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OffGamers / failure to deliver

1 DE, United States Review updated:
Contact information:
Phone: 302-565-4955

I placed my order with offgamers on 5-30-08. When they first attempted to make contact, it was 3:30 am, making it impossible of course for me to receive my order. They did a better job on 6-1-08, when I received 17 of the 80 mil I ordered for the online game, Tales of Pirates. I also received this message: "We are so sorry! We are currently back ordered on the gold of the server that you have just ordered due to overwhelming response.

We promise that your order will be delivered as soon as we restock the gold, usually within 24 hours. Thank you for your patience and support." I sent them an email concerning the status of my order, and I asked when they might be back in stock. They replied that they were doing all they could, and that there was no way for them to know exactly when their supplier would deliver.

This is perfectly acceptable, but it is now a week later, today is 6-08-08. Offgamers has failed to reply to my second email, asking why it is taking a week to process my order when their email suggested it would only take a day to restock their supplies. I'm worried that I may not receive the rest of my order.

I hope that offgamers and myself will be able to resolve this issue, and I will inform posters of when I receive my order, (or if) and retract this complaint if it is no longer applicable. But for now, I would like to warn Tales of Pirates players that Offgamers is no where near as prompt and reliable as their "reviews" may lead you to believe.

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Comments

  • Of
      25th of Jun, 2008
    0 Votes

    Complaint has been addressed by our Customer Service Team, please respond if the resolution is satisfactory.

  • An
      14th of Jul, 2008
    0 Votes

    Over at GameRates.com we gave OffGamers a 4.5 / 5 stars.

    For the full review head on over to: http://www.gamerates.com/vendors/show/offgamers

    Conclusion:
    "This is what a virtual currency vendor should be like. Finally after reviewing so many mediocre or downright pathetic virtual currency sites (some who were so pathetic they didn’t even deserve a review) we finally found a decent site.

    It’s interesting that the industry has come to the point where simply finding a site that is ethical, honest, has quality customer support agents who listen to their customers, and meets its delivery times (and doesn’t claim outrageous ETA) is the best site we have reviewed.

    Every site should do these things. However, in this industry they don’t and OffGamers comes through in every area. Not only that, but it manages to do all this and still scale with over 70 games offering more services than any other vendor out there. This smooth, well run, professional business is an anomaly in this market. Hands down if the price is right, this is who you should be purchasing all of your virtual currency from."

  • Te
      23rd of Jul, 2008
    0 Votes

    I recently read in the eve online game news itself that offgamers is known to use keyloggers and sell illegit game time cards. I would say that when developers make a harsh claim such as this, that it may be worth rethinking what kind of positive review you wish to give a store like this.

  • Mo
      27th of Jul, 2008
    0 Votes
    OffGamers - Delivery of Services
    Offgamers
    United States
    offgamers.com

    Hi,

    Well i had used this so called amazing site many times until recently i purchased 500k plat gold, with ofcourse many purchases before, the service was amazing and so safe and secure i would of recommended them to all my collegues and friends, so my payment goes through all 100% now its only a matter of time before i recieve my gold,
    1 hour and half wait, not bad for that amount, so all goes well apart from my game crashes, i just log back in as normal and find that all my gold has vanished, strange but even more strange offgamers contact me ingame thanking me for my time and loyalty and then the game crashes once more! this time i log on and my account has been suspended!! they did not mention this on the offgamers website! So much for safe and secure, buy GOLD at offgamers and Get you r account suspended! i tried asking for help from the 24/7 support service but again they did not care, kept taking hours to reply to my messages! so my conclusion is that if you buy services from this website expect your money to be taken and your account to be suspended!! Not forgetting they wont help you once your money has been taken!!

  • Se
      2nd of Aug, 2008
    0 Votes

    Your ticked because u got caught? Its not their fault. GMs are there for a reason, to help people and to stop cheaters. You were cheating, and it just so happened they caught you during the transaction. When games state you are not allowed to buy gold, expect it to happen after a while.

    "Well i had used this so called amazing site many times" See that? They are amazing, they managed to get you your stuff a number of times undetected.

