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4.5 669 Reviews

OkCupid Complaints Summary

14 Resolved
85 Unresolved
Our verdict: With OkCupid's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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11:27 am EDT

OkCupid a list account

I have been denied access toy account, username: bobbyloose, allegedly due to "technical problems" for over a week during which my account was renewed via payment by Apple Pay. I am a retired attorney and have no better use of my time currently than to file an enforcement action against OkCupid in appropriated regulatory agencies or Federal District Court ... or the like.

My name is Robert Eisen
Address: 7340 Hampton Boulevard
B3
Norfolk, VA 23505
Phone: [protected]

Thank you.

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6:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

OkCupid moderator [protected]@okcupid.com

Was he the final say so in this ? Is he the boss? He takes down my profile because he cannot keep up with the scammers I have been reporting to him? talk about a defeatist attitude.
I really would like my account reinstated and for an apology from Sav...whoever he is!
I have been on this site 3 years, and have never had such an issue before. There is always the first time, admittedly, but just because OKCupid cannot monitor the users on their website, they cannot subject legitimate users, abiding by its rules, to their own personal vendettas

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8:23 pm EDT
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OkCupid profile should be taken down!

Profile name: pasher3776 This man is a professional con artist. His REAL name is Phillip Demetrius Reynolds and he was in prison in MI for 10+ years for breaking and entering. Now he uses OKC to scam single women out of their money, takes credit cards, etc. He is NOT a lawyer, he does NOT coach football! He is now working out of the Douglasville, GA area but he took $$$ from several women in TN and MI. OKC should take his profile down because otherwise you are supporting his criminal activity. He actually doesn't even control the profile, his associate writes to women and feeds him the info. and sends him out on dates. It's a crime ring! Below is his mugshot from 2009 arrest but if you search his real name several mugshots come up. Does OKC want the reputation of being the site for criminals and con artists?

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8:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

OkCupid someone created my fake account on okc

Hi guys sheetal ghevande here.
Someone creating my fake profile on okc
And they mention my personal no on that account I got a many call now getting irritating
Please close my account
Full name : sheetal ghevande
Email id: sheetal.[protected]@gmail.com
Contact no : [protected], [protected]
Please help me out of from this situation.
Please close that account

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fake account

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11:14 pm EDT

OkCupid scammer - male member

There is an OKC member who I believe is a scammer. He calls himself Patrick Stewart; his email is: [protected]@gmail.com.

This man states he is a widow and an oil merchant, so not available to meet. Asks to switch to personal email, within a few OKC messages. Professes his love even though you have never met; says he can't wait to meet; all stuff that raises red flags.

Within six weeks this man, Patrick Stewart, sends me an email saying he was in danger and needs help getting money. A part of the email's text is below:

"I had to run into for my life, I have lost everything including my documents. For fear of being kidnapped I have been given refuge by a local Christian family, the they plan to help me cross the border so I can escape. I don't have any funds on me to enable me make this escape. I want you to help me receive my payment of 2, 000, 000 dollars on my behalf from a company in Dubai i sold oil to. so you can send me some to me by PayPal for my escape from here. I have nobody to turn to. Communications is basically lost here, they attacked a hotel I actually slept there yesterday, lot of foreigners are injured. I believe in you to assist me."

Clearly a scammer. Please be warned.

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Update by NoFoolforYou
Jun 04, 2017 12:27 am EDT

Scammer on OKC - "John Davis".

A profile on OKC was made by a person calling himself "John Davis" and stating he lived in Weston, MA. John Davis wanted to immediately switch to personal email, stating he was too busy and getting too many messages to use OKC. His personal email that he gave me was: "mrdavis2311@gmail.com". He also gave me his cell phone number: [protected] . He professed his love and strong desire to find the right women and meet when he returned from overseas work in the oil merchant field.

