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1.3 1114 Reviews

Olive Garden Complaints Summary

79 Resolved
1024 Unresolved
Our verdict: If considering services from Olive Garden with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Olive Garden reviews & complaints 1114

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10:12 am EST
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Olive Garden unethical behaviour and negligence

on Nov 4 I sent you the complaint below I still haven't heatd anything from you yet.

(On 10-21-2017 around 18:00 my husband ordered shrimp and scampi dish when he started to eat he saw that there was something very hard that he could have chocked on it (photo attached) he called the waitress (Amy) and she said that they had other complaints like that so she called the manager (Pam) which told us that they were looking for an other company to buy their shrimps and tried to explain. My husband said that it is dangerous to choke on this but it did not seem to bother her and that she will tell the cook. I think that they should not served a disk like that somebody could choke and die. Please let me know what you are going to do about this. I tried to find the head office phone number but I could not find it.
Ginette Primeau majesty.[protected]@sympatico.ca)

PLEASE TELL ME IF SOMEBODY DID SOMETHING ABOUT THIS

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4:52 pm EST

Olive Garden service and manager on duty demeanor

I had seen multiple ads that on Veterans Day weekend that Olive Garden was giving veterans a free entree. I went today (Friday) ask the hostess the replied they thought so as far as the promo. Was told different by waiter and manager . And was loudly put on display for the restraunt . As a veteran it is not easy to accept any free and to be treated like so I had been was embarrassing . He acted like I didn't want to pay for any thing so I ask for check then he refused that saying he would then comp my drinks and shrimp . This was way after he refused and put on a show for the customers. Not how I thought veterans would be treated...

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pobarjenkins
Minneapolis, US
Nov 11, 2017 3:31 am EST
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They may not have handled the situation in the most professional manner, but they did cover a part of your meal for the inconvenience. Veteran or not, they did something they did not have to to resolve the situation.

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9:14 pm EST
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Olive Garden employees

Sonia the lady with gold teeth was cusing at me as I greeted her saying [censor] you hoe [censor] im gonna kill you [censor] don't speak mother[censor]er [censor] at lakeline location Austin Texas next door to mc Donalds and I'm gonna call police if it happens again1287 rd 620 Austin texas 78750 the Hispanic lady needs to learn some manners that she is the most rudest person I have ever spoke to at that location

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2:34 pm EST
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Olive Garden food

3 of us were eating at Olive Garden in Clarksville, Indiana. I ordered a plate with 2 appetizers. I ordered zucchini and calamari. The waiter told about the zucchini bites, so I ordered that.

I did not taste any zucchini in the zucchini bites.

I was surprised when I saw the "calamari." I told the person delivering the food that I had never seen calamari like that. She just smiled. One of the people with me agreed that it was the biggest calamari she had seen. I assumed calamari meant something different in Italian food.

When I went home with the food which I hadn't eaten, she told me that the "calamari" was baked ravioli. She suggested the "bites" could be eaten as bread with soup today, but it was all thrown away.

This was a big disappointment.

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pobarjenkins
Minneapolis, US
Nov 08, 2017 2:35 am EST
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Did you tell the waitress about the food while you were at the restaurant?

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2:09 pm EST

Olive Garden manager and roaches

My mother and I were having lunch today 11/7/17 at the Olive Garden Pasadena, TX. We were eating our meals and I noticed something on the curtain on my moms side of the booth. There were roaches crawling up and down on the curtains. We couldn't finish ours meals. So disgusting! I told our server... nothing was down about the roaches. I decided to talk to the Manger since she never came to our table to ask us about it or apologize. I stopped at the front and ask to talk to the Manager which was Michelle. She said they just bombed last night and sorry. She didn't have any care in the world, i'm assuming this must happen all the time. Unfortunately this has always been my mom and my favorite place to eat and we will not be returning due to the Manager. She was very unprofessional.

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pobarjenkins
Minneapolis, US
Nov 08, 2017 2:39 am EST
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The manager did the right thing by apologize. If you were looking to escalate your complaint further, you could contact Olive Garden's customer service.

