Office Depot
reviews and complaints

I have to say that Officemax is a total ripoff. We paid a thousand dollars give or take for a laptop and when we got it home it did not work. We returned it three days after the sale and they had the audacity to tell us we had to pay a 15% restock fee and they refused to waive it! Then to make matters worse, even though we paid cash they said they did not have the money in the store to refund the purchase and would have to refund the money to my credit card so I had to wait another week to get my money back and to go somewhere else to buy a laptop that actually works! The staff was rude about it and actually seemed to feel like it was justified to take my money from me for an item that was defective. I had to pay these people 150.00 for their mistake!. Why in the world would anyone shop there? How can any store sell you an item and STEAL 150.00 from you when it does not work. I have bought major electronics from many stores and have never been robbed like this from anyone. In my opinion this is no different than stealing. Please think real hard before buying anything expensive from this place because if you get home and it does not work, you WILL be forced to pay 15% of the purchase price if you return it. BAD FORM Office Max. You have lost a good customer and if you keep this up I doubt you will be in business very long.

Great employee, full time employee assistant Manager. made 9.18 an hour. Gave great customer service! Was terminate under grounds of conflict of interest, because he built computers and did some repair work for employees and store manager on side and didn't even charge for some of his services. He had one warning because he called of sick, one day, and tardy one day. All the other managers were always late! The other managers are making 16.00 an hour and why? You have sick time and vacation time. if you had stomach flu would you go to work and take a chance of effecting others? no! You are entitled to call off when you are sick. The Store manager is two face and heartless woman. I hope she enjoyed all her free computer service.

I have bought two items at office depot online for store pickup

A laptop and a set of blanks DVDs
After I placed the order I never got the next mail saying ready to pickup

I had this experience once when I did get ready to pickup mail but they didnt have the item

I did go to the store after 2 days and checked with them and they said they dont have the order in the system..so fair enough, I thought may be thats the reason I didnt get the ready to pick up mail

To my horror, I noticed last night, that those two items were charged against my credit card its almost 4-5 months ago.This is disturbing and I feel so ripped off.

Their customer service is bad, as I said I had to run around them to get reimbursement an year back when they charged but never delivered the item.Now need to go and check if they really returned that money an year

Where should I go

Office Depot in their ultimate wisdom thinks that consumers should deal with their products no matter if it is what you want or not. Basically you buy it is exactly what they are saying, it is yours.

So if you need the next one better in their technology department then you own both if your stupid enough to shop there. This is one company that needs a major corporate overhaul. It may be legitimate what they are doing but it is majorly un-ethical to steal from your customers for corporate profit.

I know I will attempt to avoid their product at all costs. And I hope I can sway many others to the same idea. This company needs to go out of business. Their is no room for their kind in the world of merchandising.

Purchased pack of 25 Office Depot brand DVD-RW. After finding 8 out of 10 being defective with visible defect marks on the disks, contacted Office Dept via e-mail, received confirmation that someone will contact me within 24 hours. After 3 days with no reply, I sent a thank you note for their level of care. Received reply that they cannot locate my statement. Explained the defective product that bears Office Depot name and the fact that they should not knowingly sell defective items to consumers as ALL of the said DVD-RW's were puleed off the shelf yet, they sell packs of 50 for $5 via net?

I was told I just had a bad batch with NO offer to replace the product that has their own name (Office Depot) printed on them. What a glorious way to honor your establishment's name and commitment to quality control.

I take the loss as with all the current lawsuits against you, you'll need to panhandle but, I will never spend a penny at your store again. Major electronic and office supply stores are within 3-mile radius.

Office Max Perks is a Scam. Purchased a printer for $300 at Office Max and clerk signed me up for Office Max Perks. Received the plastic card with bar code and was told I had received a $50 reward for in-store credit. Went back after a few months to purchase new ink cartridges with my Perks card and was told I would have to log in. The store doesn't keep track of the "Rewards". Went back home and logged saw my original purchase and the $50 "Reward". Printed it out and went back to the store. Said they couldn't honor it, because I waited too long and didn't really have any "Rewards". Told the clerk I didn't (and still don't) see any expiration date. Gave me an 866 number to call.

