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OFW / wrong item delivery!!!

Hi to all...i bought one laptop keyboard to lazada and its supplier is LUCKYN8NE located at Binan laguna. Their supplier advertise the information in details with its picture toshiba L755 Keyboard. So i returned the keyboard to Lazada with their corresp9nding receipts and accessories and reason out that this keyboard is wrong model. After two days lazada sent me text that i reason out change of mind which i was surprised bec i didnt say that word in my report. So i was upset cause they will send again that keyboard back to me. According to their terms and c9nditions i am eligible to have a refund cause my reason is wrong model delivery. What should i do any action can i make. I took a picture that their supplier keyboard is wrong model against their advertise picture.

Al
Nov 17, 2017

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