  • Ni
      6th of Dec, 2008
    0 Votes
    OffGamers - WotLK key problems
    Bulgaria

    So i saw WotLK (EU) key for like $37 at offgamers.com.Figured that actually this is pretty good deal and i ordered with payiment via debit card.My card got billed instant and for this i received 2 hours waiting and some problems now.First i had to verify myself on the site.I updated my name in the profile.Then i had to wait for them to call me.I was called and confirmed my order.After that i waited like 30 min more to be "verified" then contacte live support one more time to understand that in their database man with my name doesnt exists.Then they wanted me to send them picture of my ID, my credit card and also some form.I decided to cancel the order and i received email saying that my order have been canceled and the money will be refunded.So now i stay without any key and with like $37 loss waiting for them to be refunded.I really hope that this wont make me go further looking for my right by the law.
    Avoid having any deals with this guys!

  • Ic
      10th of Sep, 2009
    0 Votes
    OffGamers - Used codes and no replacement!
    Malaysia

    I purchased a 60 days Game Time prepaid card for Warhammer Online from Offgamers.com on 5th September. The codes were delivered right after my payment. I tested the code right away too, but it shows "Code has been used". Shocked, but I remembered there's a Live Support on Offgamers site, so I reported it right away. Yesterday, 9/9/09, I've got a reply from them and it says:

    Reference number: LTK14905584543X Please use this ticket number in any correspondence with us.
    Subject: [OffGamers] Game Code Issues Submission

    Dear Customer,

    Thank you for contacting us.

    We have completed our investigation and concluded there is no issue with the system. Please check if there is other party accessing this code. Please check with your friends or family members if they have used the code.

    Please understand the code was opened from a box and issued to you through our system. We have check our system, the code is not viewed by other party before it was delivered into your OffGamers account.

    As for the result of the investigation, we are unable to replace a new serial key for this order.

    We are now closing this ticket due to the investigation is complete. We do value your patronage at our web store. We thank you in advance for your patience and understanding and we apologized for any inconvenience caused.

    Sincerely,

    Allen F.

    Note the typical "We have completed our investigation and concluded there is no issue with the system". Does that mean it's always mistake of customers' end? That's just unfair. I contacted the Live Support right after that, trying to get more details. It took them 3 working days to investigate yet all they were replying me was "Please check with your friends/family members, we've tested the code and it's used, there are nothing wrong with our system". I asked about details they've got from publisher and got no answers. This is just ridiculous, I've dealt with plenty orders with other site and this never happened before. This is just the second transaction I've made with Offgamers, and yet. ### happened. Frankly, I'm very disappointed to experience this from a game selling site with pretty high reputations. How are we consumers gonna put trust in these sites if all of them are having these kind of services?

  • Of
      5th of Oct, 2009
    0 Votes

    Hi Iceblended,

    Further nvestigations into this matter found that there was an error with the code delivered to you, please do accept our apologies for the inconveniences caused.

    I hope that the new serial code sent to you is working fine. Please feel free to contact us if you have any inquiries.

  • Bl
      16th of Nov, 2009
    0 Votes
    OffGamers - Offgamers Scam
    United States

    So, I registered an account with OffGamers, and I buy some MABINOGI GOLD.
    I bought 10000k gold. They say that they deliver it within 1 to 24 hours, but that's an obvious lie.
    I've already filed 5 different Face to Face Submissions, and i've been waiting patiently for all that time.
    It's awhile been longer yet they keep pulling that ### that they have a backup on that server.
    I'm very disgusted with their service, and will have to label the order fraud, just to get my money back.
    Beware of this site, and don't trust them with your time or money.

  • Of
      18th of Nov, 2009
    -1 Votes

    Hi Blacksoul,

    I am sorry to hear about your not so ideal experience at our store. While we take the best measures possible to ensure everything goes smoothly with your order, certain issues do occur occasionally. It is to my regrets that we were unable to complete your order and I am, truly sorry for the undue stress this order has caused you.

    We are constantly seeking new ways to provide a better and more pleasant experience for our website visitors and customers. If you have any comments or suggestions, please feel free to send it over to support@offgamers.com, we appreciate all kind of feedbacks.

  • Ax
      12th of Jan, 2011
    0 Votes

    thanx for ur comment sefer...
    now i can use offgamers without worries..
    never had problem using them

  • Mi
      12th of May, 2011
    +1 Votes

    DON'T TRUST OFFGAMERS.

    I CAN'T STRESS THE FACT ENOUGH.

    DO NOT TRUST OFFGAMERS!

    THEY TOOK MY MONEY AND HELD IT HOSTAGE WHILE ASKING FOR SCANS OF MY ID CARD AND CURRENT BILLS.

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