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Old Navy / online ordering

1 United States

Placed an order online. Old Navy website duplicated the order. As soon as I realized their mistake, within 1 minuute, I called to cancel one of the orders. 24 hours later I get emails with shipment information on both orders. Called customer service again and got a "so what, tough [censored]" attitude. Will never order from Old Navy again. Website is broken, customer service is a joke. In the website they have instructions on what to do if you need to cancel an order, dont believe it, they won't/can't cancel an order. It's lies.

Jan 28, 2019

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