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OCC / Credit Reporting

1 Temecula, CA, United States

This is in response to your Internet correspondence to the Office of the Comptroller of the Currency (OCC), Customer Assistance Group (CAG). CAG answers questions and assists consumers in resolving complaints against national banks. A national bank is a bank that has the word National or the letters N.A. in its official name.

The focus of the OCC's review of consumer complaints against national banks is to determine whether the banks' actions are consistent with banking statutes, regulations or any policies that are applicable to nationally chartered banking institutions.

The bank is not required to notify a co-signor of a delinquent account. Notice of delinquency will be directed to the primary owner of the account.

If you have any additional questions, you may refer to .

We do not process complaints by Email. Future email communications from you concerning these issues will be appropriately filed but will not generate a response.

If you have any questions, please contact this office directly at [protected] Monday through Friday from 7:00 am until 7:00 pm Central Time.


Customer Assistance Group

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This is just unnfair. The Banks get tax $$ and we get abuse!

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