SUBMIT A COMPLAINT

O'Charley's #399 / Fraudulent charge

1 13971 New Halls Ferry Rd., Florissant, MO, United States Review updated:
Contact information:
Phone: 314-839-4449

I had dinned at the restaurant on Sunday January 9, 2011 at approximatley 6:45 PM. At the conclusion of my meal the waitress (Bianca) gave me a bill which was not mine. I pointed this out and was given the correct bill. I was told by Bianca not to worry about the charge. The charge was posted to my account as pending for 3 days at which time is was post as a charge along with the correct charge. I contacted the restaurant on January 12, 2011 at 1:00 PM at [protected] and spoke to a person who identified themselves as Marko and stated they were the manager. I explained the situation to Marko who stated he was referring me to the person who handles that department. I was placed on hold for 10 minutes at which time I discontinued the call. I made a complaint to O'Charley's Corporate Office on line and by phone and have not been contacted.

Sort by: UpDate | Rating

Comments

  • O0
      14th of Jan, 2011

    Hello:
    We're very sorry to hear you were charged incorrectly during your visit. We will be happy to talk with you and work through any issue. Please feel free to email us directly at guest.[protected]@ocharleys.com. If you will leave your contact information, we will give you a call tomorrow morning (Friday). Thank you - we look forward to hearing from you. Blayne Howser, Director Guest Relations-O'Charley's Inc.

    +2 Votes
  • Lo
      18th of Aug, 2013

    Well my name April clemons and i was a employe at o'charley's at south point mall in Durham. n.c I brokr my ankle omw to wrk may23 /2013 i never been late never called out wrked on my birthday mother day never had a complaint from coustomers love my job but they fired me on sick leave i loved my job i cnt help i broke my ankle i just ain't understanding why i cnt be rehired if i was nevercalled up and told i was fired but i dnt have propher call to be fired i hurt my self seriously bad broke ankle. but I'm nt understanding why i cnt be rehired i started in march hurt my self in may i can be reached at 919864-1575 April. clemons

    -1 Votes
  • O0
      19th of Aug, 2013

    Hi April, We're going to send your comments to the area's human resources department. They will be happy to speak with you. Thank you. Blayne Howser, Director, Shared Services, ABRH

    0 Votes
  • O0
      19th of Aug, 2013

    Hi April, Our HR manager attempted to give you a call - I'm sorry but I think there may be some confusion here. Our location at the mall in Durham closed several years back and we're thinking perhaps you meant to contact another concept. Just wanted to let you know we attempted contact to discuss. Thank you. Blayne Howser, Director, SSSC, ABRH

    0 Votes

Post your comment