Office Depot reviews and complaints 1
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Office Depot - unethical behavior
I did not pick up a $25. order of paper. Office Depot's email states if an order is not picked up within 5 days the order will be canceled and refunded. NOT TRUE! It was on my credit card statement. I called the 800 number and was told it would be credited within 5 days. NOT TRUE! I then called the local store. The manager, Aaron (would not give me his last name), said the order says it is pending pickup. I told him to just cancel the order. He said I would have to come in the store to return it! I read the Office Depot email to him stating the order would be canceled. He said he couldn't do that. He insisted I come into the store to return something I didn't have, and said he didn't care what the email said. I called my credit card company and they refunded the charge. Shame on you, Office Depot.
The complaint has been investigated and resolved to the customer's satisfaction.
We are very sorry to hear that this is the kind of experience you encountered at one of our stores. This is definitely not the kind of service we want our customers to have and we would like to address it as soon as possible. Would you please be so kind to e-mail us at customer.relations@officedepot.com. Please provide us with your name, e-mail, phone number and order # ? We hope to hear from you soon! Thank you!
Customer Relations
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