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Cayman National Bank
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www.caymannational.com
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1.7 6 Reviews

Cayman National Bank Complaints Summary

1 Resolved
5 Unresolved
Our verdict: With Cayman National Bank's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Cayman National Bank reviews & complaints 6

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11:32 am EST
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Cayman National Bank atm

Atm stole my card, did not even register it accepted my card. 12/14/2023 at airport atm

Update - Janet (manager) spoke to me and was able to get a technician out and with the correct identification (passport, drivers license and mobile app showing card #) I was able to get my card back. Issue was fully resolved within 2 hrs well in time for my flight. Thank you.

Claimed loss: My card and access to my money

Desired outcome: My card back immediatelyUpdate- card was returned

Confidential Information Hidden: This section contains confidential information visible to verified Cayman National Bank representatives only. If you are affiliated with Cayman National Bank, please claim your business to access these details.

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12:02 pm EST
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Cayman National Bank Cayman National Online Banking

Cayman National Online Banking is BAD, I mean really, really bad

Especially the new one with OTP codes and cell phone apps,

Most of the time is down and when is up it doesn't functioning properly

If I lost my cell phone I wouldn't be able to have any access to my CNB accounts any more.

If I am not in country which have phone roaming with Cayman I wouldn't be able to have access to my CNB accounts

If I am not in Cayman I most likely also I wouldn't be able to have access to my CNB accounts because the damn OTP system is down again and the IT team is busy with something else or it just not there

Desired outcome: Please find (and hire) some real IT professionals and stop torturing people.Put back the old online access system until some proper one take a place.

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7:49 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cayman National Bank no customer service

why this bank hiring a non proffesional tellers. not only one teller but most of them..at first they give me hard time to open an account to them.why do they have to ask two reffence letter if the person is just come to the island, that doesnt make any sense..
whenever i come to deposit whether in me or in my boyfriend's account.i always forgotten what was our account #. and so his old PO Box #, cause were using a new one. this happened today this morning, 17 dec around 12pm to go at savannah Cayman National Bank.their was a teller # 601 i greeted her good afternoon and no reply.she is asking too much questions.asking me if i dont know whats the accnt.# i said no i dont remember and asking me again what was my boyfriend's PO Box#. i tell her my own PO Box#. and she tell me it wasnt and she was asking me again like 3 times about it. and she was making face at me.. and i call my bf to deal with her bec i cant take somebody who is rude and no customer service.. and after that she handed the depositors receipt to him but i was the one who handed the money to her and without saying thank you..thats why i dont use my account to them bec they dont give a nice service to the customers. someties they already see the lines was so long and they still slow like a turtle. no greetings when you reach at tellers area, no thanks after gettting your money..thats why your bank dont reach that level where you could be the best bank of the island..worst bank ever thats what youcould only get.

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Is Cayman National Bank legit?

Our verdict: Complaints Board's thorough examination reveals Cayman National Bank as a legitimate entity with notable strengths. Despite a 16% resolution rate on customer complaints, which invites a closer look, Cayman National Bank stands out for its commitment to quality and security. Clients considering Cayman National Bank should delve into its customer service record to gauge compatibility with their expectations.

Cayman National Bank earns 91% level of Trustworthiness

Perfect Trust Endorsement: Cayman National Bank achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Cayman National Bank. The company provides a physical address, 7 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Caymannational.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Caymannational.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • While Cayman National Bank has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 16% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • The website belonging to Cayman National Bank has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
ComplaintsBoard
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5:12 pm EDT

Cayman National Bank Reviews of worst offshore banks in cayman islands

The bank was voted 9 to 1 to close its doors due to the bad service and complaints the banking world has received. Recently the imf recommended that they close it's doors, however could not guarantee that customers would be able to withdraw their funds from the bank

If you are a cayman national bank customer, you mayt want to slowly consider your withdrawal and tranfer of your accounts. Any clue that you will not be a future customer will result in your bank account being frozen due to lack of reasoning as per their corporate policy.

The bank has known to do this from time to time and customers should be cautious when dealing with this bank

Offshore guru

Search results: 3 matching "offshore banking"
Offshore banking - warning (complaint)
Posted: 2008-05-08 by garry bucanan [send email]
Deposits in cayman national bank at risk - offshore banking
Wanna lose money in false service charges, then do your banking at cayman national bank in grand cayman islands.

This is the worst reviewed offsahore bank in cayman islands. The people are very bad service oriented and anyone who has a deposit account with cayman national bank...

Offshore banking - worst offshore bank reviews (complaint)
Posted: 2008-05-08 by ansakartson [send email]
Offshore banking - reviews of worst offshore banks
The donkeys at cayman national are really pompous #s who are very lazy. The supervisor takes half hour to get us service.

