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Olive Garden Customer Service Phone, Email, Contacts

Olive Garden
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1.3 1114 Reviews

Olive Garden Complaints Summary

79 Resolved
1024 Unresolved
Our verdict: If considering services from Olive Garden with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Olive Garden reviews & complaints 1114

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Newest Olive Garden reviews & complaints

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9:23 pm EDT
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Olive Garden car side pick up

I had placed an order to be car side pick up at 8:50 pm and when I got there I called as my email said to do however the girl that answer told me you don't do that but she told me she would check and 15min later after being on hold And no one came back I got out of my car and went inside the restaurant and when I approach the counter that had 4 ladies there and I let them know the situation they just looked at me with no response so I went ahead and ask the lady with a blue shirt instead of the rest wearing black shirts to cancel my order and she just said ok. She ask my name and she said it was done and that my credit card would not get charged.
There was no care whatsoever of even sorry we left you on the phone, not what can I do to fix this...nothing . Nothing . Nothing at all.
So I went down the street to Applebee's and spend my money there for my family of 5.

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1:47 pm EDT
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Olive Garden my entire birthday party

This was the worst device I have ever had. A 2 hr dinner turn into a 4 hr desaster! We hat to wait an hr to get out table (not full restaurant!) when in fact we were wait on a waitress to clock in an not the one we ask for! Everything was delayed, forgotten, took for ever, not severed in order, 3 hrs to get 3 drinks, 1 hr to get salad, an appitizers were served first, sauces were out. Dont waste your time going to the olive garden at eastwood mall in bham ala.! 🖕🏼! It suck more that service at ralleys

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5:01 pm EDT
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Olive Garden my meal

Dear Management,

My husband and son took me to Olive Garden on Saturday, May 13, 2017 located at Hanover, Pennsylvania. My husband and sons meal was fine. I ordered spaghetti with meat sauce, slice sausage pieces, meatballs, and sauteed peppers and onions. They brought the wrong thing out. It was some kind of spiral noodles with sausage links on the side. I sent it back asking for what I ordered. I told three different waiters my order. We had a new waiter, and he had someone helping him, and the waitress that brought the food out. Now I must say they were all nice and understanding and wrote down what my order. So my husband and son got their food and finished it about 20 min later. My order still wasn't out. Of course they offered me some of theirs, but it wasn't what I wanted. They waiter finally brought my order, and it was awful! The peppers were huge chucks, slices, the chef burned the sausage! No chef should serve a customer food that is burned! The peppers tasted like they were just tossed in the sauce instead of cooked! I told the waiter I didn't want it, and he offered to get me something else. I told him no, and he said he would get the manager for me. He came back and said the manager told him to take it off my bill. The manager should have come to our table so that I could speak with him! I really don't care if they were busy! I had a complaint, and it should have been addressed! So I ended up having a salad, two mush, and two cheese sticks for my Mother's Day dinner! Oh and we drove through McDonald's and got me a cheeseburger! I'm very unhappy about this! It was a waste of time and money to go there the day before Mother's Day! We frequently go to this Olive garden, and are usually satisfied, but this night was a big disappointment!

Sincerely,
A very unhappy customer!
Angie Sanford

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12:32 pm EDT
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Olive Garden service and payment machine

I am writing to complain about the customer service I received this week at the Olive Garden in Reno. I am a senior woman and the waiter called me sir. I ordered soup and he asked if I would like cheese, I said yes, he sprinkled about 1/4 teaspoon on top and said" isn't that enough"?
My biggest complaint is the payment machines you have on the table. I go to a restaurant to be waited on, not to wait on myself. I want service when I go out to eat. In order to use my debit card, I am forced to use the machine on the table. Those machines are not secure enough for me to use and being forced - again feels like I am being forced to wait on myself.
So I paid my bill using cash, the waiter took my cash. My bill was $ 25, I had $40 cash and the waiter asked if I wanted change? Did he seriously think I was going to leave him $15 as a tip? Then it took him 10 minutest to bring me my change back. All in all, not a pleasant experience and I don't think I will be back. I do not want to hear from the manager. I have complained about these machines in the past, heard from the manager and he assured me that we aren't forced to use them, but the waiters don't seem to know that. So- basically you have now lost a customer!

