Office Depot
reviews and complaints

From Hawaii... Because of all the problems I've had with them, I've scaled back my shopping at Office Depot/Office Max (they merged in 2014). I only go there when I cannot find a product elsewhere. I live in a relatively small town in Hawai'i. When I complain that I have not received points for the ink cartridges I've recycled, I've gotten the 5 - 7 days line from Office Depot, but when I go back to check whether points for recycled ink cartridges have been posted to my account, nothing has happened. They don't deliver on their promises! This morning I followed up with Office Depot and got the line that awards are not given until I received the correct # of points. I responded that they're still evading the problem. No points are even posted to my account. Without my spending too much time, I threatened them with a letter to be written to the Attorney General's office & Better Business. The chat room person said they're going to award a $ 10 rewards certificated to me. Somehow, I feel this won't be honored. I plan to do what I can to spread the word to friends and tell them to STOP SHOPPING @ Office Depot.

Placed order on Wednesday, September 9, 2015. Order was to arrive on Thursday, September 10, 2015 between the hours of 9am and 3pm. No delivery! Have placed several calls tracking order and each time agent stated order was in process and would be delivered Friday, September 11, 2015. No delivery! Called and talked with another agent, agent said order should be delivered Monday, September 14, 2014. No delivery! This time one of our staff stayed late to see if they would come — No! Today, Tuesday, September 15, 2015, no delivery! Called in again to Office Depot, agent replied that order was still in WAREHOUSE and would be delivered Wednesday, September 16, 2015 between the hours of 8:30 and 5:30pm. Don't know who delivers for Office Depot now, but they are not conducting good business on your behalf by not delivering your products to your customers in a timely manner as was done in the past. I would simply like to cancel this order and pick up at local store.

Office Max in-store advertising by their product does not indicate that a special card is needed to get the discount. An offer is made at check-out to obtain the card, but no mention is made of the savings. I rechecked the ad by the printer cartridges and nowhere did it say one had to have a card to get the discount, which amounts to $10. I accused the clerk of deceptive advertising and he did not think this was... one had to have the card, though to get the discount.

On [protected] I bought a acer tablet with a 2 year warranty with a visa gift card we received. After a month my tablet started having troubles. It
Wouldn't start when I pressed the on button and the battery wouldn't hold a charge. I called Office depot and they told me I had to go to the store I bought the item from. So I did but none of the employees knew how to put my refund on a gift card so I could make another purchase. Turns out the employee room the refund and put it on the visa gift card that was used up and in the garbage. The store manager told me there was nothing he could do till Monday when he could contact corporate. A week later I was I informed they could not give me cash but I could buy something else for the amount t of the refund but my 2 year warranty would not be prorated or anything I was just out the 79.99. So I ordered a Toshiba tablet on [protected] for 359.99 and another 2 year replacement warranty for another 119.99. It was supposed to come on Sept.16, 2015 to my house. This morning in my email I receive notice that my order has been cancelled due to inventory and I will receive a cash refund in 7 to 10 days for 359.99. No money back for the 2 year warranty I purchased. I called customer service and they told me I didn't buy a warranty. I found my sales slip and warranty and gave her the numbers. She told me she couldn't help me that I had to call the warranty dept on Monday August 24, 2015. I have never dealt with a more frustrating and irresponsible company. They gave me 10 percent off the Toshiba for my troubles which I do not get back. I missed the no tax weekend so now when I go somewhere else I have lost that money. I have been ripped off every which way I can think of. I have to call the warranty dept tomorrow and wait to see how they will try to screw me out of 119.99. I have my receipt and everything. I will never do any business with this company again.

I purchased a Samsung Lazer all in one printer from the Belleville, Illinois Office Max, I now need toner for the machine and went to several Office Max and Office Depot's and have found that I cannot get the toner from any of these places. They told me that the company sells the printers but not the toners, that I would have to purchase through Samsung direct by mail. I asked them if they sell the printers (mine is only 3 months old) why would they not sell the toner, they replied, they did not know, but if I wanted another printer they would be happy to sell me another one.

I bought the WorkPro 1000 Series Mid-Back Mesh Task Chair, Black from the website of the newly merged Office Max/Depot this Black Friday. ** The movable armrests have major design flaws. I've had this chair for two weeks now, and twice the armrests have pinched my pinkies so hard it broke skin, drew blood, and caused bruising. This absolutely will happen to you at some point if you aren't very careful how you grip the armrests every single time you move them.

Additionally, the armrests are held to the rest of the chair by exactly one screw each, so they are constantly working themselves loose. Office Max/Depot doesn't allow furniture returns once assembled, and I'm just past the 14-day return period anyway, or else this thing would be back at the store and I'd have my money back.