These are bad service we are to receive when banking offshore in grand cayman islands. Stay away 100 miles from this cayman antional bank service. Not...

Cayman islands waring - offshore banking (complaint)
Posted: 2008-05-08 by ryan [send email]
Cayman national warning to offshore investments cayman islands worst banking
Do not deposit your money in cayman national bank. If you want your money to be safe, then go somewhere else. Any other island bank, but stay away from cayman national bank. This bank will eat up your funds with service charges and numerous excuses.

When you file a complaint,...

Search results: 3 matching "offshore banking"
Offshore banking - warning (complaint)
Posted: 2008-05-08 by garry bucanan [send email]
Deposits in cayman national bank at risk - offshore banking
Wanna lose money in false service charges, then do your banking at cayman national bank in grand cayman islands.

This is the worst reviewed offsahore bank in cayman islands. The people are very bad service oriented and anyone who has a deposit account with cayman national bank...

Offshore banking - worst offshore bank reviews (complaint)
Posted: 2008-05-08 by ansakartson [send email]
Offshore banking - reviews of worst offshore banks
The donkeys at cayman national are really pompous #s who are very lazy. The supervisor takes half hour to get us service.

These are bad service we are to receive when banking offshore in grand cayman islands. Stay away 100 miles from this cayman antional bank service. Not...

Cayman islands waring - offshore banking (complaint)
Posted: 2008-05-08 by ryan [send email]
Cayman national warning to offshore investments cayman islands worst banking
Do not deposit your money in cayman national bank. If you want your money to be safe, then go somewhere else. Any other island bank, but stay away from cayman national bank. This bank will eat up your funds with service charges and numerous excuses.

When you file a complaint,...

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sahidchohan
,
May 09, 2008 7:23 am EDT

67a71

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9:07 am EDT

Cayman National Bank voted worst bank of the year by customers

Cayman national bank has recently been voted as the worst bank to deal with in the world.

Bad customer servvice - cayman national bank cayman islands
Posted: 2008-04-29 by troy mathers [send email]
Cayman islands - bad customer service - bad foreign exchange ripp off

Complaint rating:
Cayman national bank is a ripp off. Do not exchange your foreign currency or open any accounts with this bank. It has recently been voted the islands worst bank

Search results: 5 matching "cayman national"
Cayman national : homepage - worst bank offshore (complaint)
Posted: 2008-04-29 by dr. Leo brown [send email]
Worst bank cayman islands-cayman national : homepage
Cayman national bank is the worst offshore bank in cayman islands - cayman national : bank was recently voted the worst offshore bank in the cayman islands.

Warning: the government of the cayman islands have a financial supervision commission (fsc) which is responsible for licensing...

Cayman national bank - worst bank in cayman islands (complaint)
Posted: 2008-04-29 by ebanks [send email]
Bad service - cayman national bank service is the most unreliable
Known as one of the worst offshore banks in the island - cayman national bank is the worst offshore bank in cayman islands - cayman national : bank was recently voted the worst offshore bank in the cayman islands.

Warning: the government of the cayman islands have a financial...

Cayman antional bank voted worst bank in cayman islands (complaint)
Posted: 2008-04-29 by samantha ebanks [send email]
Cayman national is worst bank in cayman islands
Cayman national bank is the worst offshore bank in cayman islands - cayman national : bank was recently voted the worst offshore bank in the cayman islands.

Warning: the government of the cayman islands have a financial supervision commission (fsc) which is responsible for licensing...

Worst bank offshore warnign (complaint)
Posted: 2008-04-29 by berkers [send email]
Warning cayman national banking service
Bad service - voted worst bank on islands

Read full review of Cayman National Bank and 4 comments
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Rahul 12345
pune, IN
Jul 21, 2022 12:59 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Bariflo labs is worst company. for reference - https://www.glassdoor.co.in/Reviews/Bariflo-Labs-Reviews-E4821546.htm

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filipino
, PH
Mar 22, 2009 1:39 am EDT

CNB IS THE MOST SECURE AND FRIENDLY SERVICE BANK IN CAYMAN, IVED BEEN WITH THEM FOR ALMOST 9 YRS. IM A FILIPINO WHO WORKS IN CAYMAN.

GOD BLESS CNB CAYMAN NATIONAL BANK!

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shaun
,
Jun 15, 2008 6:05 am EDT

There is no such thing as FSC in Cayman Islands, it is the Cayman Islands Monetary Authority that regulates all banks in the Cayman Islands. Cayman National Bank is the only bank in the Cayman Islands with banks on ALL 3 Islands. They have assets of over $1 billion. How can they just shut the doors and keep everyone's money?