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pobarjenkins
Minneapolis, US
Nov 08, 2017 2:39 am EST
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**by apologizing

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4:25 pm EST
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Olive Garden the management

The Oakley garden in Cincinnati Ohio oakaly station needs some investigation going on I am a guest who goes there almost everyday & it's ah big issue that needs to be handle very soon if you can contact me I will provide you with all the information you need ! If you go on the website you can check & see the comments for employees & guest email me please when you get ah chance so we can observe this issue

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2:41 pm EST

Olive Garden service/ food/restrooms

I love Olivie Garden especially the one where I live in Temecula. It's always clean and the ambience is great because it's so family oriented it's the main reason why we love coming. I was very dissapointed with this location in San Dumas though. First their bathrooms were gross. My 8 yr old went in to use the restrooms and in every stall there was pee on the toilet seat where someone failed to aim in the bowl ( im not sure how because it was the womens restroom) or there was poop in another. There was toilet paper on the floor as well as urine, it was just gross. I brought it to the managers attention after my daughter refused to use the bathroom because it waz dirty. But nothing was ever done because my aunt went to use the restroom about a half hour later and it was the same way she also ended up complaining to the manager. Our waiters were very polite, we had two because we were a party of 9. They took our drink orders and everyone got theirs but me. Which wasn't a problem I reminded the waiter and he apologized and said it would be right out. After that he took our food order. My drink still hadn't arrived and again I had to remind the waiter. My husband and uncle ordered a piadini and in the picture it showed that it had spinach in it (which is the reason my uncle ordered it) but when it came it didn't have any inside. So my uncle politely asked the waiter if this is suppose to have spinach and the waiter said "I think so but let me confirm with the kitchen." When he returned, he confirmed it did, so he said we will make you another one. How do the cooks miss that ingredient I don't know but it happened. Half way through dinner I reminded the waiter again of my drink and he finally rushes it over. We had been there an hour before i got a drink. So now it's time to box things up and my daughter (8yrs old) tells the waiter if she can have the soup to go and he hands her a box while he is boxing all of our stuff so she can pour hot soup into the To go box herself. Of course I jumped up and poured it myself after I found her spooning the soup in the container. Why would he give a child a container to box her own hot soup is beyond me. I'm so dissapointed in this Olive Garden. Definitely not worth the $190 we spent here. Hopefully they get someone to check the restrooms regularly and they re-educate their cooks on what ingredients are in each dish oh retrain the waiters to not hand a to go container for a child to pour hot soup into by themselves. My family which was 3 different families will not be spending a nother dime here again. It's so sad because Olive Garden used to be soooo great! What happened?

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7:19 pm EST
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Olive Garden customer order

On 11/5/2017 at 5:15 PM. I placed an online order to go. Order #[protected] totaling $62.40. My husband went to pick up the order at 5:40 PM only to discover they came up short on noodles for both of our main entrees. My husband called me to talk with the hostess who attempted her best to persuade me to supplement the noodles with spaghetti noodles. I educated her that this wasn't the first occasion when we've acquired Linguine di Mare and propositioning us to substitute linguine with spaghetti noodles was fairly insulting. Unable to meet our expectations, the tone of her voice boiled down to "so what do you want." At that time, feeling insignificant, I requested that she placed my husband back on the telephone, and I asked him to leave. What I needed was my order satisfied or a courtesy call that could have provided me with an opportunity to go back online and search for different options instead of being put on the spot. It surely wasn't our fault that Olive Garden was understaffed as she noted and clearly poorly planned with product.

Signed...
Disappointed customer

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8:57 pm EDT
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Olive Garden service

We sat at the table for 5-10 minutes before anyone came to ask us if we wanted drinks, as soon. As they brought us our drinks they told us to move to a different table, we said no because we preferred a both, they then found another open both. So we packed up our baby and all of our belongings and went to the new table. We sat at the new table for about 10 minutes before they came to take our order. They did not offer us a wine sample or any appetizers. We placed our order and they brought us overcooked breadsticks and a salad, we finished our salad and bread sticks begore our entree was finished and we were not offered a second salad or more bread sticks. Once we got her attention again we asked for a second helping. We order the endless soup and the endless pasta and we were never offered a second helping. We sat there with our plates and drinks empty for 15-20 mins. They seemed to be avoiding us. We are very dissatisfied with the way we were treated and i dont see us coming back to this location in the future.

