Olan Mills / Terrible experience
I being a new mom wanted to photograph every stage of my daughters life. So at three months we decided to get her first professional pictures taken. If I would have only known what we getting into. So in November of 2008 I made an appointment. When I called I told them that I had a coupon and told them what it said. I asked if I could split up the package to be two poses and just pay extra. I was told that was fine. So we took her in for the appointment we made. We arrived early so that I could feed her and be ready right at our appointment time. So our time rolls around and we weren't called back, 15 minutes, 30 minutes, 45 minutes. Finally after more than 45 minutes later and with one tired baby we were called back. The photographer was great and really worked with her. Then after taking the pictures we had to wait another 40 minutes to even pick them out. When it came to picking the pictures I told them what customer service said about splitting the package up and the lady taking care of us, said that wasn't true we couldn't do that. So long story short we end up paying almost $200 in pictures. A few weeks later we go to pick them up and there was some missing including some personalized portrait cards. So I complain about all the problems I've had and how I am never coming back there.
And after all that, they tried to sell me extra sheets the lab 'accidentally printed', give me a break. The lady says that she will place the order for the rest of the pictures that did not arrive and it will be a few weeks for pick up. I told her that I shouldn't have to pick them up because it wasn't my mistake and I live over 30 minutes away. She said that they don't ship things. A few minutes later I call Olan Mills customer service and the guy gave me the number to the district manager. Of course like everyone elso says, it is a voicemail. I call multiple times and no call back. So I call customer service again and they said that they aren't able to give me the district manager's boss's number but they can take my info and forward to them. Surprise, I never get a call from them either. A few days after the rest of the pictures came in my mom was in Sanford and offered to pick them up, so when she does we find out that they aren't personalized. All the portrait cards said on them was 'Emma' and when my mom said something to her about it. The lady told her that I declined getting them personalized. Yeah right lady, like I would do that! Give me a break! I tell everyone that I can not to go there. It is absolutely pathetic what they call customer service.
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