Off Lease Only reviews and complaints 3
View all 52 complaintsOff Lease Only - bad dealer - worse attitude - no service
Bad cars — rude management! Do not buy a car from this dealer! Offleaseonly sells cars that are inferior; they are either fleet rental vehicles or cars that have been in an accident. Rentals are cars that have been abusively driven by many different people and have seen a rough service life. I took a chance and bought one such vehicle (A 2008 nissan altima with 39k miles) and after $5, 000.00 in repairs, am I sorry I ever did business with offleaseonly! I did the research on the car and took it to a mechanic nearby to inspect the vehicle. When everything checked out, I purchased the car. They were very pleasant at the time of the sale; however, at the first sign of a problem, the management immediately became rude with me and said the car was “my problem”.
Approximately three months and 2, 300 miles after I bought the car, the engine started to burn oil and make a low tapping sound. I immediately had the oil changed, thinking this would solve the problem, but it only became worse! I brought the car to the dealer and they stated the valves were bad on the car. I took the car back to offleaseonly to discuss this with the salesman who did not even want to speak professionally about this matter, instead he rudely dismissed me – I had to wait for over half an hour just to talk to the manager while he was busy writing other deals. I proposed they have the car repaired through one of their dealer contacts who would probably charge them a greatly reduced wholesale cost, or split the cost of the repair at the dealer nearer my house. The bad valves certainly existed prior to my purchase of the vehicle. (I am an elderly person who does not drive very fast, so I do not see how I could have possibly worn the valves down in such a short period of time.) they did not want to assist me in any reasonable request – the manager was clearly annoyed with me and told me that I accepted the car when I purchased and he had no responsibility to assist me with any repairs.
Once you purchase your car from offleaseonly, you are on your own; this dealer does not offer any service after the sale whatsoever. They are only pleasant when they are taking your money! I had no other option than to repair the car at my own cost. The dealer where I had the car repaired charged me $2, 900.00 for the engine work which included boring the cylinders and replacing the worn and broken pistons. Furthermore, the dealer noticed the car needed new rack and pinion steering and front suspension parts, indicating the car had been in a collision that caused it to hit a curb with great force.
The complaint has been investigated and resolved to the customer’s satisfaction.
Off Lease Only - offleaseonly.com
Buyers beware!!! This dealer’s name, “offleaseonly”, certainly does not imply the type of vehicles they sell, which is anything but leased vehicles: automobiles that tend to be clean, one-owner, well maintained cars.in order to market vehicles priced well below other dealers’ used cars, the owners obtain these vehicles at the auto auction and only bid on...
Read full review of Off Lease Only and 4 comments
Replied
Off Lease Only - damage cars instead of a car
Dear sirs To my great disappointment when i... When to purchased a vehicle 2006 ford F150 super crew vin nr 1 ftrw12w56ka65162 from company offleaseonly located at 3531 lake worth rd palms spring florida, fl 33461 That this vehicle was sold to me after inspection of the vehicle and as reference to the car fax report that reads as on 03/10/2006 florida...
Read full review of Off Lease Only and 49 commentsLatest Off Lease Only Reviews
2015 Mercedes Benz C300 AWD (Vin# in screenshots attached) Extended warranty refund Nissan kicks 2020 sold us a lemon car Bank loan/registrationGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
Dear Customer:
We encourage all of our customers to have their vehicles privately inspected (which you did do). Sometimes cars break. We also strongly recommend purchasing an extended warranty to protect yourself against the high cost of repairs. We deliver between 500-600 cars per month and we aim to make every customer feel important and have a good experience. We sell every car on our lot at wholesale prices and never charge a dealer fee.
The law says cars are sold “as is” no other statements are required. As for previous accidents, we disclose this on any car we feel was damaged enough to warrant a disclosure. No other dealer does this. In fact, most dealers will say none of their cars have ever been in any accidents which is an out and out lie!
We provide CARFAX reports on EVERY vehicle FREE for EVERYONE. Just click on any car on the site and click the CARFAX link. Every car we sell has a clean title history and qualifies for the CARFAX BUYBACK GUARANTEE. We spend a lot of money to provide this info to our potential customers. Many of our competitors don't offer free CARFAX reports. If the car has had a problem reported on the CARFAX, generally the car is priced thousands below retail.
Bottom line, we want every customer to be happy and are not trying to mislead them in any way. I would like to personally speak to you if possible. Please email me originaloffleaseonly@gmail.com.
Thank you,
Off Lease Only Management
[protected]