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4:20 pm EDT
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Olive Garden terrible food

I had to be at work at 5:00pm and I decided to place a to-go order at Olive Garden in Fayetteville I was starving so when I picked up the order it was nice and hot everything was their in the bag and the customer service was excellent. When I got to work at chuck E cheese around the corner I tasted the pasta and it was terrible I got the angel hair Alfredo pasta with no meat it tasted like their was no salt it was very blend tasting their was no flavor and I'm very disappointed because I haven't eaten the rest of it everything is still their in the bag I just took a couple of bites and couldn't finish it because it's that bad. So maybe change your infridenta with that certain pasta or something and I don't live far and me and my family always eat at Olive Garden so I was expecting it to taste good as usual but today was just a bad day .

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12:38 pm EDT
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Olive Garden rude, lying, unaccommodating managers

I recently had a birthday party for my mother at your Eatontown, NJ location on 5/14. I called on 5/4 to ask about reservations and the manager told me they would be happy to help with the party and that all I had to do was call the day of to be put on the waitlist because they don't do reservations. He said I may have to wait 5-10 minutes but it should be no problem. I called again on 5/11 just to be sure because I knew it was holiday. The hostess told exactly the same thing: 5-10 minute wait but that I should come a few minutes early to be sure. I called at 8 am on 5/14 to be put on the waitlist and was told again 5-10 minute wait. Everyone presented as if it would be no problem to host this party of 20 people on mother’s day. I arrived for my 6pm "waitlist appointment" at 5:40 and was told it would take 25-35 minutes. It was a surprise party and I arranged for my family to get there at 6 and my mother at 630pm. So waiting a few minute longer was no big deal because we should be seated by 6:20, at the latest and I confirmed this with the hostess when I entered. 6:30 came and all of my family was there and we were still waiting. I stalled my mom because we were told that we were waiting for another family to finish and the room had begun to be set up. The hostess asked the manager if we could go back but he said no because he didn't want the other family to feel uncomfortable. So I waited another 10 minutes and tried to stall my mother. Then there was no more stalling and I got upset because she was on her way and we were still not seated. So the manager took us back to put the decorations up while the other family finished. I asked if it were possible just to have my family come back so the surprise wouldn't be ruined because my mother was on her way. The manager said no because the other family would be uncomfortable. There were already 3-4 tables in place and set at this point so at the most 1-2 people would be standing if he let us all enter the room because my mother was coming with the rest of the party. So I expressed my frustration to the managers that we were 45 minutes over the time that was discussed and that I called 3 times to make sure this was not going to be an issue. And I was told no problem. The manager denied that we had the discussion and said they were doing the best that we can because it’s a holiday. I told them I understand which is why I called 3 times to be sure. I told the managers if it was going to be an issue they should have told me the first time I called so that I could make other arrangements. The managers were not apologetic and got upset that I was raising my voice out of frustration. I was not disrespectful or cursing or threatening to these people and I am typically a calm and understanding person. But I was livid at their responses. I was told that if I didn’t stop yelling that they wouldn’t help me. I walked away in that moment because I didn’t want to lose it. But I was never approached later with any apology nor was I asked if my service was satisfactory. The one good thing about the night was your waitress. Unfortunately she was not enough to assuage my dissatisfaction with the way things were handled. Needless to say, my family & I will not be returning to Olive Garden. If there is no appropriate response to this complaint, I will be forced to post this complaint on various social media sites to warn other families of this disservice. You need to fix your waitlist policy and I would like an apology and compensation for 20 meals we ordered that night

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11:37 am EDT
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Olive Garden chicken and shrimp alfredo

I came to dine in at Olive Garden in bossier on Saturday with my mom for Mother's Day my experience was horrible my order was made over twice and still was wrong instead of the manager trying to make it right.. I as a guest felt she was rushing me off the phone by saying I will send u a gift card instead . So I asked can we just come back tommorow and try this again I was told we will be booked on Mother's Day I felt really bad like my mom is not important instead of her saying I will find sitting for you both and the fact she never apologized Ouch! Then to top this off I spent $86.00 dollars and she send me a ten dollar gift card that was so degrading to me I hate I brought my mom to this establishment it was the worst Mother's Day weekend ever

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8:39 pm EDT
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Olive Garden total experience

