Olan Mills / Customer service is non responsive
The company's advertisment logo "Olan Mills " in bright gold leaf was printed ON TOP of my face in some of the prints. I got to thinking...'why did I just pay nearly $200 for a set of photos of me and then have to put up with THEIR logo anywhere on something I had paid for?"
It would seem to me that if the studio wanted me not to forget them they could have put their name and address on the back ot the prints.
I called them and the short story version was they had to protect their copywrite and it was a LAW that the logo go on the front, not the back of the photo and if they didn't put it on they would be breaking some kind of law. (Sounds like Bull [censored] doesn't it?) I asked them to send me a copy of the law and also a copy of our contract that showed I had agreed to their icon on the front of the photos.
The representative had no answer for that so said she would ask "Mr. Olan, the owner" if he would allow my photos to be printed with no icon on the front and I would be called back.
I was indeed called back by someone a little bit up the food chain and he very haughtily refused to reprint the photos without their logo on the front because of the copywrite laws yada yada yada. I mentioned that I had just reviewed all of the professional studio photos I had of me over the last 50 years and none of them had any kind of a corporate logo on the front side of the picture. I said I wanted my money back and eventually I was sent a return label.
I have decided to keep these stupid photos and am happily pointing out their public relations stupidity where ever and whenever I can.