What a bunch of baloney. Logged on to Amazon.com and found the ink cartridges for 40% less than Office Max. Do your self a favor and shop online.

Office Depot online shopping is horrible... you will not received your order by the expected day.. nor the next day.. it will take them up to a week or more to deliver an item that you could've purchased elsewhere and receive it the next day.

I want to generate bad publicity for OfficeMax here and tell the rest of the world my horrible experience with them (never do business with them again). The rewards they issued me failed at every step of the process and it takes a boxing match just to receive it, because Customer Service is both rude and unhelpful. A manager had just hung up on me - I was trying to escalate the priority of my complaint so I would not have to write this, but she instead hung up on me. Here is my experience: I bought an expensive printer from OfficeMax, only because they promised a reward.

Me being naive, I signed up for MaxPerks and bought the printer. They didn't honor the MaxPerks reward, despite it being on their advertisement, so I sent over 10 emails, in the span of 3 months, for them to honor the MaxPerks reward. It eventually came, but at the cost of 10-emails, numerous phone calls, and 10 hours of my time. With the MaxPerks rewards, I ended up ordering some items online (that OfficeMax cancelled! false advertising) and I ended up getting a replacement gift card. I ordered another item online (that OfficeMax cancelled yet again!) and they sent another replacement gift card.

Seeing that the online order is an incredible failure, I go to OfficeMax to buy another item using this gift card. After a 30 minute drive, they tell me that the gift card has 0 balance. I call immediately and I was promised that within 48 hours, the card would have its balance and I would receive an e-mail, another hour or two lost. 6 days later, nothing.

Subsequently, I call OfficeMax and ask to speak to a manager. She says all she can do is do a feedback form for an "inconvenience". I was upset, an inconvenience? 12 hours, do you know how much I make per hour that it's an "inconvenience". After a few more minutes, she tells me she cannot do anything, I make sure she actually noted my complaint, and in the middle of doing so, she hangs up on me. OfficeMax - I've dealt with Customer Service with BestBuy, Victoria Secret, Staples, OfficeDepot, Amazon, and they were able to easily issue me gift cards. I never had to escalate it like this. So, I am telling anyone who reads this, beware of OfficeMax.

Never buy anything from office max if you are mailing it as a gift. I bought my daughter a computer for christmas and mailed it to at her. she is a travel nurse in another state. I didn't realize she had just purchased one... so she goes to return it...in san jose... along with the credit card receipt which had to later be mailed to her. office max would not credit back the credit card. they would only issue a merchandise card. story here... never buy from office max. furthermore, it doesn't even make sense. no cash was requested. the request was credit back to the original form of payment. I could understand it if it was for cash back and no receipt. what an outrage.

I purchased an Ativa Camcorder which worked great for 5 days, however after that the battery would no longer charge? I could power the unit off the A/C adapter, but that's it. I have a friend who purchased the same unit, so we swapped batteries to see if it was just the battery and guess what...you guessed it, it still did not work with his battery...Tried calling customer service at both Office Depot and Ativa and they both offered a gift card exchange rather than simply exchange the unit for another one. Idiots said that was all they could do, even though I had bought a replacement service plan. When I asked the customer service rep at Ativa about getting a refund for the service plan I purchased he said to keep it and use it for whatever I bought with the gift card. I sarcastically said what if I buy nothing but zerox paper, are you going to give me a 2 year warranty for that? Idiot...

Officemax advertises a low price guarantee. In fact, its website has specific instructions on how to have something price matched. When you go to get the low price guarantee, they tell you that it does not include sales at other stores (Office Depot, Staples, Target etc) because these are special events. This is a total rip-off and false advertising!