Today may 15th I went olive garden in jackson tn store number 1652 check number 43271 @3:00 pm. It was the worst experience at olive garden, I have ever had across the usa. First the sever or bartender that helped us was eating and chewing every time he came to our table. To see food and spit with crumbs on a servers mouth was disgusting and as he talked bits of food came out of his mouth on to the table. Second he did not know any answers to our questions he kept saying well I don't know — I think, but never bothered to ask anyone. Third our calamari was very soft not crunchy. I questioned if it was done. I told the servers — several times I had a coupon but it was not applied until I told 3 more people when we paid the bill the comment that was said was "I never seen it" I tried to show it several times. We received bread sticks after asking several times. The salad was very dry we did not receive the vingeratte he promised. My soup did not come until I asked several times and it arrived after I tried eating my entree — it was cold. The entree was bad.. I have pictures of the manicotti it was just thrown on the plate nothing like the picture the taste was terrible. The cheese sticks did not have cheese inside and this time the calamari was so burned it crumbled. My other daughters pasta barely had pasta sauce... She had white noodles and we do not like a lot of sauce but this was ridiculous. The whole experience was bad and each time we asked for our food or certain portions of the food that was missing — when a server brought our food we were told our manager is coming we did not see a manager or our server just different people brought items to our table as our server prepared to go home. It
Seemed he was filling the ice at the bar. He had several silver cans like and he was putting them on the bar ignoring us. We waited to pay out ticket for approximately 15 minutes because it was wrong and we tried to get help with the bill. My children saved for this dinner — to treat me for mother's day and they left the restaurant in tears and very mad. We visit olive garden about 3 times a month with this experience I was left speechless. I have pictures if you would like to view them.

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7:35 pm EDT
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Olive Garden customer dissatisfied, pre reservations issues, rude management at establishment

On May 15, 2017 my party of 40 people attended the Olive Garden establishment located at 2508 W. New Haven Ave. Melbourne Fl. We made prior reservations at this establishment 2 weeks in advance to let them know we were having a wedding party of 40 people. I called again a week prior to date to reconfirm. Then on the night of the wedding and dinner, I called the Olive Garden establishment at 630 pm and let them know we would be arriving at 730 and to ensure the tables were ready and again to re confirm. Everything was fine when I spoke to the lady on the phone who claimed to be the manager. Once my party arrived, the tables were not ready, the staff and management was extremely rude and rolling their eyes when I was speaking to them about the situation. They claimed no ine had re confirmed the reservations. We ended up finally being seated at 830 pm, which is an hour later than our planned reservation of 730. I would have liked an apology and someone who was not so rude and acted in a more professional manner. This was my wedding day and my wedding dinner and I planned to enjoy my dinner at this establishment.

Thank you,
Stacy McGee

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8:09 pm EDT
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Olive Garden wait list

I emailed as a wait list over an hour ahead and expected to be seated by the time I got to the restaurant. When I got there Dana said there was an 45 minutes to 50 minute wait with the wait list because of the overflow. I hadn't been here in a while and unfortunately won't be back. This restaurant has very poor planning. I hope others are not as misfortunate as we were.

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5:31 pm EDT
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Olive Garden managers and staff

date(s) of incidents-5/8/17-5/13/17
I had an interview & had gotten hired at the Cherryhill, NJ location. When I first went for my scheduled interview I was told to come back some hours later by Dave, which I did. After getting hired there was a group orientation. In that group orientation Dave, the server manager, told us our schedule would be Monday -Thursday 8:30am-2:00pm. That Tuesday the trainer, Laura/Lauren, never showed after Andrew tried reaching out to her via phone. We waited two hours until Andrew realized she was not showing up. The next day we were told to be there at 9:30 (Laura/Lauren) shows up, but she was "off" and blamed it on a migraine and left the training early.
Thursday (5/11) Joshua is our trainer and Shamea, the manager, is there. While talking, she mentioned how she would have never made us come in at 8:30 am because it’s too early. During this, Shamea doesn't know what have been going on, as far as, training and paperwork and needed to call Dave for information. I had informed her that our original time was 8:30-2:00 and I could not stay pass that time because of other obligations I made surrounding the original time.
When 2:00pm came around I asked Joshua could we leave and he informed the group that Shamea said "it was not even 2:30, I can't let them leave". At this point the situation is unprofessional and mind boggling. Not only because of all the mishaps that kept occurring but because they wanted us to "follow" people on Mother's Day, which I and another trainee could not attend. Instead of Shamea asking me if I could come in the Saturday before she dictated that's the day I was coming in, but had she and Dave spoken, she would have known that wasn't going to work because I had given my previous job a two week notice and was working through the two weeks.
That Saturday (5/13/17) I received a call from another trainee that I had been fired by Dave, which was appalling and troublesome being that a manager told an employee that and I have yet to get a call from Dave, Shamea or Andrew. The reason for this action was because I told Shamea about our original scheduled time and which staying pass two was not talked about. While, all the commotion and disorderly training is going on Dave is nowhere to be found or did he try to reach out to us explaining why the training was dysfunctional. Not only that, but when I looked at my time card I noticed that it was only for Weds and Thursday, not all the training days.