I tried to leave a one-star review for the chair on Office Max/ Depot's website three times and all three times have been rejected despite strict adherence to their guidelines.

I bought the WorkPro 1000 Series Mid-Back Mesh Task Chair, Black from the newly merged Office Depot/Max for Black Friday. The movable armrests have major design flaws. I've had this chair for two weeks now, and twice the armrests have pinched my pinkies so hard it drew blood and caused bruising (pic of most recent incident cheerfully included). This absolutely will happen to you at some point if you aren't very careful how you grip the armrests every single time you move them.

Additionally, the armrests are held to the rest of the chair by exactly one screw each, so they are constantly working themselves loose. Office Max/Depot doesn't allow furniture returns once assembled, and I'm just past the 14-day return period anyway, or else this thing would be back at the store and I'd have my money back.

I've tried to give the chair a one-star review on their website three times. I tried very hard to abide by their review guidelines, but three times it has been rejected.

I recently bought some office stuff from the website www.officemax.com. I ordered paper and inks from them, as well as the seller provided 25% off all orders. I placed order and paid for it, but after 3 hours the seller charged me again for the smaller sum. I have no idea what the hell happened? I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?

I brought in a small printing project 100 sheets 8.5x 11. They have printed them before. It was 6:30 pm, they said it would take 20 mins. I said great, because I need them for an important meeting at 6:30 am the next day. Hannah Duffy told me she would call me and I could pick them up before 9 pm. I said good, since I have to get up at 4:30 am. At 8:20 I called Hannah Duffy since I had not heard from her. I was told they were having printing issues since I left there at 6:30 pm and my printing was not and would not be done. I asked why I hadn't been called earlier so I could have other options (Staples and Office Depot a block away) and they said "they were too busy". No apology, nothing. They thought I should understand that they were too busy to take a second to call me so I would have other options. Now I have no printing for tomorrow morning at 6:30 am. Hannah Duffy and Office Max on Wyoming Blvd in Albuquerque are the worst.

I ordered a product from Office Depot in the middle of May. They told
me what day my item would arrive, and I took off 4 hours from work so I
was able to receive the item.I waited, and waited. Finally, I
called them to ask where it was. Office Depot told me it was still in
transition, but if I wanted to know specifics, I should call the company
that handles their shipping, which was not Office Depot. I called
them, and they told me the item was damaged in shipping yesterday. I
called Office Depot, upset that I took off from work when they could
have told me they broke my item.Their response was so
frustrating, (a lot of blame between them and the shipping company they
chose to use) I cancelled my order and asked for a refund.I was told my refund would be processed and I would see the money credited back to my account in 5-7 business days.7 days later, no refund. I
called back, the representative told me there was no refund processed
to my account! I was furious. They told me they would process it and
in 5-7 business days, I should see that refund. I asked to speak to a
supervisor. I was put on hold for 25 minutes before they finally hung
up on me.I called back the next day. To my utter surprised, my refund HAD NOT been processed. I was livid. This
went on for the next 3 weeks, until finally, 15 days later, they
finally (appeared) to actually initiate a refund. 5-7 business days,
they said. I was extremely skeptical, but what could I do? I asked to
have a supervisor call me. I was told one would call me back as soon as
they became available. 4 days later, no call. On the 7th day,
I called back because, SURPRISE! No refund. I also mentioned, nobody
called me back from their "escalation department" (also known as the
garbage can), and I was told, "Oh, someone called you. You didn't
answer." Funny, because my phone didn't register a missed call, or a
message left. It became clear to me that I was being scammed by Office
Depot. I was furious, and the lady on the phone told me that I would
get a call within FOUR business hours for a supervisor to handle this
issue.2 days later, guess who didn't call? I am not sitting on
nearly a month later, currently on hold with my 7th agent who just let
me know I can expect my refund in... 5-7 business days! According to
her, she's checking right now to see if one of these hypothetical
creatures known as "supervisors" are available to process this refund
"sooner" - sooner than what? Next year?!Once I get off this phone call, I am calling my bank and reporting fraud on my account.WordS
to the wise - NEVER DO BUSINESS WITH OFFICE DEPOT. Should you place an
order and get your item - good for you. God save your soul if you ever
have an issue or request a refund. You will waste months attempting to
get your money back frin these thieves and liars.Been on hold now for over 40 minutes - you think they'll ever come back?What a worthless, crap company.