I emailed John Davis telling him "there is no record of you owning a condo in Weston, and the phone number you gave shows up as a land line in Plainville NJ." I also told him I was going to report him as a scammer. He has not responded; and seems to have retired his current OKC profile.

Don't be fooled thought. I am sure he will be back. Be careful and be smart, while enjoying the online meeting world.

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jjlep
, US
Aug 19, 2017 11:07 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Patrick Steward is a scammer. After talking to him for a month, he asked me to send him money for a business deal, that he make a mistake on the cost, which I did not do. He used the email patrickceo921@gmail.com, said he was a widow with a daughter and grandaughter. And when I would not send him the money he requested, he tried to get me to send money to his daughter for living expense. And when I again refused he stopped contacting me. Had no phone contac, or video chat. Just e-mails and directed me from the ok cupid site in a matter of day...

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T
6:08 pm EDT

OkCupid overseas man/woman... con artist...

A person by the name of Lee Josh Brian or username Godsdeal. He convinced me that he wanted love and it was almost instantaniously. He said he was enlisted in the army, was the father of a 10 year old daughter, stationed in Afghanistan and spoke of love and commitment. Then, he casually asked for money, which I did not have at the time. So no funds were exchanged. Then two weeks passed and he asked me for money again. I started investigating his credentials a dflu d that this is a common scam. So, I have yet to contact the police but intend to. I just thought maybe it's something you all need to investigate.
I can be reached at [protected]@yahoo.com.
Thank you,
Tara L. Segerstrom

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9:12 am EDT
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OkCupid im having a problem with my messages. they aren't going, through I cant receive messages

I'm having a problem with my messages. They aren't going through, I cant receive messages, it was ok till two days ago on 13.04.2017 but now its not working my messages rent getting through and I cant even receive messages. I tried to open a new account but I cant.. I sent a message to the support team but still i'm having the same problem.
Can someone please help me

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1:31 pm EDT

OkCupid non response on "suspended" account

I was on OK cupid for about 2 days. All of a sudden my account is suspended. I have sent 2 mails via the feedback form and have received absolutely no feedback. This is the absolute worst site. on top of it all, I have read through their terms and conditions and I have done absolutely nothing wrong. the worst site in the world. worst customer service. At least tinder response.

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Pkovalski
, US
Aug 28, 2018 8:24 pm EDT

OMG, ME TOO! I have been using the site for over 10 years. I am also a paying member. All of a sudden I'm suspended and there's no e-mail saying WHY? I contacted them twice and they haven't written back.

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Scott LaForce
, US
Aug 16, 2018 1:09 pm EDT

Same here! It's infuriating because we trust these sites with our intimate details and photos and they're allowed to just suddenly kick us off.. gives the sense that they're stealing our info and locking us out of it! It should be illegal. I, for one, will never use a dating site again... done with all social networking websites that collect my personal information. They're way too powerful and way too sketchy in the ways that they treat users. Not to mention, WAY TOO RICH!

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OKcupidsucksmore
, US
Aug 28, 2017 12:28 am EDT

Same problem; I haven't even sent any messages or replied to any post! I just liked and bookmarked a few profiles and answered about 300 questions of them on different topics; nothing on my profile was offensive in no possible way. But I'm banned for some unimaginable reason! It's really disrespectful that they don't even explain the reason for banning you. We need an alternative to this ------ site.

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I
8:06 am EDT

OkCupid just a bunch of scammers!

I was cheated and no one from OkCupid offered me help.
I met a lady on OkCupid and I really thought that she was real, she sent me many pictures and told that she liked me. I sent her gifts and few times I even sent her money. One day she told me that she wanted to come to my country but she did not have money and flight was very expensive. So I sent some money.
She did not arrive and I even went to the airport to meet her! Then she said that she had some family problems and that was the reason she missed her flight.
Then she simply stopper replying and when I finally realized that my love was a liar and scammer I contacted OkCupid support and asked for help. Instead of helping me they blocked my account! That tells a lot, I think site owner and these thieves are working together. I don't see any other explanation. Avoid!

