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CB Repair Services Review of Ohohna Heating and Ir
Ohohna Heating and Ir

Ohohna Heating and Ir review: ac

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4:10 am EDT
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Hello
My ac was replaced with a new compressor approximately around May 4, 2017. This was my 3rd replacement in less than two years. Two weeks after replacing it the compressor went out again. The same scenario from the previous two. Originally the technician quoted me one price for freon and then went he fixed it a totally different price. This technician lost me then because I knew he couldn't be trusted. Called AHS for a recall on ac and the same technician told me the compressor was locked. This was on May 18, 2017 and that he would order. I asked him if it would be fixed by May 30, 2017 because I close on this house. He said should not be a problem. Called AHS on Friday May 20, 24 7 or May 21, 2017 to get an update and the technician had not updated anything and the gentleman I spoke with assured me that he would call them and then call me. This never happened. I called the company on Monday May 22, 2017 and was told by the supposedly secretary that the part had been ordered but couldn't give me an arrival time. I then called AHS and was told that the technician had not called it in, so the representative called the office and was told by secretary that he was not responding to her. AHS representative told me that she requested that the technician update information and to call me with the update. All day I never received a call from technician, so I called AHS shield back around 8:30pm that night to inquire as to whether or not he updated. To come to find out he updated requesting warranty information. This part was never ordered and the representative advised me to call back on Tuesday May 23, 2017 during business hours so that they can contact the technician for more information. Mind you so far I have spent over $500 in hotel expenses because I live in the south and my home has been up to 96 degrees. I also have a closing coming up and this is the memorial weekend approaching. I have never wanted to use this company ever. He was sent out to me years prior and I didn't care for the lack of knowledge then. I need this rectified with a sense of urgency because if borrowers choose not to close until fixed I will lose contract and my earnest deposit on home that I am purchasing! I hope AHS shows in some manner that they absolutely care about the customer and follows up with this by correcting this.

Sherri

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