicious Italian dishes that cater to all taste buds. From classic pasta dishes to mouthwatering seafood and succulent steaks, there is something for everyone. The quality of the ingredients is exceptional, and each dish is prepared with care and attention to detail.

Service Efficiency and Friendliness: The staff at Olive Garden is known for their efficiency and friendliness. They are attentive, knowledgeable, and always ready to assist with any requests or questions. The service is prompt, and you can expect your meal to be served with a smile.

Pricing and Value for Money: Olive Garden offers great value for money. The portion sizes are generous, and the prices are reasonable considering the quality of the food and the overall dining experience. You can enjoy a satisfying meal without breaking the bank.

Dietary Accommodations: Olive Garden is committed to accommodating dietary restrictions and preferences. They offer a variety of vegetarian and gluten-free options, ensuring that everyone can enjoy a delicious meal at their restaurant.

Reservation Process: Making a reservation at Olive Garden is a breeze. You can easily book a table online through their website or by calling their friendly staff. Reservations are recommended, especially during peak hours, to ensure you have a table waiting for you.

Cleanliness and Hygiene: Olive Garden maintains high standards of cleanliness and hygiene. The restaurant is always spotless, and the staff takes great care in ensuring that all areas are clean and sanitized. You can dine with confidence, knowing that your health and safety are a top priority.

Location and Accessibility: Olive Garden is conveniently located in various cities, making it easily accessible for diners. The restaurants are typically situated in central areas, close to public transportation and parking facilities.

Customer Feedback and Reviews: Olive Garden values customer feedback and reviews. They actively listen to their customers' opinions and strive to continuously improve their services. You can find reviews from satisfied customers on their website or popular review platforms.

Special Offers and Promotions: Olive Garden frequently offers special promotions and discounts, allowing customers to enjoy their delicious meals at even more affordable prices. Keep an eye out for their latest offers on their website or social media channels.

Online Ordering and Delivery Options: Olive Garden provides convenient online ordering and delivery options. You can easily place your order through their website or mobile app and have your favorite dishes delivered right to your doorstep.

Loyalty Program: Olive Garden offers a loyalty program that rewards frequent diners with exclusive perks and discounts. By signing up for their program, you can earn points for every visit and enjoy special benefits.

Social Media Presence: Olive Garden has a strong social media presence, engaging with their customers through platforms like Facebook, Instagram, and Twitter. They share updates, promotions, and mouthwatering food photos, keeping their followers informed and entertained.

Sustainability and Ethical Practices: Olive Garden is committed to sustainability and ethical practices. They source their ingredients responsibly, support local farmers, and strive to minimize their environmental impact. They are dedicated to making a positive difference in the communities they serve.

Corporate Social Responsibility Initiatives: Olive Garden actively participates in corporate social responsibility initiatives. They support various charitable organizations and community projects, demonstrating their commitment to giving back and making a meaningful impact.

Staff Training and Professionalism: The staff at Olive Garden undergoes thorough training to ensure professionalism and exceptional service. They are knowledgeable about the menu, attentive to customer needs, and always maintain a high level of professionalism.

Business Hours and Availability: Olive Garden operates during convenient business hours, typically opening for lunch and dinner. They are open throughout the week, including weekends, ensuring that you can satisfy your cravings whenever you desire.

Parking Facilities: Olive Garden provides ample parking facilities for their customers. You can easily find parking near the restaurant, making it convenient for diners to access the establishment.

Additional Amenities or Services: In addition to their delicious food and excellent service, Olive Garden offers additional amenities such as private dining rooms for special occasions, catering services for events, and gift cards that make for perfect presents.

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Contact Olive Garden customer service

Phone numbers

1 877 500 9706 +1 (800) 248-4935 More phone numbers

Website

www.olivegarden.com

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