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The good, the bad, and the ugly - discover what customers are saying about OAN

Welcome to our customer reviews and complaints page for OAN. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with OAN.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used OAN's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with OAN, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with OAN. Your feedback is an important part of our community and will help others make informed decisions.

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9:16 am EDT
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OAN false charges on my verizon bill

oan charged my verizon cable/phone/net bill 14.95 for 411 services which i never ordered and already have through verizon. they say i ordered on the internet...i called told them to cancell and they did, giving me a cancellation numbet and said it would take 2-3 billing cycles to issue a credit for my current charges. At first they wouldnt give me the credit, however i told them im aware through this web of the scamming of thousands of people and im not goting to pay it no matter what they say..at that point she told me a credit will be issued..it remains to be seen. if this doesnt come off my bill i will get Verizon involv ed. This is disgusting.

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7:11 pm EDT
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OAN Verizon phone bill scam

My mom found a weird service charge on her Verizon bill this month, for $9.51 being billed by OAN Services. OAN is listed on the bill as the clearinghouse for Cass Financial. Not knowing what this charge was, she called the number listed and found out that I had "ordered" an online storage system, which in fact I never did. She easily got them to cancel without the customer service rep even trying to talk her into keeping it. I called back myself and asked what website the online storage came from as I had never ordered it. I was told that the service is advertised on many websites so it's difficult to say, and I was given the web address for OAN. That's when I located this site after I Googled them. The whole thing seemed real shady to me, and I am hoping this problem has been solved. Check your bills! You never know.

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Valerie
Valerie
, US
Jul 02, 2008 5:11 am EDT

I'm writing because this company needs to be stopped. I received my bill in today's mail, and this is the first time I've ever seen this charge. The charge was for $14.95. Not that this charge will make me poor, but I have a long distance carrier with my current company.

I would like to know how they can add a charge onto a bill that I never ordered any services from OAN. I will be contacting my phone company tomorrow, the BBB and possibly the FCC. I really don't know where to go from here, but this is ridiculous, and I for one, have had it with companies trying to take advantage of me.

Valerie
Valerie
, US
Sep 18, 2008 10:00 am EDT

I was charged $12.95 from this OAN so called service. I called my local phone company & complained. I needed to call OAN which I did. I was refunded the $12.95. I called my local phone service company and asked to have a BLOCK put on any add ons to my bill. They can do that and did so. I suggest that everyone do that because a few months before that I was charged by some ILD company. This is certainly an illegal & deceitful tactic by these rip off companies. PLEASE CALL YOUR PHONE CO. & ASK THEM TO BLOCK ADD ONS.

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Alex
,
Mar 19, 2008 12:18 am EDT

OAN charged about me $8 through Verizon bill for "operator assisted call" which was never made. I called OAN and first they did not want to credit the charge, but once I told them that googling "OAN fraud" brings up several hundred hits, they agreed. But I had to waste lots of time waiting for their operator to respond. From Verizon I learned that to way to prevent this kind of things is to ask Verizon not to provide billing services to a third party. By the way, in Verizon they've heard lots of complaints about OAN.

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Eve
Milwaukee, US
Apr 26, 2009 11:46 am EDT

I found charges on my phone bill from this company and I never ordered their services. I called them and talked to "Cynthia" who claimed I joined on 3-11-09. The charges on my bill were from 3-1-09 to 3-11-09, before they even claim I joined! She refused to do anything about it except she claims she closed the account, and she said she'll send my complaint to the supervisor. Yeah, sure. They have a rating with the Florida BBB of "F"! There are so many complaints about this company! Why aren't they closed down?

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moonlight
Swanton, US
Jan 31, 2009 2:55 pm EST

Just got my January bill form FairPoint Communications (Formerly Verizon) and a mysterious charge appeared from OAN - a $5.49 charge for directory assistance [protected] (directly dialed) for a total of $7.69. This was not authorized by anyone in this house, let alone the internet. I contacted OAN (via billview.com) and registered my complaint. From the research in these postings, this is a highly suspiscious charge. I will be filing further complaints with the VT Attorney General, Fairpoint and the FCC if their solution is not satifactory. I will post their responses and my next steps. With all of the other choices of telephone carriers, wouldn't you think these companies (FairPoint, Verizon, AT&T) would be more careful with their customers?