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7:42 am EDT
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Olive Garden unethical behaviour and negligence with the customers

On 10-21-2017 around 18:00 my husband ordered shrimp and scampi dish when he started to eat he saw that there was something very hard that he could have chocked on it (photo attached) he called the waitress (Amy) and she said that they had other complaints like that so she called the manager (Pam) which told us that they were looking for an other company to buy their shrimps and tried to explain. My husband said that it is dangerous to choke on this but it did not seem to bother her and that she will tell the cook. I think that they should not served a disk like that somebody could choke and die. Please let me know what you are going to do about this. I tried to find the head office phone number but I could not find it.
Ginette Primeau majesty.[protected]@sympatico.ca

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3:52 pm EDT
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Olive Garden food and service

My spouse and I went to the restaurant on 11/3/17 around 330pm. We had ordered the unlimited soup salad and breadsticks for myself, the unlimited pasta bowl for my spouse, and a spinach artichoke dip appetizer to share.

The soup had bland flavor to it, the breadsticks were over cooked and squished as well as no garlic flavor to it, tasted like plain bread.

We had paid our bill on the kiosk when we were almost done, and the server didn't tell us that once paid we couldn't still get the unlimited pasta bowl or soup, salad and breadsticks.

Neither me or my spouse had left the restaurant nor our seat for that matter so I don't get why we couldn't get another pasta bowl even though the bill is paid. It's unlimited and it was already put on the receipt.

Olive Garden is usually one of my favorite restaurants but recently I have disliked the 4 times I've gone to this restaurant and do not plan on coming back.

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9:05 pm EDT
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Olive Garden horrible customer service

Went in for my husbands birthday party as a party of 16 . When I approached the front I told one of the hostes that we would be needing a table for a party of 16 she continued to let a server know a party of 16 was coming in . The hostes then were talking to each other and began to laugh and she proceeded to let me know the wait was going to be 2 hours which seemed ridiculous considering it was a Thursday and there was hardly any people ? Obviously the wait was not 2 hours ! On a busy day not even is the wait two hours ! And when I told the hostes I would let my party know she didn't even provide me with a beeper she just assumed we were no longer going to eat there ? I just find it very rude to assume and two to lie just because they didn't feel like serving 16 people ! Really disappointing considering this is the oliver garden we visit the most but we no longer will be

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pobarjenkins
Minneapolis, US
Nov 03, 2017 1:54 pm EDT
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You definitely should have called ahead for a party that large. Even if the restaurant is not very busy, tables need to be rearranged and staffing needs to be sorted out. Two hours is not a long wait for a party of sixteen with no advance notice.

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7:50 pm EDT
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Olive Garden manager of wellington restaurant

I am disgusted! I went to Olive Garden located at 10280 Forest Hill Blvd in Wellington, Florida tonight with my friend. We had extremely poor service but that was not the worst of it. The heavyset manager PRESTON has a long black beard and was bringing food to the tables. His beard as you can see in this picture his beard is less than 12 inches from the food. This is a health hazard and I can not believe that your company would allow this. I told my friend that if he brought my food to the table, I would ask for the food to be taken from my check and would have left immediately. He was walking towards me and I took this picture. The bathroom was a mess with paper towels all over the floor and no toilet paper. What a filthy restaurant! This is a matter that needs immediate attention. I used to go to Olive Garden all the time but will not go back because of this experience.

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6:56 pm EDT
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Olive Garden service

My fiance and I went to our nearest Olive Garden today to have a nice meal to celebrate our anniversary. We left really dissapointed though. We waited for a few mins to be seated, which we don't mind so much but the girl who seated us and was supposed to be our waitress only came around 3 times before disappearing. She sat us down and asked what we wanted to drink, that's one. She came back to ask if we were ready which we were not so she left, that's 2. She came again a few mins later and took our order, which included a drink for my fiance which she didn't even card him for, that's 3 and that's the last time she came around. Two different people came to give us our food and later a nice waitress came by and asked if we needed more drinks ECT. I believe her name was Christina, the other girl that sat us I'm not sure what her name was but from the get go she seemed bothered that she even had to be there. This is the worst service we have ever received anywhere which is super dissaponting because my fiance is a waiter himself and he gives his best service to everyone and it was a special occasion that we wanted to celebrate at one of our favorite restaurants.