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9:27 am EST

OkCupid unethical behavior

I am an old member. I was once on your dating site. I had to get my email changed and phone number changed because of one of your members. He go by the profile Ayapi who is 51 years of age, and he's located in Sydney, Australia. He has been on your site since 2015. That's when I was on there. My name is Nakesia Saulsberry. He would ask me for sexual favors, wanted me to send him naked pictures, come visit him. He would ask for money, and was quite verbally abusive. I had to change my cell phone number a month ago and my email because he was harassing me. He would call and message me wanting me to send him naked videos of me. He would send me sexual messages. If I didn't want him, then he would call me nasty names. Yet, he is still on your site. Another woman or two complained about him. He has a site with young girls naked and young women. He has a sex website. The man is a lunatic. I don't think those pictures are really him. He has naked pictures on your site. He's not the only one. I went out with 3 guys on your site that were from out of prison from stealing lots of money from elderly people and one almost scammed me out of money. You all are not trying to protect your members at all. That is why I left your site. It is filled with dangerous men and perhaps women too

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8:35 am EST

OkCupid this site is ridiculous

I used OkCupid for a long time. I can't say that I was 100% satisfied, OkCupid definitely is not the best dating website. I was a long time user and used to it, that's why stayed on OkCupid.
Three weeks ago they banned and closed my account. I have no idea why and they do not reply to my messages and phone calls. I tried to make a new one but it seems that their site remembers users IP and it doesn't allow you to register twice from one and the same IP. I want to get my account back!

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OKcupidsucksmore
, US
Aug 28, 2017 12:32 am EDT

Same problem; I haven't even sent any messages or replied to any post! I just liked and bookmarked a few profiles and answered about 300 questions of them on different topics; nothing on my profile was offensive in no possible way. But I'm banned for some unimaginable reason! It's really disrespectful that they don't even explain the reason for banning you. We need an alternative to this ------ site.

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F
5:10 am EDT

OkCupid stolen pictures

Decided to try OkCupid and there was something wrong about this website. I was chatting with three girls and their behavior and questions and texts, everything was strange. I felt like I was talking to a robot. Then I made a little research and found out that there are many fake profiles on OkCupid. And these guys steal photos from Facebook to create more fakes! This is absolutely illegal and sites like this one should be investigated and shut down!

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4:13 am EST

OkCupid very sad

This dating website was great for love but ended up just being a bunch of people who just want sex. I signed up a long time ago and really enjoyed spending time on this site. No one really wants to make a connection or do the work or relating. It's just people who want to make a small effort to get women into bed. I deleted my account already because I was really disappointed. I don't recommend this site, because it's really not for love or some sort of relationships. I'm very upset that this happened to Okcupid.

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2:24 am EST

OkCupid don't waste your time

This website is pretty creepy. When you join OkCupid you have to answer some questions and questions are quite strange. There are several questions about bullying at school and victims of abusive relationships. I wanted to skip that part, but could not do that. I don't know the reason, maybe there was some kind of bug. When I finally completed my profile I received about 30 messages from different people. I was only interested in locals, but messages I received were from people from all over the world. Many were clearly not who they said they were, and all wanted to know my private email addresses, some asked my real address! It was easy enough to unsubscribe.

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7:14 am EST

OkCupid terrible service

I had a profile on OkCupid website but only later I realized how horrible and disgusting this site was. I received very abusive emails from some lady. That was an old lady, about 70 years old, looking for young partner. How disgusting is that! I told her that I'm not interested in grannies. I just pointed out how wrong she was about me and should search for someone her age. I got my account deleted by the site. I received a message from OkCupid support stating that I was reported and blocked. But now I'm actually glad that my account was deleted, because this site is just a waste of time.