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6:57 pm EDT
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Olive Garden food and service

To whom it mat cocern, me and 3 friends went to your olive garden in waterbury ct.What a disappointment.Lets start with they sat us in the bar area have no idea why they would of done that considering there were plenty of tables in dinning area when 2 of us asked waitress about the new pesto sauce we asked if it was greasy she said no we even said are you sure she said yes and by the wat she never even introduced herself just said hi would you like a sample of wine so cant tell you her name probly was on check but to upset didnt even look ok so we got our 2 meals i had shrimp added to mine other person didnt needless to sat pasta was soaked in grease and the shrimp the 3 that were with the pasta were the size of a dime and looked terrible we both sent back i cancelled the shrimp and got just sauce other person got the asiago sauce i had to ask for more bread sticks she nevered offered us any more salad or breadstics got 4 i guess cause only 4 of us funny when i go with my family of 3 they always bring us 2 each never came back to ask how the new meals were pretty much a joke i tried to call there to ask for corp phone # the girl who answered said she doesnt no it so i asked for manager was put on hold for 4 min then she said can i call back in 10 min so i did but was more like 30 min again said managers not avail can i call back in 10 min i said you told me that 30 min ago so i said no you cab have her call me and i gave my name and number managers name is kaitlin thats what i was told its now 749 pm so almost 2 hours and nothing so i decided to look online myself very dissapointing for the four of us poor food poor customer service

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10:12 pm EDT
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Olive Garden raw chicken

dear Olive garcen
Today s date is 5/7/17
As every week end for the past 15 years, me and my family like to go for diner and Olive Garden had always been one of our top list to go to.
We went for dinner and ordered chicken scampi. Not only we got the Alfredo sauce so late to dip the bread with but also I got a raw chicken for dinner . I shows the waiter and she right alway took it to the manger . Few minutes after the manager came to apologies and gave me 20$ gift card to come back again.
I ate only bread and soup for dinner . That s not the dinner I dream of to have a good week end.
I feel sick with nausea since, I doubt I will go again to your restaurant .
Thank you

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9:24 am EDT
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Olive Garden service and food

On May 5 2017 my family and I went to Olive Garden in Edmonton it is the Olive Garden where Red Lobster is located. We arrived at the restaurant on May 5 at 15:30 knowing it was Friday and we would be ahead of the busy supper hour. When we arrived we had a 20 minute wait for a table. Not because it was busy but because they did not have enough servers. This is not acceptable why do they not book enough servers if it is not busy they can send the servers home after 4 hours if there is not enough work. I ordered a Bud Light Draft and when the waitress came back I was informed that they ran out of bud light. While I was sitting at my table I was listening to another couple ordering and she named the drafts on tap and she offered him a bud light He ordered a bud light and received it. I was sober and had not been drinking so this was not the issue. Our salad arrived with hot bowls I have been to Olive Garden numerous times and every time my salad bowl is served chilled. The bread sticks were stale and not warm. My supper was luke warm. I was very disappointed with the service and the quality of food. I will not be back to an Olive Garden in Canada for this reason. The table was small, overcrowded, we did not have enough room for everything on the table. I am very disappointed.
The bill was 123. and change. It was not worth any of it. As I said I visit the Olive Garden frequently when I go to Traverse City Michigan or Saginaw Michigan and I never complain I enjoy the food but will not go to another Olive Garden in Canada.

