OAN Services, Inc./Kool Telecom / Monthly Fee/Ideal SavVM charged to my CenturyTel Phone bill
My telephone bill was charged on 7-21-09 a monthly Fee of $22.95. On 7-27-09 my telephone bill was charged another $14.95 for Ideal SavVM. Again on 8-19-09 my telephone bill was charged another $22.95 for a monthly fee. I was also charged $3.65 for taxes, fees and surcharges. The total Exchange Carriers Long Distance charged to my telephone bill by OAN Services, Inc. Was $64.50. I spoke with Brad At [protected] at 6:00pm on 8-31-09 at which time he told me that I had ordered this service, but after questioning him, we found out that somehow someone had gotten my phone number and set up a false account in my name. They had my birthday as being in September, that is not the month I was born in and they had my mothers maiden name as Wells, that is not my mother's maiden name. At this time Brad whose # 5305 cancelled this service and told me I would receive a $45.90 refund within 48 hours. (Confirmation #BH0831090611) I asked about the taxes, fees and surcharges and he said they did not receive any of them even though my CenturyTel bill says they did.
I them called [protected] and spoke to Kevin and then his supervisor at 6:05pm on 8-31-09, Shane when I was getting no where with Kevin, about refunding my the $18.60 which was the $14.95 charge for the Ideal SavVM and the $3.65 taxes, fees and
surcharges. Shane would only agree to refund me $14.95 leaving me to pay $3.65 which my telephone bill states that they were paid. Shane informed me that I would have to wait a period of 1 to 3 billing cycles to receive this refund. (Confirmation #C907777)
I feel that I should be refunded the total that this company received from my telephone company as this company should make sure of who they are dealing with before they sign someone up that is a scamming their company. I work for a newspaper and before we accept any classified ad through an email we ask them to send us a copy of their driver's license and a copy of both back and front of their credit card that they are trying to us. If they are the real person, they send it otherwise we never hear from them again.