On June 11, 2008 I purchased an HP Laptop at the Office Depot Store in Houma, La. (all of this is supported by documentation) . At the time of purchase I also purchased a service contract. That contact kicked in November when the laptop developed a problem with the cd/dvd drive recognizing cd's, dvd's data, music what ever. Also two USB ports failed to recognize anything plugged into them. I called Office Deport, stayed on the phone approximately 2 hours, finally they decided the lap top needed to go to repair. They notified their repair center and I was provided a return box: So far so good - did not last long... Prior to shipping to Office Depot repair center I was able to get onto the internet with my cable ethernet (this is important as you will see in a moment); in addition the laptop came with a pre-factory installed recovery partition and no recovery cd's, this is also important. Approximately one week later I received the laptop back from Teleplan, the repair service for Office Depot. I tried to get online, could not, I called Teleplan Repair, after 45 minutes they said I had to call the warranty company. I called HP thinking maybe they could help, stayed on the phone one hour; They believe Teleplan screwed up the bios in the computer. I called Office Depot stayed on the phone for 1.5 hours, they decided to send it back to Teleplan. Got it back today in the same condition; even had to purchase a Recovery CD from HP and pay for it, even though it was Teleplan who deleted the partition. Now they say it's a software issue and the warranty does not cover it! what is a computer without the operating system? A piece of boards, chips, etc., basically "junk". Yes they are responsible because they were the ones who screwed the system up. The original problem was fixed, however they created other issues and failed to fix those. Now they refuse to honor my replacement contract! the moral to this story - I will never purchase another item from Office Depot, especially a service contract. It's not worth the paper it's printed on... I'm waiting on a reply to my letter to them; next I will file a suit in small claims court. Might not be able to get action, however I'll have a judgement!

Take your business elsewhere. This company goes out of its way to make things difficult for its customers. Their products are poor quality, break easily, and are usually over-priced. Check-out lines are unreasonably long. Simple problems are difficult to resolve. Corporate policies are rigid.

It's almost impossible to return or exchange defective merchandise. They give you the run around. It took numerous trips and phone calls to the daytime store manager and corporate headquarters to get simple matters resolved! In one case, OM told me to contact the vendor, who in turn informed me OM signed a contract to warrant the products. The vendor stopped doing business with OM because of similar problems.

Store personnel and manager treated me like a criminal for once trying to return Office Max merchandise without a receipt. I am a well-known and frequent customer.

I've called to ask whether product is available in the store, been told the store will hold it for me, then find out it's not there after making the long trip.

The 'manager' who works evenings and weekends has no authority to make the simplest decision. He's really little more than a shift manager, not a store manager. Yet, he makes statements about Office Max policy. For example, he claims it's at the manager's discretion whether the store honors a competitor's advertised priced. Made similar claims about returning defective merchandise. He's rude, makes nasty comments, and gives himself airs.

I just bought an electronic item for a X-mas gift. The cashier said it had a 14 day return. I asked whether there was a special extended returns policy for the holiday. She asked this evening 'manager' whether he would 'allow' me to return it after 14 days! Mr. Arrogance thinks this policy is at his discretion, too! I'm taking it back. I'll buy gifts that aren't tainted by a poisonous attitude. Fortunately, I can get these items for a good price via many outlets.

The ink re-cycling program is supposed to build good-will and customer loyalty. This store 'manager' dislikes customers who recycle cartridges and use these coupons/credits. He complains often. Why should customers have to listen to this? Office Max sells the refilled cartridges for a hefty profit.

Cashiers made mistakes accrediting my cartridges. The Office Max customer service center staff yelled at me! for the cashiers mistakes! Like I was a naughty child. They told me they would adjust it 'one time only.' I expect accounting errors to be corrected each and anytime they occur. I contacted corporate headquarters. I now have the secret telephone number to the Caspar, Wyoming office in charge of this program.

I try to steer my company's business away from Office Max.

It shouldn't be this difficult. This company does not like its customers. The company's rigid policies hamstrings its store managers and makes a mockery out of the phrase 'customer service'. Office Max's poor attitude explains why this company is in the toilet.

The good news - Office Max makes Staples look good! After numerous terrible experiences with Office Max, I'm far more appreciative of Staples, the flexibility given to their store manager, and their corporate teamwork. I want Staples to have Big Box competition, but I only wish Office Max to R.I.P.