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8:53 pm EDT
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Olive Garden food

Been to Olive Garden numerous times. This visit in Clarksville TN was by far the worst food we have ever eaten. The soup was overcooked. The Rotelli was so overcooked it fell apart and there was water at the bottom of the plate. The server Karen was excellent but the chef needs to learn al dente. The restaurant was clean and the staff was polite and courteous.

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7:50 pm EDT
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Olive Garden online to go

I am a disabled veteran and my family and i have never eaten here. All i ask is that my food be on time, and the way i asked for it. Simple. When i went up to the location to pick up my online order, the server at the online orders booth (yes the booth says online to go orders) tells me that my order was not ready and never seen. I showed her the confirmation email. She told me her restaurant does not do online orders and my best bet would be to call it in next time.
I promise you, word of mouth and customer satisfaction is everything when managing a business. I can't believe they thought anyone would accept that as a viable complaint. I asked for the managers phone number, and drove home empty handed to my hungry family. Its a school night. So much for trusting my online order would be fulfilled and picked up prior to my kids going to bed. I will never order from this establishment again.

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7:43 pm EDT
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Olive Garden chicken parmesan

I visited our local restaurant (near penn square in Oklahoma City) 02 May, I ordered chicken Parmesan. The chicken was cooked hard and tasted burnt. I told my server food was over cooked, and he didn't seem concerned, said he would let the kitchen staff know, however he made no effort to replace the entree. I felt that was inadequate. My family and I eat at this late cation often and food is generally pretty good until now.

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9:12 pm EDT
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Olive Garden olive garden - meat in vegetarian food

Me and my daughter came in for a good dinner. Olive Garden is one of her favorite place and she keeps pushing us to visit this place in Boise, Idaho. We ordered five cheese zitte and Alfredo pasta. After multiple time calling out that the food needs to be vegetarian they ended up having meat in the food this is second time in last 5. Never going to try again. Bad quality!

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10:57 am EDT
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Olive Garden waiter

my waiter keep bringing the wrong drinks, we were there for a very long amount of time they didn't continues to fill the drinks and top it all off
she took my food away before i finished it. I don't recommend eating here because the waiters don't
cater to your needs and is very rushy
and pushy when ordering, but yet they take forever to come to you i want to see my waiter a few times to fill drinks ask if we have everything not once did i see a waiter .

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8:54 pm EDT

Olive Garden service of waitress

I ordered the Fettuccine Alfredo and the waitress asked if I wanted chicken or shrimp. I'm a vegetarian so I said no thank you, to which she said she could "throw in" some veggies for me. That sounded great so I said sure. It was a bunch of broccoli and some mushrooms, not what I pictured, but I just picked out the broccoli and ate what I wanted. When the check came I realized she charged me extra for the broccoli and mushrooms. I thought it was a mistake so I questioned her about it. She gave me an incredulous look and said that extra toppings cost extra. Well I didn't order extra toppings, she offered to "throw in" some veggies. The look she gave me was like I was some kind of idiot. I really felt like I was taken advantage of tonight. If I had known it was going to be some steamed broccoli and mushrooms then I definitely wouldn't have asked for them. That and her attitude put a really bad taste in my mouth about the restaurant. I mean I eat at Olive Garden all the time and I have never had this happen so I'm pretty disappointment.

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Olive Garden Customer Reviews Overview

Olive Garden is a popular Italian-American restaurant chain that has received a lot of positive reviews from customers. Many customers praise the restaurant for its delicious food, friendly service, and cozy atmosphere. The restaurant is known for its unlimited breadsticks and salad, which customers love.

Customers also appreciate the variety of menu options available at Olive Garden, including pasta dishes, seafood, and steak. The restaurant also offers a range of vegetarian and gluten-free options, making it a great choice for those with dietary restrictions.

In addition to the food, customers also rave about the restaurant's affordable prices and generous portions. Many customers feel that they get a lot of value for their money at Olive Garden.

Overall, Olive Garden is a highly recommended restaurant for those looking for delicious Italian-American cuisine in a cozy and welcoming atmosphere. With its friendly service, affordable prices, and delicious food, it's no wonder that Olive Garden has become a favorite among many customers.