When my computer started running slow, I tried some things myself (disc cleanup, scan, etc.) then ended up calling for Office Depot online tech support. I paid $169 for a tech to "fix" my slow computer, and afterward my computer was a little better but still quite slow. It's now 13 days later and my computer is worse than ever. If I had read the service contract before getting the service, I would have read that Office Depot guarantees absolutely nothing. They do not guarantee to repair your computer at all, and once you hang up the phone you are finished no matter how badly your computer runs. My bad. I hope this warns other consumers. By the way, the tech did offer an extended guarantee, but I would have to go to Office Depot's store to sign up for it, and our local Office Depot store has closed and gone out of business. Gee, I wonder why?

I bought a printer from Office Max because they told me that if I bought the protection plan, I could register it and wouldn't need to have the receipt in the future to get service (in case I lost the receipt). I just tried to register my printer and was told that they no longer "require" you to register it. The "requirement" seemed more like a nice thing for the customer - not the company. Once again, they have removed a positive customer service aspect. I do not think Office Max and Office Depot should have been allowed to merge. It removes any need for them to keep the customer happy. BIG MISTAKE

I believe that Best Buy keeps track of customer protection plans for you - I wish I had purchased my printer there.

If you are in need of office supplies and don't have time to run out to the nearest office max store, DO NOT order online! Office max has small Joe Blow companies doing the deliveries for them, who don't speak English and will leave your order in random places/ and buildings. They have left my packages in abandon buildings, bushes, different office buildings and lost the order. You will never receive your order on time and for me not at all by these companies. It turns out to be a goose chase every time. You as a customer pay your money to expect good service and EXPECT guaranteed delivery by a reliable company. You think your order will be in safe hands like, UPS or FEDEX, but this is not the case. If you need to order online products I strongly suggest going through Staples.com or another company that uses reliable delivery services!

hi my name is anthony w sheppard i live in myrtle beach sc i went to your office max a couple weeks back to buy ink for my printer well i bought one sett and i turned in 8 all togeather 2 of which im being told that cant fill i picked up 2 tonight they said thats all they had well it was a bold face lice i turned in 4 number 21 ink cartridges and 4 number 20 black ink cartridegs and 2 others for another printer no you tell me why did i only get two back some one has stolen the others i had that should have been filled and given back 3 other that i should ave been credited for that i have never gotten i will notifie the police and meet them their to get what is mine nd i will never do business with you again i have 2 others that need to be filled but there is no way im going to let them take these my address and number is 1216 rosehaven drive myrtle beach south crolina [protected] thr othe ink i have are numbers 22 one ans 2 22, s that i wanetd filled but i will go else where

2 weeks ago I brought in my PC, that was not working, into Office Max to see if they could repair it. A store technician hooked it up and told me he thought the Mother Board was bad. I was told it would cost $100.00 for the repair but if anything else was found there would be an additional charge. I was told it takes about 1 week to get the job done. 2 weeks later I received a telephone call from them informing me the Mother Board is bad and it will cost an additional $170.00 for the repair. I went ahead and paid because I did not want to lose my initial $100.00 I spent when I dropped it off. The night after I reeived the call I went into the store and spoke with a manager, and with the technician that accepted my computer. The manager told me the $100.00 was just for diagnosis of the computer problem. I said that is not what the technician told me. The manager said "I don't care what he told you" I'm telling you the $100.00 was just for dignostic purposes and any other charges would apply. Now it is going to cost me $270.00 to have a Mother Board changed out. I could have purchased an entire computer system for around $500.00. Oh well, live and learn but I will never use Office Max's computer repair service ever again.

I made the mistake of purchasing a Toshiba Laptop from Office Depot in the Newburgh Mall (Newburgh, NY) back in February 2012. It was a lemon straight out of the box-- the "O" key didn't work all the time and as soon as I turned it on to register the PC online it got a virus of some sort. I returned it for "repairs" on June when it stopped functioning altogether. Warranty Logistics took a month to return my unit and addressed only one problem. Now my PC has stopped working again. I called on 8/10 to ask for repairs and was told they would be sending me a shipping label via email before the end of business. It's now 8/15 and no label. I called to find out where my label is and was told they need to send me out a whole kit to return my PC. Well, where the hell is it? I've had this hunk of crap for 6 months now and it has NEVER worked correctly. The squirrelly little ### that sold me the laptop told me there would be no problems--if I wasn't satisfied I could return or replace. ###! This damn laptop cost me more than I make in a month and I haven't been able to use it ONCE without it malfunctioning in some way. DON'T SHOP AT OFFICE DEPOT. Avoid Warranty Logistics at all costs.

