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Olive Garden Customer Service Phone, Email, Contacts

Olive Garden
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1.3 1114 Reviews

Olive Garden Complaints Summary

79 Resolved
1024 Unresolved
Our verdict: If considering services from Olive Garden with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Olive Garden reviews & complaints 1114

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L
8:11 pm EDT

Olive Garden yonkers cross county location

We arrived at 7:50pm, family of 4 and was told there was a 20 min wait due to shortage of waiters and the waiters are not allowed more than 3 tables at a time. After waiting ten minutes I noticed the restaurant wasn't overly crowded. Actually it was half full, which should have been manageable. I spoke with the hostess and received a lecture on a server life. So I ask to speak with the manager. within 5 additional minutes we was seated and 20 minutes later a waitress came to take our orders. 45 to 50 min without accommodation of bread nor salad. When our appetizers arrived, they arrived with an explanation of while the orders wasn't right. No fault of the waitress who was pleasant and cordial. Something I cannot say about the hostess. Very bad service and experience. This is not the Olive Garden I came to know over the years.

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5:41 pm EDT
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Olive Garden I am complaining about the service I received.

I was having dinner with my family of 3, asked the waitress Hannah about the dinner special for 8.99. She said its the classics item, under the classic items is the tour of Italy. I asked was that one of them she said yes. So i proceed to order 2 and a kids meals. So when the bill came it was double the amount it would of been. So i asked her about it and the manager on duty came and i explained to her the situation and she said it can be nothing done bout that, i cant adjust the prices. How can u fault the customer when the wait staff gave the wrong information.

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3:25 pm EDT

Olive Garden the hostess

Went to early dinner with my 13 daughters, hostess was so rude (Tyler )- we requested a booth half restaurant was empty- told us it would be 30 min wait- then pointed to bar area and so we sat there. The bar area was more like employees break room! Very uncomfortable not worth the $30.00 I spent! After sitting I used restroom and noticed there was a family sitting in the area that he said we couldn't sit in and 2 employees on their phones! So no reason why we couldn't have been seated there. Instead sitting in a bar area with my daughters!

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3:28 pm EDT

Olive Garden original chicken marsala

I was told at Olive Garden will no longer be doing custom orders for older recipes. I was told they will no longer have dark Marcella sauce ever again. Server told me that the sales of the store in general are not good, so they're eliminating costs to try to find more ways to generate Revenue. In my humble opinion they are going to lose a fortune, the amount of people who like the dark sauce it's been with Olive Garden since its beginning. So now my family and friends get to save about 300 a month. That's the only thing they wanted, I used to go there and order it for catering, for the dark sauce chicken marsala with linguine and they gave me the fat finger. So I guess this is the end of Olive Garden if all they want to do is focus on pasta and a sauce they're out of their minds. The sauce used to be made in house and then putting bags in the refrigerator who used to be a starter mix they had the dry ingredients they added the wine and they mixed it and cooked it. Not a lot of work the made in big batches and heated up an add a little wine to it before serving so I don't understand why they feel they need to keep removing and changing when the majority of their customers if they would ask like their certain dishes. Sounds to me like certain CEOs do not really understand how Olive Garden works, so either close the restaurant off, Or bring back the Olive Garden. Charge more if you have to, I don't care about price.

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1:29 pm EDT
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Olive Garden the sever cameron, the mgr lori repocelli

The sever started out by bringing one drink at a time.we gave him our app order and told him we wanted to take our time. It was 8:30. He brought the app and again tried to get us to order. He told us the food wouldn't come out fast. We ordered the tour of Italy and the eggplant parm. We were still eating our apps when the soup and salad came. In the meantime my husband had ordered another beer. Now the entrees come, we are still eating our soup and salad
No beer yet, the servers excuse was he had been there all day
I finally had to go to the bar myself to get the beer which has been sitting in the window so of course it wasn't cold. Our food was dry and burnt, the plates were hot so they had obviously been sitting in the window
I have been a bartender for forty years, I know what goes on in restaurants. The mgr came over and took our food back. Food was ok, we normally have a cappuccino and frangelico for desert, but decided to go to the bar for it, since the server was obviously in a hurry to get out. We ordered two cappuccino and a choc mousse. Next thing you know a cockroach was crawling on the bar. We brought it to Steven, the bartender attention, he tried to get it, then the roach starts running towards us. This was by far the worst dining experience ever. If that had happened in my restaurant we would have comped the whole check.needless to say we will never go back to the olive garden in Dover Delaware where we live.