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3:00 pm EDT
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Olive Garden customer service

On October 31, 2017 at around 8:00 p.M., my two sisters and I decided to go to Olive Garden to celebrate one of my sister's birthday. We decided to go to Olive Garden because my sisters had never been there before. I have gone plenty of times with my boyfriend and never had a problem with the food or customer service. However, this day I had wished that I've never gone in there in the first place. We arrived at the restaurant and everything went smoothly. They greeted us and showed us to our table. The waiter, Paul R., Asked what we wanted to drink and brought our drinks once they were ready. He asked what we wanted to order, and I said that we wanted the unlimited pasta special. He asked if anything else, and we said no. This is when we start to notice his behavior change. He brings the salad and automatically adds cheese instead of asking if we wanted cheese or not. Usually the waiters would ask if we want cheese or not, and we would tell them when to stop at a certain point once they add cheese to the salad, but not in this case. He added cheese and stopped when he wanted. I would also like to add that the amount of salad that was in the bowl was very poor, before they would give us at least half of the bowl with salad. This time it was less than half full. It gave me the impression that they did this on purpose. This is when we started to notice the waiter's friendliness fade into passive aggressiveness. He placed the bread and a dirty plate that had some kind of oil on it. Still, we did not complain about it. We are not confrontational people when it comes to these things, but we were very hurt by the manner that the waiter treated us. The pasta came and we asked the lady to bring two plates and she said sure. As we are eating, the waiter comes and says we can't refill your pasta and salad if you are sharing. I was in shock because before this was no problem and nowhere in the special does it say that there is no sharing allowed. I told him I had no idea about it. He asked if we wanted to order anything else, and I said not for now. I lost my appetite after that and decided to leave. We were going to order dessert, but I honestly didn't want to buy anything else after the way we were treated. Despite the horrible service, I still tipped the man even though he didn't deserve it. The only thing that I can think of to compensate for this unnecessary and horrible experience is to get a refund. After that situation, I don't want to step into Olive Garden again.

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Update by yfernandez6
Nov 01, 2017 12:44 pm EDT

On October 31 2017, I decided to take my sisters out to Olive Garden for my sister's birthday. I took my sisters to Olive Garden because it was their first time trying out the place. The waiter, Paul R, greeted us and asked what we wanted to drink. He brought our drinks and took our order which was the unlimited pasta special. After we had order, we noticed that his friendliness suddenly diminished. He brought the salad which was very poor in quantity, the salad was not even half of the bowl full. The other times I have came there with my boyfriend it was full of salad, but this time it was not. It gave off the impression that they did that intentionally. As for the amount of cheese on the salad, usually the waiter asks do you want some cheese? And if we say yes, then he will add cheese saying tell me when to stop. He just automatically starts putting cheese and stops when he wants. He brought us one dirty plate, but despite that we did not complain. We were mostly in shock of the ill mannered way he was treating us. The lady brought the pasta, and we asked for 2 plates which were brought. Then Paul comes over to our table while we are eating letting us know that he cant refill the pasta or salad because we were sharing. I had only eating a little bit because I was not hungry, and my younger sisters were the ones that wanted to eat. I didn't understand why the passive aggressiveness from this waiter was directed towards us. I told him I had no idea. I had previously came to Olive Garden before, and there was no problem. After that we all lost our appetite and decided to leave. We wanted to get some more other things, but his behavior was unacceptable. We felt that we were mistreated because we had only order the pasta special, but regardless he should have been polite throughout the whole time we were there. He took our plates and said if we wanted to pay with a card or cash. I said card, and he told me to swipe and if I wanted to tip him to press a certain button. I wanted not to tip him at all for the way he treated us, but I still gave him a tip. I want a refund back from this horrible experience. It is rare for me to have experiences like this, but his behavior gave a bad impression not only to him as a waiter, but to the restaurant as well.

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Olive Garden food

I went to lunch at the Olive Garden in Ramsey NJ. My lunch had hair in it. Unfortunately I was really the only one concerned about this. I got new food well after everyone else was done and took it to go. On my way out I spoke to the manger who asked if I got a new meal. He should have known. He didn't apologize or try to pay for the meal.
All in all bad experience at a place we often go to. That will change even though one upset customer obviously doesn't matter to them.

