My family and I recently booked a vacation through Oceania Resorts and it was a disaster.
We drove 8 hours in holiday traffic with children only to find out that our reservations were not correct. We were scheduled to check in a day later according to records at the hotel. After hours of haggling we were given a 1 bedroom suite for the night and a promise of rectification in the morning. There were 8 people in our party, 4 adults, 4 children we were packed like sardines into a room. Our next day was spent trying to figure out the descrepencies in our reservations. Once finnally reaching someone of importance at Oceania we were told that the person who booked our vacation had since been fired, I assume we were expected to take it as a loss. We were expected to pay for this "extra" nites stay although we had previously paid for a 2 bedroom suite. On day 2 we were shipped to another hotel not nearly as nice as the first, the one promised in the offer. But at least there was enough room to accomidate us all. My mother was expected to tour the property on the 3rd day of our stay and was given directions to a location 1 1/2 hours away for our hotel. When we arrived at the building we were to meet an Oceania representative, the building was empty. We had just received directions less than an hour earlier. Each day was spent in Limbo trying to contact someone from Oceania to tell us where we went wrong, and each time we were reffered to someone who would refer us back to someone else. Imagine going through this with children who just want to have some fun. During checkout we met other vacationers who had the same experience with Oceania Resorts. Our questions were never answered and we are still not sure if we'll be charged for what they call an "extra day" due to thier mishandling of our reservations. Mytrle Beach is a wonderful place to stay, but I will make sure to steer clear of Oceania Resorts or anything that sounds even close to it.