"Aboslutely unprofessional and worst online ordering system that I have seen...ordered online toshiba hdd and swissgear backpack...the order got automatically cancelled after a weeks waiting...would never buy anything from officemax...they should be sued for their unethical business practice"

"Aboslutely unprofessional and worst online ordering system that I have seen...ordered online toshiba hdd and swissgear backpack...the order got automatically cancelled after a weeks waiting...would never buy anything from officemax...they should be sued for their unethical business practice"

"Aboslutely unprofessional and worst online ordering system that I have seen...ordered online toshiba hdd and swissgear backpack...the order got automatically cancelled after a weeks waiting...would never buy anything from officemax...they should be sued for their unethical business practice"

Over the weekend, I purchased an external hard drives which I thought it was a pre-black Friday bargain. I even ordered some additional things in order to receive free shipping. After several days, I have received an order cancellation notice even though I received an order confirmation notice when I placed the order online. Apparently, OfficeMax.com had made an error which resulted in the lower pricing; therefore, I was informed that the entire order has been cancelled. They also claim that they have the disclaimer somewhere during the purchase to cover situations like this.

My problems is that OfficeMax waited several days before they cancelled and I did miss out on several deals from Dell.com and Newegg.com. I was surprised that such a "reputable" retailer take such action to fix their mistake by simply cancelling the order without offering any other offers. Many online retailers in the past have honored the orders if the fault is at their end. I guess I will think twice before any good offers show up on OfficeMax.com website. More likely, I will not even bother to visit the site anymore and let others know as well.

I strongly feel that OfficeMax.com should honor all purchases made before they discovered their mistake.

I purchased a new laptop from Office Depot on 8/12/2009. With the purchase I bought an extended warranty for which I completed an online registration. The salesman and information included promised a free windows 7 upgrade once available. When the time came 3 months later I visited the windows site to discover a photocopy of the sales receipt was required, but I no longer had it in my possession due to the fact it was needed for a mail in rebate. I visited the store from which the purchase was made and spoke with the manager on duty. He told me that he could not find a copy of the receipt and that it was my responsibility not his. He also incorrectly informed me that the free upgrade had ended. He gave me the 800 number to office depot to request a copy of the receipt. I called the number and gave the total amount, date of purchase, and card number (all recorded from my bank statements). I was again informed that they could not provide me with a proof of purchase of any kind. Back to the uncaring manager, he said there is still nothing that can be done for a computer less than 3 months old with an extended warranty. I asked that because the plan included accidental damage that I could just drop the computer and force him to replace it with the new system. He agreed that this is what would happen. I cannot understand how poor the customer service could be on such a large business. I will not purposefully break the computer because after no help, I am concerned the there will be another loophole the will not allow me to have the computer fixed or replaced.

I had a coupon for $10.00 off at Office Depot. The closest Office Depot to us is about 2.5 hours away. I researched Office Max and they state they accept competitors coupons. I tried to use the coupon and was told they actually don't accept competitors coupons. So I wrote to customer service via their website.

This is what I wrote: This is regarding a coupon for $10.00 off a qualifying purchase of $30.00 or more. I took this Office Depot coupon to our local Office Max because your company states "We accept competitor coupons: Bring in another retailer's coupons, and we'll honor it*. Well, in Elko Nevada that is far from the case. I was told I could not use it there because it was not an Office Max coupon.

And this is what their rep, Chris Mobily OfficeMax Customer Service Direct/Dotcom/Retail Rep, had to say about my inquiry: "We do apologize, but OfficeMax does not match competitor's coupons. Please sign up for our MaxPerks loyalty program to receive future OfficeMax savings and coupons. To sign up for our program please visit http://www.officemaxperks.com".

Ironically, I am a member of the Max perks program and have been trying to get my points/credits straightened out for about 6 months now.

back in feb they closed about 5000 account holders for various inane reasons. since then they have raised our interest rate from 20.80 to 29.99 - within 8 months on a closed account. they refuse to make adjustments and lower the rate.