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pobarjenkins
Minneapolis, US
Nov 01, 2017 1:30 am EDT
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While the waiter or manager should have apologized to you, they have no need to pay for the meal. They replaced your food, therefore you are responsible for the cost of the meal. The only situation where a refund would be due would be if you had not received new food.

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9:31 am EDT
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Olive Garden service just to be seated

We went to the Middletown Ohio store 10/30 at 6:15pm We were told there would be a 10 minute wait even though they didn't seem busy We took a seat another couple walked in 5 minutes later and were immediately seated within 5 minutes another couple walked in and was told there would be a 10 minute wait they walked in the bar and immediately turned around their pager went off to be seated! At this time we returned the pager and left but was told " oh you were next" We will not be back

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pobarjenkins
Minneapolis, US
Nov 01, 2017 2:23 am EDT
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Did you ask why the other couples were seated before you?

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7:31 am EDT
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Olive Garden the whole service was a disaster

I set up a party for my husband and decide to do at Olive Garden ( HUGE MISTAKE ) I call a week early and spoke with Manager Veronica, party of 30 for 7:30 on aSarurday night, she told me that she can't make a reservation but since she knew we were coming they would start to separate tables early, so the wait would be no longer than 15 - 20 minutes after we arrived ! We got there 7:25 and was only able to seat down at 9:45 I have never feel so embarrassed in my life, it was more than 2 hours wait some of our guests just left, I decide to walk on the back and the far back room was empty ... they told was close for night ... are you freaking kidding me ? I will NEVER in my life do ANY catering at Olive Garden ... because was not bad enough they were rushing trough out the food because now it's almost time to close, they didn't offer soup or salad, they just bring salad ( because it's easier ) I made my guests ask for their soup ... at the end I ask for them to serve the ice cream and guess what ? They didn't ... even though it was in my package ... I can't even say how horrible this experience was ... never again !

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Olive Garden food quality and price for serving size

Was at a local olive garden in Houston tx near NRG stadium and was talked into going by a friend and I ordered the chicken piccata, now for 15.99 I would have expected just a little more, than the 2 little chicken pieces that were on the plate they were no bigger than a dollar chicken sandwich from mcdonalds. Now on to the sauce it wasn't even close to a piccata sauce. It should have been listed as a weak white wine butter sauce. Very disappointing, now on to the appetizer the calamari was so overcooked it shattered when you put a fork to it...I wish I had taken a photo but for a total check of over 45 dollars not much bang for the buck. Been 15 yrs since I have been to one guess it will be a much longer run this time.

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Olive Garden general manager

One month ago I interviewed at the Leesburg FL Olive Garden. I was scheduled to meet with the general manager after meeting with the kitchen manager a few days prior. I was kept waiting for an hour in the lobby, and when the manager (Kelly) called for me she walked very quickly to a table in the back of the restaurant. When I arrived at the table she told me I had failed some sort of test. At the time I was wearing professional attire and was unfamiliar with the restaurant's layout. She said that despite my references and despite my prior employment at another Olive Garden I was only a good worker and she needed someone better. Darden should be made aware that they employ such a rude and denigrating general manager. This felt more like a personal attack than a job interview.

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Olive Garden Customer Reviews Overview

Olive Garden is a popular Italian-American restaurant chain that has received a lot of positive reviews from customers. Many customers praise the restaurant for its delicious food, friendly service, and cozy atmosphere. The restaurant is known for its unlimited breadsticks and salad, which customers love.

Customers also appreciate the variety of menu options available at Olive Garden, including pasta dishes, seafood, and steak. The restaurant also offers a range of vegetarian and gluten-free options, making it a great choice for those with dietary restrictions.

In addition to the food, customers also rave about the restaurant's affordable prices and generous portions. Many customers feel that they get a lot of value for their money at Olive Garden.

Overall, Olive Garden is a highly recommended restaurant for those looking for delicious Italian-American cuisine in a cozy and welcoming atmosphere. With its friendly service, affordable prices, and delicious food, it's no wonder that Olive Garden has become a favorite among many customers.