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Bosco3333333
, US
Feb 15, 2016 10:10 am EST

Above: FTC not FCC

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Bosco3333333
, US
Feb 15, 2016 10:09 am EST

The new format change is backwards, not good, useless. When I went to see if I can write directly to them I found no way to give them my thoughts. They seem to want us to feel like family but there is no manner to contact them as they hide and try to gain as much economically as possible before we catch up to their unscrupulous profligate genre. Perhaps right now is the moment to begin a class-action complaint directed to FCC re: okc. They are quickly going the way of plenty of fish and losing subscribers daily. I have (in the past) sent them a few good paying clients whom I shall advise to cancel their subscriptions post haste. My blog, a consumer-style blog, (Google ad says I have more than 650k readers) will be filled with what has happened in okc. I like to feel that my blog and four others were instrumental in deleting Radio Shack from the market. At least we sent their stocks into the dumpster...legally. Too bad.

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B
9:38 am EST

OkCupid horrible!

I was a member for about 3 years. I have some problems with OkCupid customer service. I uploaded a new photo, but it got banned. I tried one more time, but was banned again. I was pretty sure was aligned with their terms of service. This was my latest photo and I use it on other website, and only OkCupid bans it for no reason. When I asked and complained about it they refused to reply. There are many horrible pictures on OkCupid and a tons of them are ten times more offensive than just a picture of my face. Well, my face is not that ugly, so I have no idea why are they doing this to me. Stupid website.

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8:34 am EST

OkCupid scammers!

I joined this site and even before completing my profile I many messages from men. I thought they just liked my photo, because there was still no information about me. When I finished my profile I answered all the messages. I met five men there. And they all looked like fakes to me. All looked like models, claimed to be successful businessmen, had expensive cars and huge houses. They all insisted on getting my address and phone number. Then they told that they are in love with me, that I'm the cutest girl they ever met. The most interesting part was that they all were in the diamond business. Well, they had different photos, but there was one person behind them. They also told that they live in England, but they very quickly exposed themselves as very poor English speakers. Horrible site! I deleted my account the same day!

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paulaa655
, US
May 19, 2016 2:26 pm EDT
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Any other women hear from this man named Scott? Im wondering if he a scammer

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Tracy Jenkins Wood
, US
Mar 29, 2016 12:54 am EDT

I was getting catfished by a man who said he was 58 years old living in a town about 30 miles from mine. He was from Germany (yeah right). He had to leave the next day after messaging me for a contracted job in Ghana. He had to fly to Frankfurt first to see his family, mom, brother, niece. He was going there to work on an environmental job working with the teaching the natives how to manufacture their own fuel for cooking because they are clear cutting the forest. Long story short, been talking with him for about 3 weeks now. He had me...I was being hooked. I was the most beautiful woman he had ever seen. Would text with me twice a day early morning and late at night because, don't cha know it's 7 hours ahead in Ghana? He was very religious at first using God and religion and the importance and then started sort of s**ting with me. Sent me 2 doz. long stem red roses. Yesterday started asking me about sending him a cell phone. I did a reverse look up for his phone and it's a land line in San Diego. Did an IP look up and all emails were sent from a location near San Francisco. Said he lived in an apt. near by buy it was a large Condo that is conveniently on the market for sale. Those roses he sent? Bought and paid by a fraudulent card. Glad I didn't fall for anything else...knew I smelled a rat a while back but was enjoying the conversation. Be careful, check you facts. Going to report this tomorrow. Don't think it will do any good to report to OK Stupid, they won't care. Here's this poor man's picture...some how I just don't think it's the right guy...says his name is George Rotzell.

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K
10:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

OkCupid what is okcupid.com's corporate phone number?