On June 30, 2012, I went into the store and purchased the Realspace Costal Ridge Writing Desk. After the sales person checked the backroom I was informed that the desk was not in stock and would be ordered and delivered free of charge to my home on Jul 3, 2012. When I made it home from work on Jul 3, I checked with the leasing office to see if my purchase had been delivered, I was told by the property manager that the delivery person was given directions where to take the desk. The driver never showed up I called the company but no one had any idea where my delivery or the driver was. I called the 800 number checking on the status but was given the run around I found hard to believe there wasn't any way to track the driver or delivery. On Jul 5 I called the 800 number again and was assured the driver would contact me. Once the driver arrived at the bldg, he asked if I had someone to take the box to my apartment be he refused to take the box upstairs. He not only refused to take the box upstairs he didn't have the proper equipment a dolly, back brace or an extra hand if required to assist him. Luckily I had family over from the holiday, due to my health issues I am unable to carry anything over 3lbs. I was so disappointed with the driver and delivery. I have the desk its wonderful but the delivery service is not good, why offer delivery service if the driver is not capable of taking the boxes to your door.

With little or no notice Office Depot changed the program conditions of its Worklife Rewards program. As of July 1, 2011, "You will no longer earn 1% back on almost everything else." That's right Office Depot has dispensed with it rewards program on anything other than "ink, toner, paper and Copy & Print Depot purchases." Notice of the program change was conveniently footnoted in about 7 pt on the last Reward Certificate. Office Depot was clearly hoping that consumers would overlook this significant program change. I will be taking our office's business to Office Max where you still earn rewards on any product and/or service except computers, tablets, eReaders and gift cards.

If I could rate them a -1000, it wouldn't be enough! I ordered a computer armoire on June 5th for $682.79. When it arrived it came in two separate boxes to put together. However, both boxes had the same parts and I could not put it together (there were 2 box #2's instead of a box 1 and a box 2). So I called the company for a return. They came out and picked up the old one and delivered a new the one a week later. However, this time it was white, and I ordered black. So I contacted them again for a replacement. I was told it would be the next week, but two weeks later another one arrived. This shipment had a box of white parts and a box of black parts. So i decided to do a partial refusal and keep the box that had the correct parts. I was told that I would have the correct parts the following Friday. Friday came and nothing was delivered. I called them again and they said it was never shipped, so I had to wait another week for replacement parts. A week later, no box and I got an email saying that it was out of stock and I would receive a refund within 72 hours. 72 hours later, no refund. I contacted them a minimum of 15 times since then trying to get my money back, but they keep telling me they are waiting on their warehouse department to verify that it had been picked up. I had to take time off work so I could fax them the return pickup documents, and still no refund. They said they needed to talk to the courier, so I faxed them his name and cell number, and still no refund. Here it is, almost 2 MONTHS later, and still no refund and no item. I was ripped off, and they say that they don't owe me anything because their warehouse can't give them any info. Then they had the audacity to tell me they will give me 10% off my next purchase, are you kidding me? I will go out of my way to shop ANYWHERE besides Office Depot, even though there is one less than 1 mile from where I live. If they spent half as much time making sure the shipment was right in the first place as they did making sure their item was picked up (and still not returning my money), we never would have had a problem.

First off, you can't even find a place to write to get a complaint addressed; if you could, I'm sure they'd just ship your complaint off to another country where people keep saying they don't know what you're talking about. But that's just the tip of the iceberg for me. I have yet to find a customer service agent, both in-store and over the phone, that is willing to help their customers. I read another complaint in which and employee writes "If we gave customers money back for every laptop we needed to send back, we would lose millions of dollars" and that's my point exactly. OD is solely about the bottom line, they only care about their profit margins, and are only concerned with protecting itself. What a crock if you ask me. I'm not saying that I believe Office Depot should go into the red to appease every customer but I do fully disagree with them acknowledging in their service plan that they could issue a check for the value of the product but choose to give a gift card back to the store that screwed you over to begin with. Their terms aren't even concise to begin with. I call customer service at, ironically, 1-800-GO-DEPOT (and I say ironic because after what I've been through with them, I will never, seriously, never, go back to an office depot store again) and different agents give different feedback on the same subject. I wonder why that is; maybe it's because they also aren't clear on what the terms and conditions are.

I am so frustrated and feel like it is just expected that I should be without a laptop that was sent in for a repair then "lost" for nearly 4 weeks that I would even consider purchasing a second product from their stores? Seriously? That's how I know that Office Depot could care less about their customers. And they just blame every other possible entity for their shortfalls - it was the manufacturer, it was the carrier of our warranties, it was the shipper. When will Office Depot just own up to their shortcomings so that they can actually have customers that are satisfied with the service they receive instead of just passing the buck? After all this, I will never shop there again and when I say never, I fully mean it. Recommend to all those who don't want to be in the same boat I am in to purchase online directly from the manufacturer and save yourself the headache.