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M
9:15 pm EDT
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Olive Garden tiramisu dessert for 7.99

My daughter ordered dinner online frOm the Olive Garden in Cypress CA on Katella tonight and she got me a tiramisu which is my favorite. Well I was very disappointed when I opened the box and my tiramisu looks like someone's left overs. For 7.99 I expect a piece of cake not someone's leftover. I can't even eat it because I'm not sure if it's fresh or just someone's scraps. Whoever served this should be ashamed of themselves. Very disappointed.

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MariIou Anderson
, US
May 19, 2018 9:31 pm EDT

Oh never mind. I just found out that my daughter ate half of it and wanted to share the rest with me. I thought she bought it only for me.

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N
2:28 pm EDT

Olive Garden cannelloni with giant meatball with alfredo and marina sauce

Location:
23442 Hawthorne Blvd
Torrance, CA 90505
[protected]

Date: Monday, 14 May, 2018

I ordered the Cannelloni with Giant Meatball with Alfredo and Marina Sauce. The television advertisement made me WANT this dish. The picture in the Menu made me WANT this dish. When the dish arrived, it looked nothing like the picture. It looked more like Lasagna. The cheese had completely oozed from the noodle all over the dish. I requested the Marinara Sauce on the side - thank goodness. Merging the Alfred and the Marinara Sauces would have ruined all the flavors. The Marinara sauce tasted like warm ketchup. The meat ball was a total disaster. it looked uncooked and tasted the same. I could not eat the meat ball I scooped up as much of the cheese as possible. The noodles were much too firm and flat (not circular). Thank goodness for the salad. Sorry, I could have taken a picture.

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L
12:16 am EDT

Olive Garden service the worst ever. unbelievable.

Tonight 5/18/18 the family (party of 6) went to Olive Garden in La Mesa, CA to celebrate a birthday. Ordered appetizers and it took a very long time but we didn't complain. We were finished with our applitzers and still didn't have anyone take our order or clear empty plates glasses. Many rude gestures were experienced by the waitress. Maybe she was having a bad day. However, she brought one of our party the wrong meal and said she would bring the correct one. We all sat there waiting for his meal to come to the table "15 minutes!" all of our food was cold and the pasta dishes were all stuck together by the time his correct meal was brought out. The people at the table next to us heard the waitress take the wrong order away and after 10 min. they made a comment to us about the bad service too. What a terrible experience. I'm sure everyone will be telling their friends about the terrible experience at Olive Garden.

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11:08 pm EDT
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Olive Garden pathetic customer service

We were a party of 8 including one toddler. We were there to celebrate graduation. Entered the restaurant and staff said no table of eight is available waiting time 30-45 mins. Spoke to Manager he said he will give us a table in 10 mins. Kids were hungry so we sat on a bar height table. Ordered bread sticks and salad and also placed order for main course. 1 hour past. Our food arrived we said we want to eat that on normal table. The serving staff took our food back in kitchen . The manager was paged but he didn't come immediately. We raised the issue but whole staff no response. Manager came he said I never promised 10 minutes. Kids are super hungry now. But no consideration for kids, promises or solution. They wanted us to eat on the same table. We walked off that place and will never ever visit Olive Garden again

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2:41 pm EDT

Olive Garden manager response

First issue: I ordered Soup and Salad. Gnocchi soup came out every single fine with nothing in the soup except thickened milk and shredded carrots. Our waiter had to take it back to be remade every. Single. Time. The bowls were only partially filled so it was easy to see there was nothing in the bowl. Waste of my tine and your server's, which also affects your other customers.

Second issue: I ordered the braised beef tortellini, which my husband orders on a weekly bases (we order to go quite often). When it came out, instead of the usual braised beef we receive that is pulled and tender, this was legitimate pieces of steak. Maybe the kitchen ran out? Server - who is customer service oriented had it taken off the bill and left it because it's going to be thrown away and well, customer service. Another bowl of soup came out with nothing in it - no chicken, gnocchi, now common place at our meal. I asked for a manager. The server manager, Chris Simmons, came to the table. He explained that we never receive pulled braised beef, it's always sliced and always tastes this way. Both the case, it has never tasted as if it had been charred in a pan/grill as steak would. Regardless he then apologized and took the item. When I expressed that due to inconvenience, it was taken off the bill and as a consulation were told to keep it. His response - if it's not on your bill, you shouldn't have it. I told him how this lack of customer service to some how keep your customer happy had just failed and he was either going to leave the item or give me a discount for the inconvenience AND the extra amount of time I have been at the restaurant during lunch on a week day. With attitude he agreed to take the item and give a $5 discount.
Why did I have to express how customer service works and that happy customers are the customers you should strive for, even if their experience was sub par? Why was it a fight and even a question once I had expressed what the server had said?
For the inconvenience and irritation this has caused, and lack of care on your manager's side - the person who should, foremost, care about service, my family will not be back to the Hampton, VA Olive Garden. And due to the type of managers hired, we will be hard pressed to come to an Olive Garden again.