No phone number available on website. I spent over two hours jumping from one deep hole to another, never getting a phone number. Asked specifically for okcupid corporate phone number to report a scammer. No phone number! Just run around to nowhere for nothing, in and out if "support"";contact us: about us. Unbelievable. If you have a phone number please email it to me @ [protected]@hotmail.com. I was scammed, by what I have chosen to call a" hoocher."those that prey on the loving, caring people who are alone in this world as far as a partner stands. I know it is rampant. We need to be as viral as the hoochers evil that is viral. Why provide for them such a lucrative business. Make it super hard for them to get by with their set up. Shorten their life. If they're not legit, they won't stand the heat. I know there are lots of"me"s" out their who wanted someone to hang out with to share space on this earth with. I've been on my on for years, i'm used to it but don't lose hope either. My experience has given me a passion to become proactive politically regarding the "hoochers". I will have more information about that at a later time. Please if you know someone who is online dating on any site, on penpal sites or any other avenues hoochers may be using., have them talk about their connections always. Direct them to the email provided. I will respond I am supportive and do not believe in shaming someone for a mistake. We need each oth. Er here on this earth. It's our responsibility to be a part of our own self protection and that of our loved ones everyone on this earth has a right to be treated with respect and honor if they are respectable, honest, people. It's not about how much money a person does or doesn't have, it's about their words matching their actions, their integrity being deeply rooted; about the general care for our fellow human beings. No more victims no more business for the hoochers" please share this message or write your own experience add your email, and become part of the support system. Email me for more information. Thank you for your time. Anybody got that phone number?

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8:11 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

OkCupid scammers

Daily scammers with unpaid monitors... could easily prevent with NEW profile date started and highlighted as "NEW" or charge men a one time verification fee? to warn the woman... I report to "unpaid" monitors DAILY, and with 24-48 the profile is gone... this happens 2 or 3 times a day... only fake/scammers and old farts for woman over 50! Waste of time!

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Elizabeth edwards
Halifax, CA
Jul 21, 2009 7:47 pm EDT

My service provider tells me I am receiving nuisance texts from OKCupid and that each one of them costs me $1.20. Sometimes I get three a day. Who are these people? I never asked for this!

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4:22 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

OkCupid staff robot having a meltdown

For the last 3 weeks or so, I haven't been able to log into my Ok Cupid account. Still not 100% why that is, but every time I tried logging in via the Ok Cupid app for iPhone, a message would come up at the top of my screen saying in bright pink letters, "Staff Robot has had a meltdown, please try again later". I have new tried logging in via the website online on my laptop and every time I tried that, the exact same bright pink message would pop up at the top.

Yesterday, I attempted to log in onto Ok Cupid by using the Safari Internet on my iPhone. I put in my username and password and it looked as if it was loading and actually letting me onto my account, only to come up with a message saying that there was some sort of problem with my entire account and that if I wanted to send feedback about the incident, I could click on a link and complain.

I haven't had anything back as of yet, but it is starting to really piss me off that it isn't working for me, as my friend has an account as well and she said that it did briefly not work for about 2 days, but since then, its been working absolutely fine for her.

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Ghost1335
,
May 17, 2019 12:22 pm EDT

It's because they don't like you, as simple as that. You were rejected just like me. The technical difficulties message is just an excuse.

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konnon6
, US
Jan 29, 2016 2:55 pm EST

There are so many fake profile on this web site and never checked out.
Its not a free web site after a short time they drop you if they can't make money from you! False advertising And you get no help from any in
costomer service.

OkCupid Customer Reviews Overview

OkCupid is an online dating platform that uses a unique algorithm to match users based on their answers to various questions about preferences, values, and interests. The service offers a range of features including profile creation, message exchange, and the ability to like and browse other profiles. Users can access OkCupid through its website or mobile app, with options for free basic services and premium subscriptions that unlock additional functionalities. The platform is designed to cater to a diverse audience seeking different types of relationships.

OkCupid In-depth Review

In summary: OkCupid stands out as a user-friendly dating platform with a strong emphasis on individuality and inclusivity. Its comprehensive sign-up process and sophisticated algorithm contribute to more meaningful connections. While the site offers robust free features, the paid memberships unlock additional benefits. OkCupid's commitment to safety, privacy, and a diverse user base makes it a commendable choice for singles looking to find genuine connections online.