Olive Garden In-depth Review

Overall Rating: Olive Garden is a fantastic restaurant that consistently delivers a delightful dining experience. From the moment you step through the doors, you are greeted with warm hospitality and a cozy atmosphere.

Ambiance and Atmosphere: The ambiance at Olive Garden is inviting and comfortable. The dim lighting, soft music, and tasteful decor create a relaxing environment that is perfect for a romantic dinner or a gathering with friends and family.

Menu Variety and Quality: Olive Garden offers a wide range of delicious Italian dishes that cater to all taste buds. From classic pasta dishes to mouthwatering seafood and succulent steaks, there is something for everyone. The quality of the ingredients is exceptional, and each dish is prepared with care and attention to detail.

Service Efficiency and Friendliness: The staff at Olive Garden is known for their efficiency and friendliness. They are attentive, knowledgeable, and always ready to assist with any requests or questions. The service is prompt, and you can expect your meal to be served with a smile.

Pricing and Value for Money: Olive Garden offers great value for money. The portion sizes are generous, and the prices are reasonable considering the quality of the food and the overall dining experience. You can enjoy a satisfying meal without breaking the bank.

Dietary Accommodations: Olive Garden is committed to accommodating dietary restrictions and preferences. They offer a variety of vegetarian and gluten-free options, ensuring that everyone can enjoy a delicious meal at their restaurant.

Reservation Process: Making a reservation at Olive Garden is a breeze. You can easily book a table online through their website or by calling their friendly staff. Reservations are recommended, especially during peak hours, to ensure you have a table waiting for you.

Cleanliness and Hygiene: Olive Garden maintains high standards of cleanliness and hygiene. The restaurant is always spotless, and the staff takes great care in ensuring that all areas are clean and sanitized. You can dine with confidence, knowing that your health and safety are a top priority.

Location and Accessibility: Olive Garden is conveniently located in various cities, making it easily accessible for diners. The restaurants are typically situated in central areas, close to public transportation and parking facilities.

Customer Feedback and Reviews: Olive Garden values customer feedback and reviews. They actively listen to their customers' opinions and strive to continuously improve their services. You can find reviews from satisfied customers on their website or popular review platforms.

Special Offers and Promotions: Olive Garden frequently offers special promotions and discounts, allowing customers to enjoy their delicious meals at even more affordable prices. Keep an eye out for their latest offers on their website or social media channels.

Online Ordering and Delivery Options: Olive Garden provides convenient online ordering and delivery options. You can easily place your order through their website or mobile app and have your favorite dishes delivered right to your doorstep.

Loyalty Program: Olive Garden offers a loyalty program that rewards frequent diners with exclusive perks and discounts. By signing up for their program, you can earn points for every visit and enjoy special benefits.

Social Media Presence: Olive Garden has a strong social media presence, engaging with their customers through platforms like Facebook, Instagram, and Twitter. They share updates, promotions, and mouthwatering food photos, keeping their followers informed and entertained.

Sustainability and Ethical Practices: Olive Garden is committed to sustainability and ethical practices. They source their ingredients responsibly, support local farmers, and strive to minimize their environmental impact. They are dedicated to making a positive difference in the communities they serve.

Corporate Social Responsibility Initiatives: Olive Garden actively participates in corporate social responsibility initiatives. They support various charitable organizations and community projects, demonstrating their commitment to giving back and making a meaningful impact.

Staff Training and Professionalism: The staff at Olive Garden undergoes thorough training to ensure professionalism and exceptional service. They are knowledgeable about the menu, attentive to customer needs, and always maintain a high level of professionalism.

Business Hours and Availability: Olive Garden operates during convenient business hours, typically opening for lunch and dinner. They are open throughout the week, including weekends, ensuring that you can satisfy your cravings whenever you desire.

Parking Facilities: Olive Garden provides ample parking facilities for their customers. You can easily find parking near the restaurant, making it convenient for diners to access the establishment.

Additional Amenities or Services: In addition to their delicious food and excellent service, Olive Garden offers additional amenities such as private dining rooms for special occasions, catering services for events, and gift cards that make for perfect presents.

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Contact Olive Garden customer service

Phone numbers

1 877 500 9706 +1 (800) 248-4935 More phone numbers

Website

www.olivegarden.com

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