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Menominee
Cisco, US
Mar 26, 2010 1:55 pm EDT

Report any of these fraudulent problems by OAN to the FCC @ [protected]. They will help you file an official complaint and maybe get this company shut down and fined. I found a charge on my AT&T bill and this company insisted that I signed up, which I did not. A manager finally agreed to refund the two months' charges and discontinue my service with them. She actually e-mailed me a copy of what I was supposed to have signed up for electronically--they are calling it a letter of agency. My name, address and phone number are typed in on a computer format and my mother's maiden name says "Ramirez". However, my mother is 100% German with a 100% German name! Since I didn't believe that the OAN rep would actually take the charges off of my phone bill, I called AT&T and the rep was great! She took the charges off of my bill and gave me the number for the FCC to complain. She said that EVERY DAY each operator gets 15-20 calls complaining about this company's fraudulent activities!

PLEASE do us all a favor and make an official complaint against OAN.

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sjsthebean
,
Jun 04, 2008 1:23 am EDT

Telephone bill from Verizon, husband mentioned it had increased, AFTER he mailed the full payment. A review of the bill, by me, showed OAN Toll call of $5.39 plus *misc* chg of 1.65 and state tax of .36 for $7.50 total. I'd never heard of OAN. I called the tel number listed for OAN(Operator Assisted Network) and a person, informed me that *someone* used [protected] on May 5 to call for a business in Las Vegas, NV(What?) explaining that the business number was possibly not in used, and *someone*, as I said it wasn't us, must have seen the advertisement for OAN which would then locate the new number. NOT US. He is crediting the bill, and he had no knowledge of whether we'd been charged for this type charge before, he DIDN'T have that information.

After reading previous posts I will do further research on this scam, IMHO

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Frexee
Harrodsburg, US
Feb 27, 2009 2:23 pm EST

I also have a extra charge of 12.95 on my phone bill it shows up as an OAN and the charge is for voicemailtoday.com.He said I had signed up for over the internet, which I never did.I wouldn't ever sign up for something like that.I did call them and it supposed to be taken off my bill.This is a load of crap, they know alot of people don't even look at their phone bill they just pay it, especially the elderly.My phone company is AT&T, they should know better!

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Meric
Vestavia Hills, US
Aug 14, 2009 9:17 am EDT

When I received my AT&T bill, I noticed it was higher than usual so when I looked, I saw it was a $15.00 charge from OAN. The bill stated that it was "Billed on Behalf of INSTANT 411, INC. Questions? Call [protected].07-15 INSTANT 411, INC-DIRECTORY ASST MO FEE14.95 Government Fees and Taxes 2.AL - State/Local Tax .90Total OAN Services, Inc. 15.85. First of all, the only service we get from AT&T is Intranet Services. We do not have a calling plan with them. So we would not be requiring OAN's services at all.

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pepperpod
Dallas, US
Jul 02, 2009 4:26 pm EDT

I too have been ripped off from this company! I was told my husband filled out something on the internet and they said he'd been sent e-mails that he could cancel in 72 hours. I asked why would he open up an e-mail from who he didn't recognize! This is a total rip off. They said it was for 411 services where I could locate restaraunts and directions. Outrageous. I can do this for free on teh internet.

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3:10 pm EDT
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OAN Charge of $42.95 on Verizon Bill

This is what was on our bill. Could not find an exact website for OAN. Numbers listed below are open M-F only. So have to call them and waste time on Monday. This is the third time I have had to go through a cancellation process for something like this and have no idea what the charges are even for.

Services
Billing on behalf of Capital Network

Miscellaneous Charges and Credits for [protected]
Date Description
May 19 Directory Listing $39.95

Total Services $39.95
Tax & FeesState tax $2.80
Total Tax & Fees $2.80
Total New Charges for OAN Services, Inc. $42.75
Messages fromOAN Services, Inc.

Tax & Fees
All tax and fees are authorized by Federal, State or Local Governments. Fees are explained by selecting the icon by the term.

How to Reach OAN Services, Inc.
Bills, Orders, Repairs, Special Services: Phone Numbers
Billing questions [protected]

How to Reach Capital Network
Bills, Orders, Repairs, Special Services: Phone Numbers
Billing questions [protected]

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4:37 pm EDT

OAN AT&T PHONE BILL

THERE WAS A CHARGE ON MY AT&T PHONE BILL FOR $16.22 FROM OAN FOR SOME SIGNATURE MARKET NEWS, LLC.
I NEVER AUTHRIZED THIS CHARGE, NEITHER HAVE I EVER HEARD OF SUCH A COMPANY.

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Larryjf
, US
May 27, 2011 3:51 am EDT

OAN Billing charged 14.95 though AT&T for FAX services. I don't have a FAX. It's a scam.