Overview of OkCupid: OkCupid is a well-established online dating platform that prides itself on using data-driven methods to foster meaningful connections. Its inclusive approach to dating allows users to express a wide range of preferences and identities, catering to a diverse audience seeking various types of relationships.

Ease of Use and Website Navigation: The OkCupid website boasts a clean, modern design that makes navigation straightforward. Users can easily access their profiles, messages, and matches, with all features clearly labeled and accessible with minimal clicks.

Sign-Up Process: The registration process on OkCupid is thorough, asking a series of questions to better understand users' preferences and personalities. This detail-oriented approach can take some time but ultimately contributes to more compatible matches.

User Profile Quality: Profiles on OkCupid are detailed and allow for a rich expression of individuality. Users can answer a variety of questions and display their answers publicly, giving potential matches insight into their personalities and values.

Matching Algorithm and Search Functionality: OkCupid's matching algorithm is one of its strengths, using the answers from the sign-up questionnaire to calculate compatibility percentages. The search functionality is robust, allowing users to filter potential matches on a variety of criteria.

Communication Features: Members can send messages to other users, and the messaging system is designed to prioritize connections with higher compatibility scores. However, only mutual likes allow for open conversation, which helps reduce unwanted messages.

Diversity and Demographics of Users: OkCupid is known for its diverse user base, with a wide range of ages, orientations, and backgrounds represented. This diversity is a core part of OkCupid's ethos, which is to accommodate all singles looking for meaningful connections.

Safety and Security Measures: The platform takes user safety seriously, offering various tools and guidelines to ensure a secure dating experience. Profile verification and reporting features are in place to maintain a respectful community.

Privacy and Data Protection: OkCupid is transparent about its data practices, with a comprehensive privacy policy outlining how user information is used and protected. Users have control over their privacy settings and can limit how much of their information is visible to others.

Pricing and Membership Options: While OkCupid offers a solid free version, it also provides premium memberships—A-List Basic and A-List Premium—with additional features like seeing who likes you, more search options, and no ads. Pricing is competitive with other dating platforms.

Customer Support and Service: The site has a detailed FAQ section and offers email support for more complex issues. Response times can vary, but the support team is generally helpful in resolving user concerns.

Mobile App Usability: OkCupid's mobile app mirrors the functionality of the website and is well-designed for on-the-go use. It maintains the same user-friendly experience and is available for both iOS and Android devices.

Success Stories and User Testimonials: Many users have shared their success stories, crediting OkCupid with helping them find significant others and even spouses. These testimonials can be found on the website and serve as inspiration for new users.

Unique Features and Innovations: OkCupid stands out with features like the Double Take, a Tinder-like swiping interface, and the ability to see public question answers on profiles, which adds depth to the matching process.

Community Engagement and Social Media Presence: OkCupid has an active blog and social media presence, offering dating advice and insights into the dating world. Their engagement with the community helps keep the platform relevant and user-focused.

Pros and Cons: Pros include a data-driven matching system, inclusive and diverse community, and rich profile information. Cons might be the lengthy sign-up process and the fact that some features are locked behind a paywall.

Final Verdict and Recommendations: OkCupid is a solid choice for those seeking a personalized and inclusive dating experience. Its attention to detail in profiles and matching makes it suitable for users who are serious about finding compatible partners. We recommend taking full advantage of the free features first, and considering a paid membership if you're looking for an enhanced experience.

How to file a complaint about OkCupid?

Here is the guide on how to file a complaint or review about OkCupid on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with OkCupid in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with OkCupid. Mention key areas, transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide users effectively through the process of filing a complaint or review about OkCupid on ComplaintsBoard.com. Remember to use simple language and provide comprehensive guidance.

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+1 (646) 216-8762

Website

www.okcupid.com

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