The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Old Warsaw Restuarant Dallas / Ripp off on charges and service

1 2610 Maple AvenueDallas, TX, United States Review updated:
Contact information:

We had reservations for a Valentine Dinner. Cost per person $69.95. Five course menu. Service for rude and food was cold. Arrived at 8:45 and served until 10:20. Ladies dish was cold and tough. Ask for Manager and he was insulted and turned away half way through conversation. This is the rudest manager we have every encountered in the restaurant business. We tried to talk to him again when we left but Manager was still rude and did not want to hear about it. He had his money and we where a sad couple on Valentines Day spending over $200.00 for bad service and bad food.

Sort by: UpDate | Rating

Comments

  • Ke
      3rd of Aug, 2011
    0 Votes

    This was the worst experience at a restaurant we have ever had, and Al was the worst event planner we have ever come in contact with. He did absolutely nothing but lie to us about everything from the air conditioner in our limo (for 18 people) getting fixed before our trip home, to lie to us about having the wine room reserved for our parent's anniversary dinner. We reserved the wine room and specifically requested dinner menu #3, and we were seated in a corner of the restaurant and made to order from menu #2. This was our parent's 53rd wedding anniversary, and Al, as well as the wait staff knew this, and they did NOTHING to acknowledge the fact that we chose The Old Warsaw to celebrate it. No special cheer, nothing at all!! The food was absolutely wonderful, but the whole evening was dampened by Al's lack of professionalism, as well as the wait staff being very incompetent. Yes, the waiter kept giving dishes to people who didn't order that particular dish!! To top it off we had to ride back home in the same limo that had a broken air conditioner, and a tire blew out at 10:15 on interstate 30. The limo driver (limo contracted through Old Warsaw) did NOTHING except drink a beer, smoke a cigarette and asked us if we knew where the jack was. Finally, 45 minutes later another limo showed up to take us home, and the air conditioner worked!! We were wondering why they didn't send us home in this limo to begin with. What started out to be a wonderful anniversary celebration for our parents, ended up to be a laughing matter. We will never return here, nor would we ever recommend this restaurant to anyone.

Post your comment