After getting laid off during the economic downturn, my son worked for Office Max for 9 months as a bridge to returning to Grad School. He had to move to another city to attend grad school so he transferred from one Office Max to another after 8 months of employment as an assistant manager.

While working at the first Office Max, he inquired with his manager if he could partake in the Printer Cartridge recycling program which paid $3.00 per cartridge (max 10/week) for all working and empty printer cartridges. His manager didn't know and told him to call Loss Prevention to inquire. Loss prevention indicated that employees were encouraged to recycle and that he could recycle up to 10 cartridges per week, just like a customer.

My son then purchased 100 used cartridges for $1.00 each from a seller on EBay who did not live close enough to an Office Max store to take adavantage of the program and turned in 10 per week per the programs guidelines. When he completed his recycling, he used the gift card to purchase office supplies and a new laptop for school (over $600.00 worth of product) and paid the balance from his own funds.

Upon transferring to the new Office Max, he worked for a month before he received a better job offer through the University with better hours and working in an office as opposed to a retail environment. When he turned in his 2 weeks notice, he immediately began receiving harrasment from his management team telling him that he'd better fininsh his scheduled shifts (20 hours/week which he intended to complete) and not burn his bridges (which he did not intended to do). 7 days after turning in his notice, he was pulled into the office and questioned by the manager and the same loss prevention person he had spoken to earlier about his fraudulent use of the printer cartridge recycling program, basically telling him that they thought he was stealing printer cartridges that had already been turned in and then recycling them again. The questioned him for half an hour and asked him to write a statement. When he completed his statement, they wouldn't let him leave the office until he added some other comments to his statements basically stating that he would pay back the entire $300 he had earned if Loss Prevention found him guilty and requested repayment. They then handed him a form that told him that he had admitted to fraudulent behavior and that the lawyers would be investigating him and he could face termination (ha, he had already resigned). He was then told he was being suspended indefinitely while Loss Prevention and the Lawyers investigated his activity (not very likely that they would bring lawyers in at thier bill rate to investigate a potential $300.00 fraud case but a nice scare tactic to try and get someone to just admit fraud and pay back the money).

He was told he had to call back in 5 days to find out what would happen and that if he didn't he would be immediately terminated (7 days from this date was his last scheduled work day so he was done either way). When he called back on day 5 he was told that the person that he needed to talk to was on vacation and wouldn't be back for a week and that he should call back then. Later that day he received a phone call from loss prevention thanking him for his cooperation and telling him that he had been found to have not broken any laws or Office Max policies (thankfully, he kept all of his receipts from EBay and from when he recycled the cartridges) and that they now considered the matter closed. He then asked if he should show up for his shift that evening and was told that no, his shift had been covered and that he did not need to report to work that day or the next (his last day was the following day). He then asked if he would be paid for the 27 hours that he had been scheduled to work but had been suspended due to the investigation which found him without fault and they laughed at him.

What a great company, an employee betters himself and finds a job that he doesn't have to work weekends and nights and gets to work in an office using skills from his degree and gives 2 weeks notice and they retaliate by accusing him of fraudulent behavior and suspend him without pay with absolutely no proof. It would have been better for him to just resign and walk away with no notice but he has way too much integrity for that.

I just returned from our local Office Depot store where we have been a customer for over 7 years. We printed two 18x24 posters today (which we print often) and the total came to $127 after our 2 for 1 discount! The regular price is only $44 each, but today's price is over $60 each. When I inquired as to why, I was told the discount was for the print only - not the laminating and mounting. Okay - but why then are two posters costing me $127 instead of the normal $96 WITHOUT the coupon? I should not have asked - the look and attitiude I got from the rep and the asst manager was enough to make me realize that our relationship with Office Depot was over. They ended up giving me the two posters for $48 like the coupon offered, but I had to ask myself why? If you are going to treat me like *+%# and therefore lose my future business, why give me the discount? You still let me leave without an apology for trying to stick me for $80. Although our local Staples store is a further drive, I'd rather give our business to someone who at least appears to care that we chose them as a vendor. Don't waste your money or company resources on vendors with poor customer service - it is killing small business in America.