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mteresa
Fort Worth, US
Oct 04, 2009 8:41 pm EDT

NO ENTINEDIO PORQUE ESA COPMANIA ME HISO UN COBRO A RECIBO DE TELEFONO

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sam bodine
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Mar 31, 2008 12:36 pm EDT

A long distance charge of $ 7.34 was added to my Verizon bill for a long distace call never made. I, in fact have l/d w/ another private carrier

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mteresa
Fort Worth, US
Oct 04, 2009 8:52 pm EDT

SI QUE DIERA YO MI ATURIZAION LA COMP, OAN HISO UN COBRO A MI FACUTRA DE TELEFON ATT.

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JerryL
Asheville, US
Aug 07, 2009 4:26 pm EDT

Besides all these scam artists, ATT is one of the biggest. It might not sound like much but multiply the amount by the millions and millions of customers they have.
I have long distance service with ATT. Several years ago I noticed that I was being charged a $1.00 fee for international calling. I never made an international call nor do I have any reason to. So I called them and they 'graciously' removed the charge. Six months later, there's the charge again. This time I wasn't so polite and not only to remove the charge but to refund what they have been charging me. They did that. Two weeks ago I look and there's the charge again. They slipped it back 4 months ago. I have asked quite a few people if they have long distance service with ATT and told them to look at their bills and all of them were being charged this $1.00 fee. They are licensed to steal.

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Diane Dowell
, US
May 05, 2009 5:05 pm EDT

I too received my AT&T Bill that billed on behalf of Signature Market News $14.95. When I called the [protected] provided, they indicated that a member of my household ordered it and that all charges would remain viable. I can assure you that no one in my household ordered this fraudulent service, we don't even know what it is. It is very unsettling that AT&T would partner with a shady outfit with zero integrity. I will be submitting a complaint to the FCC to investigate this matter. Of course, we all know where that will go...probably a better idea to cancel AT&T which I am seriously considering.

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rick samples
San Jose, US
Apr 26, 2009 7:03 pm EDT

OAN is a scam they said my wife authorized the add on, she had no idea. WE are trying to drop the service which we cannot figure out what it provides. AT&T reimburses us but the bill still shows up. Will try to cancel over phone.
RICK S

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SHELBY LANE
,
Oct 07, 2008 3:36 pm EDT

im not sending no more e-mails feels like u guys r giving me the run around

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SHELBY LANE
,
Oct 07, 2008 3:35 pm EDT

please fix phone bill

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SHELBY LANE
,
Oct 07, 2008 3:31 pm EDT

i dont know who oedered the 16.88 off the internet but i didnt and not going to pay u guys have my bill all messed yp

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4:32 am EDT
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OAN Fraud and scam

I received a bill from some company called OAN on my Verizon phone bill. The charge, with taxes came to $46.98. I finally located the 'reason' on my phone bill. It says I called a 900 # for 'Lavalife. I called the 800 OAN # and told the guy to remove the charge from my phone bill immediately. HE went on to read to me the greetings you would get if you called Lavalife. I told him to remove the charge immediately. He went on to read yet another greeting that one would hear if one called Lavalife. He stated that you are given a chance to hang up before the beep and you will not be charged $40. Once more I demanded that he remove the charge immediately.

He finally heard me and agreed to remove it AND THE $40 CHARGE ON NEXT MONTH'S BILL! What in the h*ll? What I figure is that they are collecting thousands of dollars from people who automatically have their bills paid by their bank accts and don't look at their bills. I've read about people being charged an extra $7 or whatever but this is beyond that and these people need to be locked up.

I then called Verizon demanding an answer as to how they allowed this to happen The operator said that the gov't forced them to allow other companies to add on whatever bills they wanted to the phone bills. I had her block all add ons to my bill and all 900 numbers for whatever reason. The operator said that other people call and complain but this was the first time she'd seen this. I alerted her to the class action suite that other people can join on the internet.Beware of this ###!

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12:00 am EST

OAN OAN is a SCAM!

Can anyone PLEASE tell me anything about this company and if or how we can file a class action lawsuit on these scam artists! I tried calling this company to get a credit for the charges I saw on my AT&T bill and the manager was flat out RUDE and told me to have a nice day and hung up on me. This company called me a month ago, telling me that they worked for AT&T and mislead me. Although I may have agreed on a plan I specifically told them I did not want to if they did not work for AT&T or if I had to pay additional fees. I was surprised to see a charge from OAN on my AT&T bill this month. Not only were they trying to charge me for a plan, it wasnt even applied to my Long Distance so, AT&T was still charging me for a Long Distance plan, so I was being billed twice! PLEASE! Anyone out there that wants to file a lawsuit or can give me any information, let me know!

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lorenaina97
, US
Jun 26, 2009 4:28 pm EDT

If you ever figure out how to file a lawsuit email me. I am so sick and tired of oan charges on my phone bill for long distance, website hosting ect. This happens approx. every 2 months that i cancel and it restarts.

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