Dear Akbar Shami,
Officetronics is committed to its customer’s satisfaction and we are sorry to learn that you are unsatisfied with your purchase. We invite you to contact us immediately so that we can resolve any problems you have had with your purchase. We are committed to making your purchase with us a successful one. That is precisely why we have a 14 day return policy and we work with every customer within the period to make things right. We also help our customers after the 14 day policy with any warranty facilitations they need.
It has come to our attention that you have published your dissatisfaction on a third party website concerning our purported sale of a used product as new, which is not true. We do not sell used goods as new. If the product you purchased from us is not functioning, we invite you to contact us so that we may resolve the product issues you are experiencing. We do understand that goods sold occasionally have unforeseen manufacturer’s defects or other mechanical problems that are beyond our control. That is why we are committed to replacing products that have manufacturer’s defects or other malfunctions as well as refunding the purchase price on products that are defective.
Officetronics is confident that it can resolve your complaint quickly and efficiently with your cooperation. We remain confident that our competitive prices and customer service make us an industry leader committed to servicing your needs. Thus, we are reaching out to you Akbar Shami in an effort to resolve your dissatisfaction. We look forward to hearing from you and assisting you in this matter.
The Officetronics Customer Service Team