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2:06 pm EDT
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Olive Garden service

Just went into Olive Garden in San Marcos, Texas. My daughter and I was of Africian American race and was greeted at the door pleasant. Guy took us to our table which was wayvin the back of Oliver Garden passing up many many many empty available tables. I ask why we were in the back and he stated because that were the server is. I stated we wanted another table with a laugh he said let me see if there is another server and quickly placed us at another table without even ask another server. All the time with a silly smile on his face. My daughter sat down and I slowly (didn't want to) sat down. I looked at my daughter and she said I don't feel comfortable here so we got up and walked out. This experience was very unpleasant. I haven't been to other location and this has never happened. We felt like we were treated unfair because of our skin color. I hope this is not a new normal for Olive Garden to make Africian American not feel welcome. This is very upsetting to both my daughter and I.

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1:43 pm EDT

Olive Garden service

This will be the 3rd. time I have tried to reach you. On Dec.13 we took a dear friend out for dinner at Olive Garden for her 80th.birthday. Afterwards meeting friends for cake and coffee, presents. They were busy and the waitress asked if we needed anything else. We said no she reach picking up FULL glass of ice water and spilled it in my male friend lap! In her hast to get the dishes up that had water in them she took mine as well. I asked her to tell the manager I would like to speak with him. Since we had already paid the check of over $70. Worse of all we were over an hour late for her Birthday Party because he had to go back home to get dry clothes! Before we left I asked why the manager didn't come to talk to me and she told me that she got busy and forgot to tell him. They should have given our money back or more, when Ruth got in the car she started crying

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7:56 am EDT
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Olive Garden rude asst manager and online call aheads.

We were visiting the Olive Garden 5/13/18 for dinner. We are used to waiting for a table since we eat their monthly but this time I noticed that people were calling ahead and at 6:17pm there was 5 names from the online call ahead list. Now when my sister called the restaurant to see if we could reserve a table she was told that there was no call ahead for that day.
So, after watching numerous people going into the restaurant and not coming out I started questioning the hostess. I noticed that on line a 6 top can call ahead and reserve a table. This was the reason we waited one hour and twenty minutes to be seated and our wait would have been longer if I had not asked to speak to the manager. I also need to point out we were the only people left outside.

The Assistant Manager Ronnie (whom had a nasty attitude) who finally came out to talk to me 30 minutes later blamed all the problems we were having with the on line call ahead on corporate and I needed to contact corporate. When I asked her about why it took her so long to come out and talk with me. Your Assistant manager proceeded to lie and blame it on the hostess. She was quickly informed that I was standing beside the hostess when she radioed Ronnie.

We waited for a 1 1/2 hours for our food. When it finally came it was cold, overcooked and 2 orders were completely wrong. The executive chef came out and informed and was shown the disgusting meal that was presented to us. Needless to say 4 out of the 8 people did not eat. Myself included.

Attached you will see a few photos...

What a Mother's Day nightmare.
Your assistant manager Ronnie needs to be reprimanded for lying and blaming her coworkers for her failure to be able to handle her job.

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L
10:21 pm EDT

Olive Garden employee

On 05/17/2018 We were eating dinner at Hammond Olive Garden a guy waitress came over asked my Pastor did she want a plate fir salad she said no thank you. He then went to the Manager Rob told him that my Pastor told him she didnt want him to serve her and not to come back to the table. Rib came to the table and said Pastor Jeanene you need to talk to me the got up went away from the table he told her that it was prejudice against the worker. The worker lied she never told him not to come back to the table she saud she didnt want a plate for salad. She tried to explain it to Rob that she could eat a salad. He didn't want to hear it. I think something should be done our church come to Olive garden all the time and soend alot of money their attitude was very bad. It should be handle. My name is Amanda Watson [protected]

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6:12 pm EDT

Olive Garden manager, manchester ct

I submitted an application today for Olive Garden because you guys preach how friendly the staff is and how nice it is to work for your business. I got an email around 5 pm asking to schedule an interview, so I called at 7 pm at the earliest time I was available to schedule one. Instead of someone merely telling me I'm sorry we are busy right now, do you mind calling back like anyone good at customer service would, I was redirected to the manager who asked if I worked in any other restaurants. Thinking this was part of my experience and resume, I told her I did for three years and she responded with, "oh, just asking because you should know not to call at this time." Great customer service Olive Garden. When she asked about the following Tuesday about an interview, I asked if there was any other availability she responded with "why, do you have another job or something." I felt like I was explaining myself to a teenage girl instead of a manager. Not impressed. I immediately told her I didn't want to work for a business with people like that because it makes the working conditions and environment awful.