Olive Garden In-depth Review

Overall Rating: Olive Garden is a fantastic restaurant that consistently delivers a delightful dining experience. From the moment you step through the doors, you are greeted with warm hospitality and a cozy atmosphere.

Ambiance and Atmosphere: The ambiance at Olive Garden is inviting and comfortable. The dim lighting, soft music, and tasteful decor create a relaxing environment that is perfect for a romantic dinner or a gathering with friends and family.

Menu Variety and Quality: Olive Garden offers a wide range of delicious Italian dishes that cater to all taste buds. From classic pasta dishes to mouthwatering seafood and succulent steaks, there is something for everyone. The quality of the ingredients is exceptional, and each dish is prepared with care and attention to detail.

Service Efficiency and Friendliness: The staff at Olive Garden is known for their efficiency and friendliness. They are attentive, knowledgeable, and always ready to assist with any requests or questions. The service is prompt, and you can expect your meal to be served with a smile.

Pricing and Value for Money: Olive Garden offers great value for money. The portion sizes are generous, and the prices are reasonable considering the quality of the food and the overall dining experience. You can enjoy a satisfying meal without breaking the bank.

Dietary Accommodations: Olive Garden is committed to accommodating dietary restrictions and preferences. They offer a variety of vegetarian and gluten-free options, ensuring that everyone can enjoy a delicious meal at their restaurant.

Reservation Process: Making a reservation at Olive Garden is a breeze. You can easily book a table online through their website or by calling their friendly staff. Reservations are recommended, especially during peak hours, to ensure you have a table waiting for you.

Cleanliness and Hygiene: Olive Garden maintains high standards of cleanliness and hygiene. The restaurant is always spotless, and the staff takes great care in ensuring that all areas are clean and sanitized. You can dine with confidence, knowing that your health and safety are a top priority.

Location and Accessibility: Olive Garden is conveniently located in various cities, making it easily accessible for diners. The restaurants are typically situated in central areas, close to public transportation and parking facilities.

Customer Feedback and Reviews: Olive Garden values customer feedback and reviews. They actively listen to their customers' opinions and strive to continuously improve their services. You can find reviews from satisfied customers on their website or popular review platforms.

Special Offers and Promotions: Olive Garden frequently offers special promotions and discounts, allowing customers to enjoy their delicious meals at even more affordable prices. Keep an eye out for their latest offers on their website or social media channels.

Online Ordering and Delivery Options: Olive Garden provides convenient online ordering and delivery options. You can easily place your order through their website or mobile app and have your favorite dishes delivered right to your doorstep.

Loyalty Program: Olive Garden offers a loyalty program that rewards frequent diners with exclusive perks and discounts. By signing up for their program, you can earn points for every visit and enjoy special benefits.

Social Media Presence: Olive Garden has a strong social media presence, engaging with their customers through platforms like Facebook, Instagram, and Twitter. They share updates, promotions, and mouthwatering food photos, keeping their followers informed and entertained.

Sustainability and Ethical Practices: Olive Garden is committed to sustainability and ethical practices. They source their ingredients responsibly, support local farmers, and strive to minimize their environmental impact. They are dedicated to making a positive difference in the communities they serve.

Corporate Social Responsibility Initiatives: Olive Garden actively participates in corporate social responsibility initiatives. They support various charitable organizations and community projects, demonstrating their commitment to giving back and making a meaningful impact.

Staff Training and Professionalism: The staff at Olive Garden undergoes thorough training to ensure professionalism and exceptional service. They are knowledgeable about the menu, attentive to customer needs, and always maintain a high level of professionalism.

Business Hours and Availability: Olive Garden operates during convenient business hours, typically opening for lunch and dinner. They are open throughout the week, including weekends, ensuring that you can satisfy your cravings whenever you desire.

Parking Facilities: Olive Garden provides ample parking facilities for their customers. You can easily find parking near the restaurant, making it convenient for diners to access the establishment.

Additional Amenities or Services: In addition to their delicious food and excellent service, Olive Garden offers additional amenities such as private dining rooms for special occasions, catering services for events, and gift cards that make for perfect presents.

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Contact Olive Garden customer service

Phone numbers

1 877 500 9706 +1 (800) 248-4935 More phone numbers

Website

www.olivegarden.com

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