The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

oberon-media / bogus registration keys

1 United States Review updated:

During Pogo.com's downloadable game weekend sale, I purchased 2 Oberon-media games but when I received the registration keys they did not work. Submitted inquiry to oberon-media support but have not received a reply other than an automated statement saying my inquiry was received and I would be contacted within 48 hours. 48 hours are up, no response. I guess I will have to contact my bank and have payments denied.

Ms
Sort by: UpDate | Rating

Comments

  • Yv
      19th of Apr, 2009
    0 Votes
    oberon-media - bought game but key doesnt but yet was charged
    oberon-media
    Texas
    United States
    oberon-media.com

    I purchased a game, was billed more than it said I would be then Registration code doesnt work.I've seen by comments online this is not a isolated incident, others have been takenadvantage as well . I have the number am going to be trng to reach. I hear its not easy to get through to them at all.

  • Ms
      19th of Apr, 2009
    0 Votes

    I have purchased 2 games this weekend with the same problem. Charged for the games but registration key/email doesn't work. Submitted problem to support and have not gotten a reply other than automated "received inquiry".

  • Ly
      20th of Apr, 2009
    +1 Votes

    Mine don't work either and I got the same response as you did. However, the payments have already cleared the bank.

  • Ha
      20th of Apr, 2009
    0 Votes

    same response .Nothing

  • Ha
      20th of Apr, 2009
    0 Votes

    Have been wating over 48 hours still nothing. Take our money and run

  • Ka
      20th of Apr, 2009
    0 Votes

    Oh no, I purchased one to and the key is junk !!! I have heard nothing from them. Is there a 800 anyone knows of to call?

  • Ra
      21st of Apr, 2009
    0 Votes

    I was able to get in touch with Oberon Media and they told me the reg key in the confirmation email is correct. they all said i would get another confirmation email and so will all other customers.hang in there..love my game tho!!!

  • Ka
      21st of Apr, 2009
    0 Votes

    Rachel: How did you get in touch with them? All I got was the key that was on the screen after I submitted for purchase and the email I got only had a order number and that the key was on the way, that was saturday. Did you contact them by Phone or Email? Anything would help - Thanks and congrats on getting your Key!

  • Ra
      21st of Apr, 2009
    0 Votes

    Via email; the reg key on the screen after your purchase had the wrong key so as explained to me, a new key is going out tonight. they said i would receive it as well even tho i already got a new key! hang in there..you're next ;)

  • Ka
      21st of Apr, 2009
    0 Votes

    Rachel: Okay, I will hold out a little bit more. Maybe they got behind and are finally catching up. How long did you have to wait from time of purchase? I bought the game I wanted on Pogo due to they had 35% off the price...I wonder if it was that?

  • Ra
      21st of Apr, 2009
    0 Votes

    Keep me posted! I hope you get your key tonihgt! what game did you get?

  • Ka
      21st of Apr, 2009
    0 Votes

    I hope I get my key too. I went for Ice Cream Craze Tycoon. My brother likes WOW and I prefer the games I dont have to invest a lifetime in! :)

  • Ra
      21st of Apr, 2009
    0 Votes

    WOW!! I m not a big MMO fan myself as well...I'm def. more of a casual gamer! :) i love word games..i'm addicted.

  • Ra
      21st of Apr, 2009
    0 Votes

    i got another email...did you? Oberon Media must be reading our minds!!

  • Ka
      21st of Apr, 2009
    0 Votes

    Well I got an email, but I got it from POGO, not Oberon-Media (which was listed on the confirmation email at point of sale). They said:

    Dear Gamer,
    We apologize for the inconvenience you have experienced with the registration key(s) for your recently purchased game(s). However, please note that the registration key listed in your confirmation email, also listed below for your convenience, is the correct one.

    Game: Ice Cream Craze Tycoon Takeover
    Key: XXX

    Also, please be advised that if you have been charged multiple times for the same game, a refund has already been completed and you should see it reflected on your next bank statement.

    Happy Gaming!

    So it sounds like if you purchased from Pogo they are doing something about it. Althought, I NEVER did get the email with the confirmation Registration Key in the first place! Oh well, I will not have a chance to try this out until I get home from work and the kiddos go to bed!!! I hope it works.
    BTW - I really like this board and will continue to use it!!! The people on here are really helpful

    Thanks - Kali


    Customer Support

  • Ka
      21st of Apr, 2009
    0 Votes

    OH I did read the fine print and the email it was from is Pogo@oberon-media.com...hmmm

  • Ms
      22nd of Apr, 2009
    0 Votes

    I never received an email with registration number after purchase, only had the one Pogo gave at the end of purchase steps. My purchases were on 4/17 and 4/19, tickets submitted to Oberon-media after each one when key didn't work. Today I check email and I have a response from Oberon-media with new keys for both games (these worked this time, yay!) as well as an email from them through Pogo. As everyone knows, when momma ain't happy, ain't nobody happy! LOL I am happy now.

  • Ls
      15th of May, 2009
    0 Votes
    oberon-media - Fraudulent Business Practices
    Delaware
    United States

    Beware! I've tried 9 times since May 1 to contact these companies from both sites, and I've gotten no response from Oberon-Media and lame answers from Yahoo. What it boils down to, is that I purchased a game, installed it, it crashes in the same spot each time, re-downloaded from link they sent, re-installed, ran DXDiag with no issues found, and still the problem remains. I did the same process 4 times then gave up. They won't honor my request for a refund, and now emails are bouncing back from Oberon with an 'OUT OF OFFICE" response in the subject line.

    THIS COMPANY WILL NOT RESPOND AND I'M STILL OUT $19.99 FOR A GAME THAT WON'T RUN (FAULTY PROGRAMMING).

    Any ideas of where to turn next for a refund?

    Thanks for any help in advance.

  • Jg
      15th of May, 2009
    0 Votes

    First questions is where exactly did you purchase the game from and next, which game did you purchase?

    Also, what is your operating system and are all your drivers and your graphics card compatible with the game?

    I have a number of Oberon games, and I haven't had any problems with them. If Oberon is not responding to you and the game is compatible with your system then you could try making a complaint on the Rip-off. It gets a lot more attention that this board seems to.

  • Wr
      26th of May, 2009
    0 Votes

    I have been trying to cancel my account for a while now and have been unsuccessful. Sending them emails seems to be like water running off a ducks back. I purchased one game over a year ago and have been trying to get them to quit billing me several months now. Every where I find a place to send a email to them I do not get a response. They keep charging my account and I key giving them my email address. I'M ALREADY MAD AS HELL !!! Anybody have a resolution to this problem ?????

Post your comment