Sounds like YOU had a bad experience, that's all. You can't just walk into ANY Cayman bank and open an account and drop millions of cash into it! Wake up. This isn't the movies. There are regulated procedures MOSTLY to prevent money laundering. If you have nothing to hide, why were you so offended when they asked you to provide additional documents?

I can't find any IMF information concerning Cayman National Bank. Can you provide the link for everyone to see please? I doubt it exists. The CIMA has said nothing about this bank but great things. If you are a seasoned offshore depositor, you will know that YES EVEN THE SWISS banks require the proper documents to open accounts and have eliminated those infamous numbered accounts because of regulation to prevent money laundering. Service fees are higher offshore, but most are willing to pay these for the private service they receive from these banks. I doubt you were charged near $4000 in service fees! That would be criminal.

Please provide FACTS to support your claim or this compliant just seems unvalidated.

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Troy Camming
,
May 01, 2008 9:44 am EDT

yes this is the bad service and your deposit is at risk..they are no longer customer service oriented.

CAYMAN NATIONAL BANK - WORST CUSTOMER SERVICE
Posted: 2008-04-30 by Johnny [send email]
VOTED WORST BANK OF THE YEAR BY CUSTOMERS

Complaint Rating:
CAYMAN NATIONAL BANK HAS RECENTLY BEEN VOTED AS THE WORST BANK TO DEAL WITH IN THE WORLD.

BAD CUSTOMER SERVVICE - CAYMAN NATIONAL BANK CAYMAN ISLANDS
Posted: 2008-04-29 by Troy Mathers [send email]
CAYMAN ISLANDS - BAD CUSTOMER SERVICE - BAD FOREIGN EXCHANGE RIPP OFF

Complaint Rating:
CAYMAN NATIONAL BANK IS A RIPP OFF. DO NOT EXCHANGE YOUR FOREIGN CURRENCY OR OPEN ANY ACCOUNTS WITH THIS BANK. IT HAS RECENTLY BEEN VOTED THE ISLANDS WORST BANK

Search results: 5 matching "cayman national"
Cayman National :: Homepage -WORST BANK OFFSHORE (complaint)
Posted: 2008-04-29 by Dr. Leo Brown [send email]
WORST BANK CAYMAN ISLANDS-Cayman National :: Homepage
CAYMAN NATIONAL BANK IS THE WORST OFFSHORE BANK IN CAYMAN ISLANDS - Cayman National :: Bank was recently voted the worst offshore bank in the Cayman Islands.

WARNING: The Government of the Cayman Islands have a Financial Supervision Commission (FSC) which is responsible for licensing...

CAYMAN NATIONAL BANK - WORST BANK IN CAYMAN ISLANDS (complaint)
Posted: 2008-04-29 by ebanks [send email]
BAD SERVICE - CAYMAN NATIONAL BANK SERVICE IS THE MOST UNRELIABLE
KNOWN AS ONE OF THE WORST OFFSHORE BANKS IN THE ISLAND - CAYMAN NATIONAL BANK IS THE WORST OFFSHORE BANK IN CAYMAN ISLANDS - Cayman National :: Bank was recently voted the worst offshore bank in the Cayman Islands.

WARNING: The Government of the Cayman Islands have a Financial...

CAYMAN ANTIONAL BANK VOTED WORST BANK IN CAYMAN ISLANDS (complaint)
Posted: 2008-04-29 by Samantha Ebanks [send email]
CAYMAN NATIONAL IS WORST BANK IN CAYMAN ISLANDS
CAYMAN NATIONAL BANK IS THE WORST OFFSHORE BANK IN CAYMAN ISLANDS - Cayman National :: Bank was recently voted the worst offshore bank in the Cayman Islands.

WARNING: The Government of the Cayman Islands have a Financial Supervision Commission (FSC) which is responsible for licensing...

WORST BANK OFFSHORE WARNIGN (complaint)
Posted: 2008-04-29 by Berkers [send email]
WARNING CAYMAN NATIONAL BANKING SERVICE
BAD SERVICE - VOTED WORST BANK ON ISLANDS

ComplaintsBoard
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3:33 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Cayman National Bank - bad service - cayman national bank service is the most unreliable

Known as one of the worst offshore banks in the island - cayman national bank is the worst offshore bank in cayman islands - cayman national : bank was recently voted the worst offshore bank in the cayman islands. Warning: the government of the cayman islands have a financial supervision commission (fsc) which is responsible for licensing and supervising...

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Phone numbers

+1 (345) 949-4655 +1 (345) 949-8300 More phone numbers

Website

www.caymannational.com

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