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5:15 pm EDT

Olive Garden music

We have been loyal and almost weekly customers at several locations for years! The music you have been playing for a while in your chain Olive Gardens is terrible, discusting and you only play it to make us hurry and eat faster and leave. Even the waters and waitresses rush us because of the irritating music! We use to be able to enjoy a nice relaxing sit down meal, with friends, business meetings, family celebrations, ect. Now, the discusting fast irritating music is so loud it is hard to talk and we can no longer relax! As it caused us to be irritated and we cannot enjoy a meal here at all! So, I guess you don't want our business any more! You want to be like K-Mart and Sears and go out of business. Everyone I take to Olive Garden notice it and they are irritated by it too!
Wayne & Monica Wilson, P.O. Box 142, Salt Lske City, Utah [protected]
[protected]

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MtUT85
, US
May 17, 2018 5:49 pm EDT

Calm down, son! Also, learn proper spelling and grammar.

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C
2:43 pm EDT

Olive Garden food

I ate at Olive Garden at 28th street, Grand Rapids location. I ordered the shrimp scampi with angel hair pasta and asparagus. This was one of the worst dishes I have ever almost ate. The dish was flavorless, the pasta was overcooked and not hot, the tasteless shrimp were of such cheap quality that I couldn't eat them. The asparagus stems that were thrown in did nothing to improve the dish. I returned it and got chicken parmesan which I would have returned except I had not eaten for 6 hours and was too hungry to try something else. The pasta served with the chicken was a tiny portion of again overcooked spaghetti with a chunky tomato sauce. The chicken tasted like a fried chicken sandwich at a fast food restaurant. I realize your prices are low but maybe you should raise them and serve better quality food that is cooked by trained cooks and chefs. On a positive note the wait person was excellent and accomodating. I am surprised that a manager did not reach out when I returned my first order.

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11:08 am EDT

Olive Garden catering

I called and placed a fairly large order for a graduation party. I asked if the salad/breadsticks could be included at no cost. I know when I come in and order a meal, these are complimentary. The hostess on the phone was very rude. I did not feel what I was asking for was that big of a deal, even just the breaksticks, but she did not respond in a very courteous manner.

Very disappointingservice with one of my favorite restaurants.

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10:26 am EDT
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Olive Garden they simply don't care about your events and customer service

We called to plan an event, son graduation and wanted the back area for celebration at 2-4 on a Sunday. Alina (who was the manager) flat out refused as "this is our busy time". Are you serious? I was stunned she turned away minimum of 40 to come in. I was wanting to have limited options for people or a buffet set up and pay per person plus tip generously. She told me area can hold 80, I told her well we would only need half and she still refused. We were planning to just have persons casually come and eat and congratulate my son, give their gift and eat cake and leave. No formal waiters running around. Side table with drinks like tea and coffee there and bar was cash bar. Tell me there would not be money made for them. Customer service is clearly not their goal. I called corporate and they said it is manager discretion, another disappointment of customer service. We are now planning all friends and family BOYCOTT

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5:53 pm EDT
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Olive Garden service provided by a server

Had a problem with a very lazy server... Got a pic to show... Plz have someone call me...[protected]... I went not being able to go on mothers day.. I just got soup and salad and glass of chardonnay... My husband got the pizza bowl with salad and a beer.. Never offered water.. Disappeared for 15 min at a time... Had to go to management 3 times... We were in the bar area...2 other couples in the area not busy at all.. No reason for the horrible service... Was very very disappointed...

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Olive Garden Customer Reviews Overview

Olive Garden is a popular Italian-American restaurant chain that has received a lot of positive reviews from customers. Many customers praise the restaurant for its delicious food, friendly service, and cozy atmosphere. The restaurant is known for its unlimited breadsticks and salad, which customers love.

Customers also appreciate the variety of menu options available at Olive Garden, including pasta dishes, seafood, and steak. The restaurant also offers a range of vegetarian and gluten-free options, making it a great choice for those with dietary restrictions.

In addition to the food, customers also rave about the restaurant's affordable prices and generous portions. Many customers feel that they get a lot of value for their money at Olive Garden.

Overall, Olive Garden is a highly recommended restaurant for those looking for delicious Italian-American cuisine in a cozy and welcoming atmosphere. With its friendly service, affordable prices, and delicious food, it's no wonder that Olive Garden has become a favorite among many customers.

Olive Garden In-depth Review

Overall Rating: Olive Garden is a fantastic restaurant that consistently delivers a delightful dining experience. From the moment you step through the doors, you are greeted with warm hospitality and a cozy atmosphere.

Ambiance and Atmosphere: The ambiance at Olive Garden is inviting and comfortable. The dim lighting, soft music, and tasteful decor create a relaxing environment that is perfect for a romantic dinner or a gathering with friends and family.

Menu Variety and Quality: Olive Garden offers a wide range of delicious Italian dishes that cater to all taste buds. From classic pasta dishes to mouthwatering seafood and succulent steaks, there is something for everyone. The quality of the ingredients is exceptional, and each dish is prepared with care and attention to detail.

Service Efficiency and Friendliness: The staff at Olive Garden is known for their efficiency and friendliness. They are attentive, knowledgeable, and always ready to assist with any requests or questions. The service is prompt, and you can expect your meal to be served with a smile.

Pricing and Value for Money: Olive Garden offers great value for money. The portion sizes are generous, and the prices are reasonable considering the quality of the food and the overall dining experience. You can enjoy a satisfying meal without breaking the bank.

Dietary Accommodations: Olive Garden is committed to accommodating dietary restrictions and preferences. They offer a variety of vegetarian and gluten-free options, ensuring that everyone can enjoy a delicious meal at their restaurant.

Reservation Process: Making a reservation at Olive Garden is a breeze. You can easily book a table online through their website or by calling their friendly staff. Reservations are recommended, especially during peak hours, to ensure you have a table waiting for you.

Cleanliness and Hygiene: Olive Garden maintains high standards of cleanliness and hygiene. The restaurant is always spotless, and the staff takes great care in ensuring that all areas are clean and sanitized. You can dine with confidence, knowing that your health and safety are a top priority.

Location and Accessibility: Olive Garden is conveniently located in various cities, making it easily accessible for diners. The restaurants are typically situated in central areas, close to public transportation and parking facilities.

Customer Feedback and Reviews: Olive Garden values customer feedback and reviews. They actively listen to their customers' opinions and strive to continuously improve their services. You can find reviews from satisfied customers on their website or popular review platforms.

Special Offers and Promotions: Olive Garden frequently offers special promotions and discounts, allowing customers to enjoy their delicious meals at even more affordable prices. Keep an eye out for their latest offers on their website or social media channels.

Online Ordering and Delivery Options: Olive Garden provides convenient online ordering and delivery options. You can easily place your order through their website or mobile app and have your favorite dishes delivered right to your doorstep.

Loyalty Program: Olive Garden offers a loyalty program that rewards frequent diners with exclusive perks and discounts. By signing up for their program, you can earn points for every visit and enjoy special benefits.

Social Media Presence: Olive Garden has a strong social media presence, engaging with their customers through platforms like Facebook, Instagram, and Twitter. They share updates, promotions, and mouthwatering food photos, keeping their followers informed and entertained.

Sustainability and Ethical Practices: Olive Garden is committed to sustainability and ethical practices. They source their ingredients responsibly, support local farmers, and strive to minimize their environmental impact. They are dedicated to making a positive difference in the communities they serve.

Corporate Social Responsibility Initiatives: Olive Garden actively participates in corporate social responsibility initiatives. They support various charitable organizations and community projects, demonstrating their commitment to giving back and making a meaningful impact.

Staff Training and Professionalism: The staff at Olive Garden undergoes thorough training to ensure professionalism and exceptional service. They are knowledgeable about the menu, attentive to customer needs, and always maintain a high level of professionalism.

Business Hours and Availability: Olive Garden operates during convenient business hours, typically opening for lunch and dinner. They are open throughout the week, including weekends, ensuring that you can satisfy your cravings whenever you desire.

Parking Facilities: Olive Garden provides ample parking facilities for their customers. You can easily find parking near the restaurant, making it convenient for diners to access the establishment.

Additional Amenities or Services: In addition to their delicious food and excellent service, Olive Garden offers additional amenities such as private dining rooms for special occasions, catering services for events, and gift cards that make for perfect presents.

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Contact Olive Garden customer service

Phone numbers

1 877 500 9706 +1 (800) 248-4935 More phone numbers

Website

www.olivegarden.com

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